MyHeritageReviews 6,486

DO NOT test with MyHeritage or spend money on them if you want fair, accurate, and honest results! They have removed a number of ethnicities such as Korean, Japanese, Mongolia, Italian, Lebanese and more from their database, so if you do have any of these ethnicities in your DNA, don't expect it to show up as those ethnicities. Instead, for example, Korean, Japanese and Mongolian will be classified under 'Chinese', Italian as 'Portuguese' and Lebanese as 'Georgian' and it won't show you which of those removed ethnicities you have in your DNA at all. For example, if you are Japanese hoping to see Japan clearly stated in your results, don't expect it to be there. Instead, they will classify you as 'Chinese' and nothing else. That's all you will see. There will be no ethnic or regional breakdown. Since their latest update, they have been editing and manipulating customers' test results to fit a certain narrative, conflating certain ethnic groups while diminishing or even removing others altogether. There is a lot of underhanded behaviour going on behind the scenes. Please don't trust them! You will be paying for results that don't reflect your true ethnicity. It is particularly bad for people of mixed ethnicity and certain ethnic groups like Asian, African, Spanish, etc. Just do a quick Google search and you will see a lot of recent customer accounts that have reported such inaccuracies in their results from this company. A lot of people, myself included, have results that don't reflect the full picture of our family's ethnicity since they have removed some ethnicities from their database in their latest update.

Last month, I signed up on MyHeritage after seeing a promotion for their popular DNA kit. As part of the sign-up process, I entered my credit card details, and a small verification charge was made – which I found acceptable. I even spent some time on the site, added a few family members, and created a basic family tree. I thought I'd order the DNA kit later, so I left the site and eventually forgot about it… until I noticed a €129 charge on my credit card! What was it for?
Apparently, my free trial had ended and they charged me €129 without any notice or consent. But here's the thing – I never used any of the premium services. I emailed their support team asking for a refund. Instead of a straightforward resolution, I received a call from their representative who started negotiating – first offering a 25% refund, then 50%. It felt like a joke and completely unprofessional. When I got upset, they said they would issue a full refund – but of course, that never happened. No response, no follow-up. In frustration, I deleted my account and all personal data. So here I am, charged €129 for absolutely nothing.
I strongly advise others to stay away.

. I purchased this September '24. Then this past in April '25. I was can't get in Omni and other options to have come with this package! Over 300.00 in both Sept and April. A gift card that I haven't used! No one contacted me to "combine " both my accounts! Then in May offered the same account. This person did not give a name.
I've tried contacting without success! Today, this rating page gives me hope. Canceling is being considered! But I will wait for a reply! Oh, when I go into looking something up it's showing another charge! I just close it. Frustrating.
Sincerely,
Patricia Swain Stivers
*******@aol.com