MyHeritageReviews 7,025

I have been using myheritage.com for the past six months and have added 1,131 family members, some dating back to the 1400's and 337 families in this short time. Twice I have asked for additional help from the staff and received a reply within a few hours with the answer. I also have access to Ancestry.com from another family member and I much prefer using My Heritage. The price has been reasonable and I have recommended this site to many friends. I like the way it displays photos and additional information of each family member. This site is user friendly. The Smart Matches and Discoveries are amazing. Kudos to the staff of this exceptional organization.

Update: CEO office eventually gave me my money back. Requesting I update my review.

I use ROOTSMAGIC 7, recent update triggered links to MyHeritage where £90 was demanded for access to FREE CONTENT found on Ancestry and FamilySearch sites as well as others!

Not something I want or need as WORLDWIDE member of several sites.

Still no refund, will file chargeback against MyHeritage merchant.

Site is very weak, uninteresting... just about charging for every service.

Email harassment is unbelievable, forums and facebook report Scam and fleecing accounts of vulnerable, elderly and disabled.

STAY AWAY, DO NOT PROVIDE ANY DATA, as harassment will ensue.

Also, number of trees are riddled with errors, as seem to be trial trees with guessing vs, proven research. Wasted time.

P. S: Consumers: if this company charges without permission or refuses refund request a CHARGEBACK against MyHeritage and it's merchant... or as over £100 file section 75. Breach of contract. No company likes this, as it is a recognised mark against them.

I started using Geni.com and ended up (almost automatically) with a subscription to MyHeritage in order to get more data. I understand MyHeritage owns Geni.com. However, you cannot import work from MyHeritage to Geni.com and for my purposes Geni.com has superior reports. This lack of integration of the sites and lack of support integration has resulted in a waste of time and money for me. The lack of disclosure about trading data along with the lack of adequate support between the two sites has resulted in a very unfavorable experience.

Only my paternal mother is still alive. She is nearly 92 years old, but has a sharp mind. Before she departs this earth I decided to create a family tree on a big sheet of paper. I was soon to run out of space for the branches, but more importantly there were too many missing pieces. After a Google search I came across MyHeritage.com and soon got to grips with just how easy it was to use in creating a graphic family tree. Being a pensioner myself the fact that MyHeritage was free to use up to an acceptable size limit.

In my opinion MyHeritage.com has all the features that a person requires to start a family tree from scratch and then grow the tree according to your allocated budget. A further plus for me has been the fact that old family photographs can now be preserved in your MyHeritage album. Not only can you see who is linked to who in the family branch, but you can also have a face or full photo linked to that family member.

I also think that the support that is offered by strangers also engaged in building their trees, has been an inspiration to me. Without finding MyHeritage.com this would still have me shuffling piles of paper across the table.

I started having save and sync problems with My Heritage Family Tree Builder. Eventually fixed with some boxes being ticked deep within the program files. I would never have found them myself or even known what to do. Thanks to Jonas and Noa for figuring this out after exchanging a number of emails. One suggestion to improve would be to have a direct link into My Heritage on-line support as the help icon (?) only goes to a PDF user guide. It took me a google search to get to the right place for contacting the support people.

Signed up for the 2 week trial, agreeing to be billed $9.95 a month thereafter. This morning, 10-14-15 I find they have removed from my account $119.40. A search for a phone number for them, was fruitless. A trip to my bank, canceled the transaction, along with my debit card. When the new debit card arrives, I will need to contact numerous businesses that I have automatic payment arrangements with. So here's my review. My heritage has Nothing that I don't already get from Ancestry.com and you can NOT trust MyHeritage with your card info. AND Do Not use a debit card with MyHeritage.

Thank you Rafael for prompt assistance to update my "family invite" e-mail address.
I like the "discovery" and "compare" function. It makes research a pleasure.
The family tree is an online heritage that can be transferred from one generation to another.
I would like to see MyHeritage integrate with the data of the Genealogy Association of South Africa and other countries.
In the four years I've been a member I've seen the programme grow, improve and diversify into a super family tree builder. And serves me in my home language. Thank you!

I have been involved with My Heritage for over 4 years and in the last few weeks I have had
Some personal matters that I needed to be fixed. On contacting MyHeritage support I found them to be extremely helpful, they replied promptly and the person I dealt with had the authority to able to fix the problem. I only dealt with the same person who communicated with me regularly until the matters had been resolved.
Also the consistent updating of the site with new features shows what a progressive site MyHeritage is.

I contacted customer support because I was having trouble getting into the program. I had been a My Heritage member several years ago and recently returned. I am not real computer literate and had sent an email for help advising that. I received a phone call from Shiman and he walked me through the process to get the site open and working. He was on the phone with me for over 30 minutes and was very helpful. He was calm and went through things step by step and was very calm and did not get upset that he was dealing with someone that was not well versed in computer knowledge and language. I could not ask for more.

Thanks to Naom for a very clear and concise help note for my query. I was being bombarded with Smart Matches from Family tree such as my great grandfathers sister's great aunt, etc.
I was able to solve that problem by gong to| 1. Log in to your family site.
2. Move your mouse cursor over ‘Discoveries' tab and select ‘Smart Matches'.
3. Sort your matches by people, select the person, and click on ‘View matches'.

4. You will reach the ‘Consensus page' for all of the matches for that individual. Scroll down to the bottom of the page and find the list of individual matches.
Click ‘Ignore this person'.
5. Clicking on it will bring up the following window. Click ‘Ignore matches' to confirm.

Thank you Noam. Problem solved!

I had problems with some bugs in the latest software version. A quick helpdesk reply suggested reloading a earlier version that they me a path to. This now works well. Great staff on the helpdesk were wonderful.
Been a user for well over ten years now.