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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Fun discovering new relatives. Growing up although some of the persons were around, we had no idea we were related. Discovering my grandfather having the name McDougall, it took us a while to find out that his mother never gave him the name of his father that was Rigg, but she gave him her father's name McDougall. A surprise.
Finding ancestors and family all over the world is an amazing experience!
Hatte Probleme mit meinen mehreren Familienseiten und meinen dna-ergebnissen. Waren nicht mehr verfügbar. Einfach weg. Aber das Heritage-Team war super. Alle meine Daten sind noch da. Leider sind mir die Account-Kosten im Moment zu teuer, aber ich bleibe am Ball.
More and more information keeps appearing and keeps me busy researching for more relatives and stories. Enjoy my subscription and treasure my ancestor stories.
After many years of research in the history of my Family Tree, I realized that MyHeritage is one of the best resources (if not the best). Mainly because of multi-language support that maid possible to "talk" to my distant relatives speaking different languages and living in different countries. Its extensive collection of genealogy-related Data Bases gave me a wealth of information about a known and even the unknown ancestors. This information was a big surprise for my older cousins, who gave me initial and limited information to start my search. So, my journey to the past is never ending...
I think it's a test everyone should take and see that we are not just from one nation and it was really nice to email with someone that we didn't now we were relatives just moments ago.
I've been using My Heritage for years and have found it to be quite sccurate and willing to change what is inaccurate. Recommended!
If you love history, you are keen to discover yourself and learn how complex and interesting ones heritage can be, this is for you.
But be careful, this can be a very addictive experience!
EL mejor servicio para la investigación y registro genealógico.
I've been with My Heritage for a while now and enjoy the looking through the helpful hints they send me. This has helped me yo follow one branch of my tree to 1520. And other branches I hadn't realised, like a French ancestors family before he came to marry a Yorkshire lass and make England his home.
Ich bin sehr zufrieden. Dad Tim ist hilfsbereit, sehr freundlich und kompetent.
Bei jedes Problem habe ich Hilfe erhalten. Vielen Dank!
Overall a very good experience. Great features and ease of use. Better than other genealogy sites. Love DNA features. However, research records for certain countries are very limited (Ex: Spain, France)
I liked só mucho tô ser the new ancient Origins... And describe that I have other family tree points that I never imagines...
Why do you make it impossible to contact your company when I have a problem where I need human help? Trying to renew my subscription was a nightmare. As far a FAQ's are concerned, somebody just does not get it. Real users have situations that you do not contemplate with your FAQ's! DO NOT misunderstand me when I say that the real live person who finally helped me was a God send. I mean it. He was very good but I thought talking with a live person was never going to happen
Every time I call customer support I get quick prompt positive results
I appreciate your continuous support during developing family trees. It is difficult to find all answers we are looking for even if our ancestors left us their multiple notes and memories. Wars and displacement of our ancestors were main reason we are now looking for them all around the world. Unfortunately, they made mistakes naming the same names in families/ villages. Particularly Metryki-Wolyn. Pl can bring wrong info. The same names+surnames (but different families) are common around 100kg region and causing frustration/disputes. It is causing problem when others are copying the tree when this tree is still in "development". My suggestions: contact each other more often and relay on written record of our ancestors. In summary: the tree we make it should be always checked again for correctness and your help is necessary.
Lors de la création de mon arbre généalogique cela a été une expérience formidable, demandant beaucoup de temps et d'attention. Mais avec des informations que j'avais et celles données par certains membres de la famille, cela m'a permis d'avancer sans compter les smartmatches que m'envoyaient MyHeritage. Je suis contente et je peux informer et inviter la famille à aller sur mon site, il y a certaines personnes qui peuvent rectifier ou ajouter une info que je n'ai pas. Sincèrement je suis ravie de pouvoir faire quelque chose qui intéresse des membres de ma famille, on peut échanger nos infos.
Encore merci d'avoir ouvert ce site et que des personnes peuvent créer leur arbre généalogique.
Le service assistance efficace mérite d'être amélioré; les records et smarts Match permettent de compléter votre arbre.
Great tool to learn more about your ancestors and even DNA. I have 7 DNA kits for family members and can't wait to get more
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Larry,
Thank you for sharing your thoughts.
We understand that you experienced difficulties getting in touch with us when trying to renew your subscription, and we appreciate your honest feedback. It’s clear that your situation required human assistance beyond what our Help Center articles could provide.
We’re truly glad to hear that once you connected with a representative, the support you received was helpful and met your expectations. Your experience highlights the importance of making live assistance more accessible, and we’ll make sure to pass your comments along.
If you ever need help again, please don’t hesitate to reach out directly at vipcare@myheritage. Com and include a link to this review as a reference.
Thank you in advance.
Sincerely,
Samuel
MyHeritage Customer Care