Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyHeritage

MyHeritage

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
How would you rate MyHeritage?
grey stargrey stargrey stargrey stargrey star

MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Peter W.
Unfollow Peter W.
Share Review
Report Review

Easy to Use
July 1, 2025

MyHeritage is easy to use and has a huge amount of material that helps in investigation and building a family tree.

Date of experience: July 1, 2025
Mexico
1 review
0 helpful votes
Follow Emma C.
Unfollow Emma C.
Share Review
Report Review

Herencia familiar
July 1, 2025

Me gustó el servicio de MyHeritage, el tiempo de espera se me hizo razonable, la descripción de la descendencia, me parece interesante, las actuaciones te ayudan a encontrar familiares, si es lo que estás buscando, buena experiencia

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
Follow Joe M.
Unfollow Joe M.
Share Review
Report Review

Custer service is always there to help. Very pleased with the entire staff and operation. Thank you for providing such amazing service.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
Follow david h.
Unfollow david h.
Share Review
Report Review

You also never sebt any of my wife's dna as we actually sent two swabs for her. Not anything only my dna. I feel I paid for her swab and received NOTHING

Date of experience: December 6, 2024
Arizona
1 review
0 helpful votes
Follow Amy U.
Unfollow Amy U.
Share Review
Report Review

MyHeritage's international record collections, particularly their European and Middle Eastern holdings are key to my research. Immigration records, vital statistics, and newspaper archives have been especially valuable for creating migration patterns. The DNA component, while not my primary focus, has provided valuable corroborating evidence in several cases and has helped establish connections where traditional paper trails were incomplete or destroyed.
MyHeritage is a solid addition to any research toolkit, particularly for cases involving European ancestry or complex immigration histories.

Date of experience: July 1, 2025
Utah
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Hints
July 1, 2025

Having problems connecting to your account of my heritage to review the hints that have been sent to me. This is a major problem and needs to be corrected so I can continue on reviewing the hints that are sent to me through my email. Thank you.

Date of experience: July 1, 2025
Chile
1 review
0 helpful votes
Follow Ernesto C.
Unfollow Ernesto C.
Share Review
Report Review

Wonderfull
July 1, 2025

Me encantó saber mi historia genética y familiar. Estoy totalmente maravillado.

Date of experience: July 8, 2024
Sweden
1 review
0 helpful votes
Follow Hans M.
Unfollow Hans M.
Share Review
Report Review

Pay for upgrades
July 1, 2025

Most of the times when I get a match, these matches presume I have to pay for an upgrade in order to get the information.

Date of experience: July 1, 2025
Illinois
1 review
0 helpful votes
Follow George B.
Unfollow George B.
Share Review
Report Review

I was informed that support would call me with instructions to provide how to complete the procedure that I had inquired about.
That call from support has never arrived. Been a month at least.

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
Follow Carol M.
Unfollow Carol M.
Share Review
Report Review

Martin family
July 1, 2025

Love finding my families past, I've been creating a family tree and this has been very helpful

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
Follow Jose P.
Unfollow Jose P.
Share Review
Report Review

Gran ayuda
July 1, 2025

Una aplicación muy útil para las personas amantes de la genealogia

Date of experience: January 7, 2025
GB
1 review
0 helpful votes
Follow Alexander m.
Unfollow Alexander m.
Share Review
Report Review

Over all i am quite happy with your results but i am not a fan of your security intervention and asking you if you are a human

Date of experience: July 1, 2025
France
1 review
0 helpful votes
Follow CATHERINE V.
Unfollow CATHERINE V.
Share Review
Report Review

Beaucoup de sources
July 1, 2025

On trouve sur MyHeritage énormément de sources, de documents, de renseignements. La navigation est aisée. J'ai pu faire connaissance avec ma famille, je me sens entourée.

Date of experience: July 1, 2025
Washington
1 review
0 helpful votes
Follow Paul N.
Unfollow Paul N.
Share Review
Report Review

I've been with MyHeritage five years now. I do genetic genealogy every day. I often have rather complicated questions, and I don't always formulate them as succinctly as I wish I had, but I always get the answers I need!

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

With My Heritage for 15 years
July 1, 2025

I started to file all the work my dad had started before Internet. Was very long but fantastic. I have since met cousins I didn't know and they are also very interested.
The only thing I regret and have discussed about that lately with Adam, lots of people who do these researches are retired and not being able to pay monthly is a problem,

Date of experience: July 14, 2010
Ireland
1 review
0 helpful votes
Follow Patrick D.
Unfollow Patrick D.
Share Review
Report Review

Generally ok but does cost a lot. Old records like Griffiths Valuation in Ireland should be included as much as possible.

Date of experience: July 1, 2025
Tennessee
1 review
0 helpful votes
Follow Karen D.
Unfollow Karen D.
Share Review
Report Review

I loved it.
July 1, 2025

Enlightening, fun, interesting, and I really enjoyed the experience.

Date of experience: July 1, 2025
Louisiana
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Awesome Tools
July 1, 2025

I have used My Heritage for at least a year now, before that I tried a couple other sites but My Heritage beats them all. The tools and services that are in place make finding links and information very easy. I have gone from around 900 family members to over 3000.

Date of experience: July 1, 2025
Alabama
1 review
0 helpful votes
Follow Janice S.
Unfollow Janice S.
Share Review
Report Review

It was good to find so many members of my family in Germany as only one brother from the family came to the US before WWII. So much fun to find.

Date of experience: July 1, 2025
Mexico
1 review
0 helpful votes
Follow Lilia F.
Unfollow Lilia F.
Share Review
Report Review

Es una olataforma amigable, gracias a la cual he encontrado datos muy valiosos para avanzar en mi historia familiar

Date of experience: July 1, 2025