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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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Review to a search for family
July 1, 2025

I found lots of family from the past. There's just one thing I found out. Be very carefull with copying what other found out in their search. Often people with same names are mentioned in the searchlist, even with comparable birthdates, but some are no family at all

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Efficace
July 1, 2025

Une excellente base de données et une bonne interface qui permettent des recherches rapides et sûres

Date of experience: July 1, 2025
Italy
1 review
0 helpful votes
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Sempre Una scoperta
July 1, 2025

Ne sono entusiasta. Ho fatto scoperte e trovato storie uniche

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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I appreciate working in MyHeritage as it helps me to manage my "paper-genealogy" and all DNA-tools from one and the same account. I even appreciate that I can manage all DNA-kits in the same account.
The pedigree-surface is easy to navigate and it's easy to make changes there. I even enjoy the DNA-tools. I mostly filter DNA-matches according to smartmatches, sometimes even by shared surnames. I would appreciate if I even could filter DNA-matches by shared places (towns, villages).

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Disappointing résults
July 1, 2025

The resultats are succinct and have thaught me nothing. No site source. The marketing " attached" to this genealogical research seems to take priority once you're identified!

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Sylvie
July 1, 2025

As Wellington as possible i fond many People from family. Easy to work with and answering many questions

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
Follow Ton V.
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Mijn stamboomgegevens worden overzichtelijk bewaard. Ik krijg regelmatig goede 'smart matches'. Mijn enige kritiekpunt betreft de 'instant discoveries'. Deze bevatten veel te veel onzinplaatjes, van die kinderlijke plaatjes die mensen toevoegen aan hun stamboom en daarmee serieuze onderzoekers met troep opzadelen. Daarom wijs ik de meeste instant discoveries af.

Date of experience: July 1, 2025
Oregon
1 review
0 helpful votes
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A good program
July 1, 2025

Very positive. Would recommend this site to my family and friends. Very insightful information for me and my family.

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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I am happy
July 1, 2025

I had Myheritage for some years now.
The only thing is your price, sometimes.

Date of experience: July 1, 2025
North Carolina
1 review
0 helpful votes
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Great for new researchers
July 1, 2025

I started with a gedcom files created from files that no errors. Once upon loaded. I was told there were 100s of inconsistencies. Most of the problems were dates that transferred partially or just plain wrong. I notified My Heritage but never got a response. The problem has grown as information has come from other sources..

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Belle expérience puisque j'ai retrouve mon arrière grand père paternel par un test adn mais vous me dites que mon arbre généalogique comportent environ 200 erreurs, je vous rappelle que la plupart des informations me sont communiques depuis votre site cordialement J Menatory

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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- Record Matches funktionieren sehr gut.
- Smart Matches haben Herausforderungen. Gerade in der App, wenn man den ablehnen möchte.
- Die Synchronisierungen führen oft zu mehrfachen Objekten die sich weder in der App noch auf der Online Plattform merchen (zusammenführen) kann. Das ist ein riesen Problem!

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Abonnement
July 1, 2025

J'ai un abonnement sui se termine en janvier 2026 on me propose des résultats mais pas accès car pour vous pas d ´abonnement j'dis fignole cela s lof t'es reorises et on me propose toujours de m'abonner je n'ai accès à rien n
J'ai 3800 personnes dans mon arbre des photos et je ne peux pas vérifier ce sue vous me proposer à vérifier

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Overal voor betalen
July 1, 2025

Voorheen kon je als je een gratis account had, andere eigenaren van stambomen een verzoek sturen tot toegang. Als je dat nu doet, kom je altijd bij een lidmaatschap uit. Zonder een abonnement kun je kennelijk niet meer dat soort verzoeken sturen en dat vind ik niet kunnen. Immers, het zijn stamboomonderzoekers die al het werk verrichten en jullie faciliteren alleen middels jullie platform. Moeten de abonnementskosten dan zo verschrikkelijk hoog zijn terwijl al het werk vóór jullie gedaan wordt?

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Très bon site de généalogie
July 1, 2025

Recherche très agréable, facile a s'adapter, nombreuses correspondances, Mais l'abonnement un peu trop chère

Date of experience: January 1, 2020
NL
1 review
0 helpful votes
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I have a good experience working with my Heritage. I can find everything about my family and set up a pedigree.
Very interesting is to see that my family has interfaces with other family, that you would not expect. Very interesting and surprising.

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Niet verwacht
July 1, 2025

Had het niet verwacht dat je met hulp zover in het familie domeinen kan komen, want zonder hulp kom je niet zo ver

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Goede hulp door MyHeritage
July 1, 2025

De hulp is perfect maar te snel en teveel. Ik wil niet elke dag aan een stamboom werken. Mijn email box zit propvol van MyHeritge.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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Investigation and findings.
July 1, 2025

When I started to investigate my family tree(s) I was astonished to see how far I could go back. There is a lot of information on the site and when you put a family member's name in your tree, there may be soon a warning that other members of MH also have this person in their tree and probably with more members you did not even know that they existed. And so you help each other.

Date of experience: July 1, 2025
Michigan
1 review
0 helpful votes
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Great Research Website
July 1, 2025

Been doing family tree for 4 or 5 years now and no problems at all

Date of experience: July 1, 2025