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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Easy to use with a lot of very useful research material and links to other users with common ancestors.
Jag kan verkligen rekommendera MyHeritage. När jag fick problem kontaktade jag dem och blev uppringd av en trevlig svensk kille som hjälpte mig att reda ut problemet.
I have used MyHeritage for many years now. It has been an excellent resource to discover ancestors that I had little to no information. They are constantly updating their site with records and making it user friendly
Easy to match, learning how is your family. Get to know things you would know! Top. I can recommend it to everyone how want to know his family history
My only problem is the amount of information. If I were to use all of it, it would be a full time job for me! Anyway I have almost reached my goals, now I know a lot more about my ancesters and their history. Enneth
Very satisfied with the my heritage found ´ot of interessing information and people in my famíly three i did not know about
You'll be surprised to find many relatives in
Different places around the world that you
Didn't know excessed
After months of waiting for my DNA results and sending them umpteen messages and getting no response, I got a refund via pay pal, no apology from My Heritage, very disappointed doesn't even come close.
Excellent site with great family discoveries. Finding long lost family history
Surprised by the long line of past ancestors, the earliest of which, up to now, goes back to 1230.
Humanity is one long melting pot; we are all related and no one is more special than the other. Thanks to My heritage for making this human wealth of information available.
Si l'outil est efficace, il y a des secteurs de recherche perfectibles notamment quand nous donnons un nom est des dates approximatives, l'outil nous envoie une déclinaison de recherche assez approximative!
Par ailleurs le contact est plutôt difficile quand il est question d'abonnement que je trouve très cher. Je suis français et je ne comprends pas l'anglais(la meilleur preuve pour ce questionnaire.
If you've ever been tempted to research family history, but were put off by the enormity of the task, try MyHeritage. It's easy and intuitive. Its powerful search will quickly find your family history. I've used several Family Heritage sites and I found MyHeritage by far the easiest to use. It also has a number of automated tools to help you. There are helpful prompts that guide you as well. Probably its main characteristic is that it is far more global than competitors. Most of the family history apps tend to focus on one country, e. G the US, and are only available in English. By contrast, MyHeritage is available in multiple languages and has a strong European presence. This could be an advantage, depending on your family origins.
MyHeritage databases are excellent and the matches that arise from that are most helpful.
On all email advising smart match etc, please include the project title, otherwise it is difficult to identify which project to address. Otherwise a very good system.
Super expérience. Rapide et sur. On apprend beaucoup de choses agréables. Merci
My Heritage has and continues to provide the family tree information I require.
Much of the site is user friendly. Was easy to build my tree once I got used to the workings of it. Very easy to add photos.
Have Benny a member for several years and only have some small negative experience of your support, atherwise Im very satisfierd. Your tips is very good to keps me alert in building my trees. My threes are now over ******* people. I also find several ansetts in US as Ive builder contact with.
Eigentlich ist die Seite ganz gut, der Support ist leider nicht erreichbar.
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team ([email protected]).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan, Yes I have the same problem, I wrote to My Heritage and they have still not responded to my request for assistance. They are highly Sloppy and unprofessional in responding to customer request for assistance. Even though they have and excellent Technical Team. Fortunately I have another Computer with Windows 8 as a result of which I am able to continue working with my Website. But recently a few problems have cropped up with the recent upgrade of the My Heritage Program and have sent in a request for assistance and till today 3-5 months later I have no response. Apparently the company believes that they can play games with the customers. I firmly believe that they have somehow gone into self destructive mode.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: If you have any problem with My Heritage you should email support@myheritage and state that you with to terminate the programme. They will tell you how to go about it. Hope that helps Sandra.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Hi After posting my complaint about MyHeritage on here I got a very quick response from some one called Dave at the company. He told me to send an email to [email protected] and add the subject Dave: sitejabber. He responded a couple of days later - I emailed on a Saturday - and the auto repeat on my subscription was cancelled and my money refunded within days. Hope this helps.

