Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Finland
1 review
0 helpful votes
Follow Iriko I.
Unfollow Iriko I.
Share Review
Report Review

Journey to the Past
May 12, 2025

MyHeritage was a real discovery for me! I took a DNA test and learned so much about my origins — some results were truly surprising. Thanks to the service, I found relatives I had never heard of before and even saw rare photos of my ancestors. It was a very interesting and heartwarming experience that brought me closer to my roots. I highly recommend it to anyone who wants to learn more about their family.

Date of experience: May 12, 2025
GB
1 review
0 helpful votes
Follow Terry C.
Unfollow Terry C.
Share Review
Report Review

After looking and using a number of different sites I chose MyHeritage to build and research my Family Tree. I have been using it for many years and found the research tools great and the family tree better than other websites.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

I Use MyHeritage Every Day
May 12, 2025

There is so much information on MyHeritage that I find myself using the site every day. Even on days that I am taking a break I get emails from MyHeritage about matches that expand my family tree and lead me to new relatives. It is like MyHeritage is searching for me.

Date of experience: May 12, 2025
Canada
1 review
0 helpful votes
Follow Alain L.
Unfollow Alain L.
Share Review
Report Review

After two weeks from the initial DNA transfer from Ancestry to MyHeritage, I still didn't have any DNA results, so I contacted MyHeritage's customer service and they promptly responded, assuring me that they alerted their team about the delay and that the situation would be addressed swiftly. And indeed, the DNA results appeared two days later! Thank all the service people for their support!

Date of experience: May 8, 2025
Spain
1 review
0 helpful votes
Follow Xabier O.
Unfollow Xabier O.
Share Review
Report Review

USEFUL and EASY
May 12, 2025

Ver useful and easy to manage, provides many tools to improve your genealogy and helps to find relatives. I really think that is the very best genealogy site. Althoug it is expensive

Date of experience: May 12, 2025
NL
1 review
0 helpful votes
Follow Frederike W.
Unfollow Frederike W.
Share Review
Report Review

Prima genealogieprogramma.
May 12, 2025

Op een prettige en eenvoudige manier kunt u met MyHeritage uw stamboom maken. U ontvangt matches met andere gebruikers en kunt zoeken in de online gegevens die beschikbaar zijn. Het is niet echt goedkoop maar u krijgt wel waar voor uw geld. Ik werk graag met MyHeritage en ontdek nog steeds nieuwe voorouders en aanverwanten. De helpdesk is attent en reageert binnen enkele dagen. Ik ben tevreden en kan MyHeritage dan ook van harte aanbevelen.

Date of experience: May 12, 2025
France
1 review
0 helpful votes
Follow Jean C.
Unfollow Jean C.
Share Review
Report Review

Une vision facile et clair, la richesse de expérience ADN, les données de plus en plus riches et nombreuses grâce à la communauté.
Quelques animations comme l'IA
Font de site le meilleur en généalogie

Date of experience: May 12, 2025
Cyprus
1 review
0 helpful votes
Follow Alexandra O.
Unfollow Alexandra O.
Share Review
Report Review

My family tree was grow up
May 12, 2025

I was able to find more than 20 relatives and connections to their family trees using MN.

Date of experience: May 12, 2025
New Jersey
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Share Review
Report Review

Excellent
May 12, 2025

The person I spoke with was very helpful and courteous. He sold my problem to my satisfaction.

Date of experience: May 12, 2025
Spain
1 review
0 helpful votes
Follow JAVIER H.
Unfollow JAVIER H.
Share Review
Report Review

Bad feedback
May 12, 2025

It took me several weeks to reach them and get my report. The instructions were unclear and the code activation did not work.

Date of experience: May 12, 2025
Germany
1 review
0 helpful votes
Follow Roland J.
Unfollow Roland J.
Share Review
Report Review

Informations are excellent!
May 12, 2025

Many informations for genealogical table are getting only on this way. Many thanks for it.

Date of experience: May 12, 2025
Brazil
1 review
0 helpful votes
Follow Nelson F.
Unfollow Nelson F.
Share Review
Report Review

A cada descoberta uma nova motivação para continuar as pesquisas

Date of experience: May 12, 2025
Switzerland
1 review
0 helpful votes
Follow Maksym P.
Unfollow Maksym P.
Share Review
Report Review

Nice, but...
May 12, 2025

The service is very interesting, and I want to say a big thank you for giving me 30 extra days after my subscription had expired. I hadn't even started exploring the features of MyHeritage in a meaningful way, so this gesture is truly appreciated. However, what I really find missing is the ability to analyze and compare the DNA matches of people other than myself — for example, to perform triangulation on their matches.
Another feature I wish existed is an automated way to search for a common ancestor among people I match with. Manually going through the entire family tree to spot people with the same name and birth year is extremely difficult and time-consuming.
It would be great to have AI integrated in the service, since I found it very helpful to use Gemini and ChatGPT. I'm making screenshots and add it to chat to analize trees and DNA triangulated areas.

Date of experience: May 12, 2025
NL
1 review
0 helpful votes
Follow Bastiaan Adrianus V.
Unfollow Bastiaan Adrianus V.
Share Review
Report Review

Diagrammen en boeken
May 12, 2025

Verwantschappen tussen andere personen dan de ik persoon is niet gemakkelijk op te roepen
Kwartierstaat genummerd 1=hoofdpersoon, 2 en 3 de ouders, 4, 5, 6 eb 7 de grootouders enzovoort niet makkelijk te genereren. Ook het "familieboek" lukt niet altijd.
Mijn kleinzoon met dezelfde voornaam als hoofdpersoon aanmerken is lastig.

Date of experience: May 12, 2025
Sweden
1 review
0 helpful votes
Follow Anders A.
Unfollow Anders A.
Share Review
Report Review

Enkelt upplägg Perfekt
May 12, 2025

Lätt att använda Enkelt att hitta sökta personer Detta gör forskningen enkel

Date of experience: May 12, 2025
Uruguay
1 review
0 helpful votes
Follow MARTIN V.
Unfollow MARTIN V.
Share Review
Report Review

Very PowerFull
May 12, 2025

Very powerfull platform.
Highly recommend it for people that want to keep a nice record of their family tree

Date of experience: May 12, 2025
NL
1 review
0 helpful votes
Follow Peter d.
Unfollow Peter d.
Share Review
Report Review

Terug in de tijd
May 12, 2025

Met MyHeritage kom je te weten waar je vandaan komt en wie je voorouders waren.

Date of experience: May 12, 2025
Switzerland
1 review
0 helpful votes
Follow Didi M.
Unfollow Didi M.
Share Review
Report Review

Matches
May 12, 2025

I find the matches proposals extremely useful. They have helped me trace my maternal grandfather's line a long way back.

Date of experience: May 12, 2025
Australia
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

I have been using MyHeritage for about the past 8 years and find their service as value for money. They have been providing new features over the years while enhancing existing features. I have recommended MyHeritage to a few friends and relatives and will continue to use MyHeritage well into the future.

Date of experience: May 12, 2025
Virginia
2 reviews
1 helpful vote
Follow Cheryl C.
Unfollow Cheryl C.
Share Review
Report Review

My heritage is so worth it!
May 12, 2025

I have had such a great time researching my family tree.The site makes everything easy. I have gone back 7 generations. This will be great to show with my whole family. I highly recommend this site.

Date of experience: May 12, 2025