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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is a family history and genealogy website that allows users to create their own family tree, research their ancestors, and connect with distant relatives.
This summary is generated by AI, based on text from customer reviews
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Ik heb nu ongeveer 5 jaar het premium gebruikt, en ben zeer tevreden daarmee. Ik kreeg vaak genoeg mails over mijn voorouders, en kon mijn stamboom verrijken met aangeleverde data. Ik ben nu gepensioneerd, en moet helaas uit kostenredenen terug gaan nar de basis-versie van MyHeritage. Ik hoop ooit nog weer terug te kunnen, maar dat kan nog vele jaren gaan duren.
Onlangs ondervond ik problemen met het inloggen bij MyHeritage. Via Internet lukte het wel maar op mijn PC was het wachtwoord niet (meer?) geldig. Ook na het opnieuw aanvragen van een wachtwoord lukte het me niet om op mijn PC MyHeritage op te starten. Dankzij de ondersteuning van de Helpdesk is dit probleem echter binnen 1 werkdag opgelost. Heel hartelijk dank voor jullie goede service.
I have in the past commented about the highly unprofessional Customer service and support of this service provider. Recently another incidence has cropped up. I suddenly found out about three plus weeks ago that one whole album of about 80 articles was suddenly erased from my website. Further I was not able to upload anything else or correct this erasure. I sent several emails to customer service to which no response was ever received. Finally I went to their Office in Or Yehuda Israel and met a very polite representative of theirs. He informed me that they had a bug in the system but would get around to solving the problem according to their priorities. He could not give a specific date when they would around to it nor when it would be solved. When I had problems with AOL and Reimage other companies the problem was solved within one chat session. Here at My Heritage the customer service do not even respond with a courtesy note sating that we have received your email... This company in my opinion has absolutely no professional courtesy for its customers and even the lowest evaluation I gave it of one star is in my opinion over rated for customer service. I hope this review will stimulate them to improve their customer service.
Ik werk nu een paar jaar met My Heritage en ben over het algemeen prima tevreden over de mogelijkheden, toegankelijkheid en vormgeving. In de laatste update van Builder liep het fout met de toegankelijkheid en werd ik er vaak na enkele mutaties of toevoegingen aan mijn stambomen 'uit gegooid'. In een intensief contact met support van MH zijn we er samen uit gekomen en is het opgelost. Complimenten voor de service en het vastbijten in het probleem, net zolang totdat er een oplossing was. Ander punt van discussie vind ik de privacy. Op zich biedt het systeem aardige mogelijkheden maar al een paar ben ik gestuit op reacties van anderen die via zoekmachines als Google alle foto's van mijn site kunnen zien, downloaden etc. Natuurlijk kunnen ze niet in stamboom (afgeschermd) maar ik vind het niet correct dat vanuit de beschermde omgeving van MH gedownload kan worden. Dit schendt toch de privacy. Als ik upload naar bijv. Dropbox kunnen anderen er niet bij, tenzij ik daar een akkoord op geef of anderen uitnodig via mailbericht. Ik vind dit punt echt een minpunt en zou verbeterd moeten worden door MH.
J'aime myheritage ce mon site preferer je reve devenir un jour un expert en la matiere j'aime les ordonnances pour les morts et les vivants j'aime le temple car c'est la maison du seigneur
Fungerar bra för mig just nu med hjälpen jag fick
After some trial and error a few years ago, I ended up with a page in MyHeritage. It was one smart choice would be seen as time passed. I chose a side of my father's family and one side of my mother's family, not something I would recommend if the families are large. Better and have all gathered on a page.
Start-up and creation of a family tree at MyHeritage is free and only after several years if the tree has been great, it will cost a bit, but it's worth itathered at one familieside.
For eight years I make as a premium-member use of the great Family Tree Builder of My Heritage. Then there are what go wrong. And if the digital Help ultimately in my case no solution, then there is the personal support from My Heritage Support Team. A great service!
Ruud
De jonge man die mij heeft geholpen een moeilijkheid op te lossen, getuigde van kundigheid en geduld. Het is buitengewoon snel en correct op een zeer vriendelijke manier opgelost.
Een sieraad voor de organisatie.
Zijn naam is Daniel.
H.Vos
I've always had good experience with customer service in the past. This time, the information given to me to solve my problem didn't work. I was trying to delete an unwanted photograph. The support person fixed my problem himself, deleting the unwanted photo, then gave me a different set of instructions on how to do it... which did work when I tried it on a different photo. The end result was satisfactory; however, I think the correct steps should have been offered the first time. All's well that ends well... just my valuable time was lost.
The lady that helped me gave me a detailed description of the answer to my question. She went on to describe if I did this or that and how it would not affect anything on my tree. I was afraid if I clicked that a person was a match that it would automatically connect our trees. She very carefully explained what steps were involved. I am very glad I had her answer my question.
I got an answer back within 24 hours.
I am using MyHeritage Family Tree Builder for more than eight years. The software is very friendly and the technical support very good and quick. The publication fees for the tree low. I recommend the site and the software to everybody who love genealogy.
I am being charged $119 in my checking account for a service of yours. I have never been to your site and would like to have the charge rescinded please. If you don't, I will file a charge against you.
Lorrie Dunn
In migrating from a PC to a Macbook, I was unable to restore my tree into Family Tree Builder on my new laptop. The support team gave me step-by-step instructions to diagnose the problem and then offered the right solution. I am up and running again thanks to the MyHeritage support team!
Customer and technical support is excellent. They clarified a few questions quickly and accurately. I highly recommend this company.
I would like to thank the support team for helping me to make changes in my family heritage tree.
Great and fast service!
I recently contacted customer support service regarding a free upgrade to my tree. I was not sure of what all was provided. I got several responses from Dean at Support Services and he completely explained to me just what I was and was not entitled to receive in a very in depth email. I was very happy with the quality of service that was provided to me!
I recently contacted the support team about transferring my family tree to My Heritage. They were very quick with their response and helpful with how to go about getting started with very easy to follow directions. I was very pleased.
Myheritage has been very useful in setting up our family tree. We had notes and Excell files, but now we have everything arranged into a single source, and it's easy accesible for everyone.
I love the reminder e-mails it sends with birthdays and anniversarys!
Rip off. Stay away. They do not respect their cancellation policy. Absolute rip off.
Dear David,
Thank you for your review here on SiteJabber.
Please contact me at [email protected] from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into your case for you.
Trusting this has proven useful and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mrs. Dunn,
Thank you for your review here on SiteJabber.
I invite you to contact us from your registered MyHeritage email address to [email protected]. Please also place my name in the subject line. This will ensure that you are forwarded to me and I will assist you with your problem.
Trusting this has proven useful to you and I look forward to hearing from you.
Kind regards,
Dean,
MyHeritage Team.