On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Since a lot of years I am very happy with MyHeritage. But there come to many dates of relatives far away of the straight line.
Je suis satisfait de My Héritage j'ai put apprendre plus sur mes ancêtres et pris contact avec de la famille éloigné que je ne connaissais pas pour échanger nos informations ainsi que des photos de familles. Redonner vie à des photos de personne disparue les coloniser ainsi que les améliorations et une joie immense. Je recommande My Héritage
Quick resolution of my support requests.
Very long analysis time of transferred DNA files.
Simple d utilisation, très intuitif. Très complet, incroyable de retrouver des membres de sa famille
Very easy and very helpful, the best of all similar companies. The only negative is that premium account is much expensive than the account I can pay.
Es kann doch wohl nicht wahr sein dass MyHeritage nach fast 2 Monaten Wartezeit auf das mitgeteilte Sync-Problem unter MacOS Sequoia entgegen dem Versprechen des Servicedesk lapidar mitteilt, dass man den FTB auf Mac nicht mehr unterstützt und die App nicht mehr zum Download auf Mac-Geräten verfügbar ist! Bin daher gezwungen, so schnell wie möglich zu kündigen und ein anderes Genealogiesystem und -programm zu nutzen. Sehr enttäuschend und überhaupt nicht kundenorientiert!
Un sito ricco di notizie per la ricostruzione del nostro passato. Conoscerlo ci aiuta nel presente. Una sola piccola pecca, a volte le foto inserite su un soggetto vengono scambiate e trasferite in altri. Bisognerebbe curare o rivedere questo aspetto. Per il resto sono molto soddisfatto delle scoperte e dall'attenzione che il sito ha nei confronti dei propri utenti.
It is not possible to merge duplicates that were likely created by adding people in bulk.
Sicuramente è un sito che mi ha dato tantissime notizie preziose, vorrei fosse più semplice accedere agli alberi degli altri utenti e poter scegliere in modo più preciso le corrispondenze che vorrei accettare.
Grazie del vostro servizio
The user friendly data base on the My Heritage web site is a big help when it comes to genealogical research.
Interesting to learn more about family. I really enjoy looking up connections.We learn a lot from our forebears
I use three genealogy services and have been our family genealogist for over 35 years. My Heritage is my primary source of discovery and recording. The depth of their search engines is staggering and the ability to upload information is so easy! My Heritage is the BEST!
The enhancing tool stopped working for me, and support had it up and running properly within a few hours! It was much quicker than expected, and I couldn't be happier!
Recomiendo esta plataforma es muy buena. He obtenido muchos nombres para mí árbol genealógico.
"I uncovered my roots, found my family, and now I'm writing my own chapter. My journey with My Heritage: connection, surprises, and a legacy in constant evolution.
útil para ir descubriendo el árbol genealógico. E incluso ponerse en contacto con otros administradores de árboles.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members