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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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Hiensch Family Tree
July 10, 2025

Fast expansion of my family pedigree and reliable information!

Date of experience: July 10, 2025
GB
1 review
0 helpful votes
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Confusing for beginners.
July 9, 2025

I took out a subscription to My Heritage and was happy to find family members online. However, my inexperience with the softwear led me to add many hundreds of family members, without realising that I needed to synch each addition with my tree before adding the next person. This has led me to having multiple persons duplicated unknowingly, but causing confusion within my family tree. I am faced with the probability of deleting most of my tree and starting afresh. I appreciate it is my fault due to my lack of knowledge of the software, but it has spoilt my enjoyment pf an otherwise excellent program. Kind regards Laurie Oliver

Date of experience: July 9, 2025
Arizona
1 review
0 helpful votes
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The Ages
July 9, 2025

I have now reached back to the 1000's. I am having the time of my life building the life tree of Me, my wife, my mother and my father. I won't tell you all that I have found. You will have to view my tree for that. Have Fun...

Date of experience: July 9, 2025
Arizona
1 review
0 helpful votes
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Very easy to use, everything makes sense the way it is presented. I like the photo repair option. The video samples are almost spooky. Another fun option.

Date of experience: July 9, 2025
GB
1 review
0 helpful votes
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Renewal
July 9, 2025

Was pushed to take a longer membership with discount incentive

Date of experience: July 9, 2025
California
1 review
0 helpful votes
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Vertical searches are good, but horizontal searches not very helpful. So you can look up the parents of someone, but not the siblings. More suggestions/tips on searches would be very helpful.

Date of experience: July 9, 2025
District of Columbia
1 review
0 helpful votes
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My Heritage
July 9, 2025

I love receiving hints on my tree. It's opening up a whole new world of discovery

Date of experience: July 9, 2025
Germany
1 review
0 helpful votes
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Erstaunlich
July 9, 2025

Ich bin überrascht, was ich so erfahren habe und freue mich auf Kontakte

Date of experience: July 9, 2025
Spain
1 review
0 helpful votes
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Vale la pena de verdad una experiencia unica...

Date of experience: July 9, 2025
Australia
1 review
0 helpful votes
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Disappointed in my aim of wanting to find my father's family

Date of experience: July 9, 2025
Virginia
1 review
0 helpful votes
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I accept the info that My Heritage gives me and the next day I get a notice that the names of ancestors they provided have errors in their dates and they cannot be related to another family member. VERY CONFUSING!

Date of experience: July 8, 2025
Canada
1 review
0 helpful votes
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One of the best experiences
July 8, 2025

I discovered so many things about my family, especially about my mom who never liked to talk about her past. I also learned that I had a much larger family than I thought and that several members of this family reside in the United States. I was also fortunate to read in old newspapers many details about the births and deaths of my ancestors. In short, I have had so many surprises learning certain things and I continue to learn. It's not always easy to make a family tree, but it's still a real pleasure.

Date of experience: July 8, 2025
Sweden
1 review
0 helpful votes
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Bra hjälp
July 8, 2025

Detta är en bra hjälp att få vetskap om släkten i alla grenar.
Lätt att använda

Date of experience: July 8, 2025
France
1 review
0 helpful votes
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Exceptionnel
July 8, 2025

Ce site m'a permis de faciliter mes démarches de recherches généalogiques, notamment à l'étranger.

Date of experience: July 8, 2025
NL
1 review
0 helpful votes
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Spannende zoektocht
July 8, 2025

Erg leuk om je voorouders in kaart te brengen, vooral met notariele aktes, doop- en overlijdensaktes. De voorouders krijgen een gezicht, een geschiedenis. Vervelend is wel het aantal toegezonden searches van MyHeritage zelf, prachtig om de zaak uit te breiden, maar je eigen werk blijft liggen: het is een soort verslaving deze speurtocht! Aanrader...

Date of experience: July 8, 2025
Australia
1 review
0 helpful votes
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Helpful.
July 8, 2025

Great family finders. They help in correcting false information when shown what needs correction e, g, Child older than mother or death before birth.
I find this most helpful in keeping my tree correct.
Thank you

Date of experience: July 8, 2025
Pennsylvania
1 review
0 helpful votes
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De où je viens
July 7, 2025

Je suis étonné de remonter si loin dans ma famille que je ne connaissais pas et dont j'ignorais l'existence.

Date of experience: July 7, 2025
GB
1 review
0 helpful votes
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Mostly Amazing
July 7, 2025

I find MyHeritageamazing when I can log in.
Amazing how matches come to me and I can see how they are related. Some amazing connections have come up so i find it very exciting. Bad points, I try to log in tonight and the message says try in 24 hours due to suspicious activity, I do not understand. I have hardly been on the site in the last 2 weeks, I log in and In search and I match and I log off.
I had an e-mail a day or two ago saying am I having trouble logging in, I thought it strange as I did not have any trouble logging in the last time I was on. Not the first time this has happened so for me this is a negative as I have no way of knowing whats going on. When I can log in I love searching, when I cannot log in it is a big negative, where does suspicious activity come into play and then I am blocked for 24 hours!

Date of experience: July 6, 2025
Sweden
1 review
0 helpful votes
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Min uppfattning
July 7, 2025

Har varit medlem många år och kommer fortsätta med medlemskapet. Är bara medlem här så svårt med jämförelse men hittills mycket nöjd

Date of experience: July 7, 2025
GB
1 review
0 helpful votes
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Managing family tree on behalf of mum. Definitely very interesting.

Date of experience: July 7, 2025