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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Experience mainly good but I would prefer MH's research to be more focused to the more direct heritage line. As it is I receive too many "smart" matches from distant branches. Is there some way of controlling this?
You are always updating my family trees. I am so pleased with your commitment to authenticity.
I used to use Ancestry, but they never reached out to help with finding family members. You are absolutely the right site for people to choose,
After starting my family tree with 3 generations last year it is growing up rapidly to 2.500 relatives. Using DNA test increased results a lot and could be approved.
Using AI technology is improving preformance.
Eine Konsistenzprüfung sollte im Basispaket enthalten sein, daher nur 4 Sterne
Très intéressant, recherches faciles.
Peut être un peu difficile d'obtenir des informations précises sur l'utilisation.
Alles is altijd helder en duidelijk. Zeer overzichtelijk programma.
I was happy when I was able to search and do everything for free and then you guys talk to me into buying a package well then you wanted more money on top of that package so now you've ruined my experience so I want to thank you for that
Weird but great knowing that I did not know hardly anything about my family. This is the most exciting and wonderful thing that has ever happened to me. And I wish it will continue to do so. ( If nothing goes wrong in the family's history.) I only wish there was good things that happen in every family but I know that is not possible. But so much for being so optimistic. I love the history behind the family tree history has always fascinated me. It is like stirring at a very old photograph how the picture just draws you in. This is a weird feeling I can not describe what this is like I think that you would have to try this yourself to know what I am talking about. I love everything about history.
Мені знадобилось розширення кількості Мб. Тому я вернувся до співробітників сайту за допомогою. Вони дуже швидко відреагували на мій запит та вирішили мою проблему буквально за годину. Дуже задоволений роботою працівників MyHeritage.
Buona applicazione per trovare i propi avi, trova informazioni tra registri, cimiteri, altri siti.
Vieni informato puntualmente sulle varie scoperte e ti permette di avere una buona visione del propio albero
I'm glad I was able to find out more about my ancestors and also connect with some people from my family.
I have an Ancestry membership and could find my husband's family without any problem but hit a brick wall with mine. Once I became a member of My Heritage, I found over 6,000 DNA matches with family trees filling in all my gaps and dating back hundreds of years!
Trop heureuse d avoir pu m'abonner et me réabonner de nouveau. J'avais commencé mes recherches il y a plus de 35 ans et j'étais bloquée. Avec My héritage, j ai fait un bond de géant dans le passé et suis remontée dans les années 50 après JC! à Rome... incroyable mais vrai et je n'ai pas fini...
Gracias a MyHeritage he descubierto que tenía una gran familia. Empecé hace casi 40 años a buscar mis ancestros y gracias a MyHeritage y al equipo que tiene, voy consiguiendo mis objetivos. Al día de hoy, casi 12.000 personas hay en mi árbol Genealógico. Gracias
MyHeritage geeft mooie aanvullingen op de basis stamboom welke ik op andere sites heb gevonden. Ik heb een aantal leuke contacten met mede stamboomzoekers. Vooral de foto's vind ik erg kostbaar.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

