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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Ordered DNA kit for a friend. Fast, reliable service. Easy website to negotiate.
It is so wonderful to have such an experience. I am so satisfied with it!
I would like to bring to your attention an issue I am currently experiencing with my subscription. I initially purchased a year-long subscription in December 2024, which is reflected as ACTIVE and set to expire on December 25,2025. However, today, April 14,2025, I am encountering difficulties accessing DNA pages and receiving a message indicating that "The subscription plan of your family site has expired. All data is intact. To restore full access to your family site, extend your subscription." Upon reviewing my account settings, it confirms that my subscription is indeed shown as "Unlimited - subscription is active." I have reached out to MyHeritage via email and am awaiting their response. I appreciate your attention to this matter.
J y travaille ts les après-midi et je suis heureuse de faire des decouvertes
I was able to find sources to back the information that I found. Suggestions from MyHeritage were so spot on and helpful. I love this resource for accessing family history.
I have gathered a lot of information that now needs collating... when I have the time!
I found whit heritage, people in My past, very, very old and they were only in My family tales
I am always finding there are more people that I didn't know that I was related to and help to extend family connections for others.
The information research they provide is so easy to follow. I have built my tree all the way back to the 1500's. The sources and the information provided are accurate and detailed. I love the ability to make charts and books to share with my family
I did not have access to my heritage for about 2 months and i did find it difficult to find the help numbers, I left messages but no response it wasn't until I went to an old email address that I did receive a response and was happy with the customer service and help.
Heel posiotief. Ben verbaasd over de geboden mogelijhkheden.
My Heritage has been a great resource in completing our family history. It has been a wonderful resource for locating information on extended members of our families. The regular emails on searches also, whilst containing new information, act as a stimulus to get active again.
Everything went exceptionally well and nothing was overlooked.
Love the coordination of all the new family with info. Wish that we could e mail easier with each other.
Snabba framsteg om din släkt och intressanta fakta om forntida befolkning som du är släkt med
My experience with My Heritage has been confirmed that my father who brought me up isn't my father.
I found MyHeritage to be an excellent service for anyone building a family tree, the site is brilliant and the staff can, t do enough to help if a problem comes up. I think the whole service is brilliant.
Lots of information, but also lots of mistakes. Record is normally very well, but smart matches has given me a lot of trouble because it was wrong
The only problem I have there is never any info on my fathers side
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Dear Steve,
Thank you for bringing this to our attention.
We understand that you're seeing conflicting information regarding your subscription status, especially in relation to access to the DNA pages. It’s clear that while your subscription appears as active, you're encountering an error message suggesting otherwise, which must be confusing.
You've done the right thing by reaching out to our support team via email. Since they've already been contacted, they'll be able to investigate this thoroughly and ensure your access is restored as soon as possible.
If you need to follow up, please include a link to this review in your message to vipcare@myheritage. Com, so we can reference it easily.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care