MyHeritageReviews 6,486

I have been using My Family Heritage for some years now and after some teething issues at the beginning, now find the program quite user friendly. If I had any concerns it would be about the charges and levels of membership. I would like to see maybe another level below Premier Plus as I have just about finished my direct family tree but still like to be able to use some of the "smart tools".
The support staff go beyond what is normally expected and receive. They have answered all of my concerns within 24 hrs and always with a "user friendly" solution, thanks.

Ich benutze "myheritage" schon seit Längerem. Die Seiten sind sehr gut aufgegliedert und einfach zu bedienen. Auch der Stammbaum ist leicht zu erstellen (eigentlich schon selbsterklärend) und durch den möglichen Kontakt zu anderen Mitgliedern hat man die Möglichkeit Familienmitglieder zu finden. Eine sehr gute Alternative zu: 1.: Stammbäumen auf Papier (hier fehlt irgendwann schlicht der Platz) und 2.: kostenintensiven Urkunden der jew. Stadtarchive.

I think MyHeritage is misleading. It says it's free but then only allows you to add 200 names before you have to pay them money. If I had known they were going to charge to use what they had advertised as a free website I would not have wasted my time adding ancestors. I was not warned about what it would cost until I had added 188 names. This was a lot of work on my part as I had added not only information but photos as well. They need to state up front what they are charging to use their site.

I have been using this site for over 10 years and extremely pleased with it. I have taken one side of my family back to the 800's and one side of my wife's family back to the 300's. The tools they have are terrific. They will send e-mails with possible ancestors in other family trees and you have the opportunity to check out the accuracy before expanding your tree. On my wife's side we were able to make contact with a six times removed cousin who lives in Germany, while we live in the U.S. Her great uncle was the one that moved to the U.S. With the information we have received we were able to go to Ellis Island and find the card where the family came through on there way to Colorado. An excellent site that I would recommend for anyone wanting to learn their ancestry.

I've used My Heritage for a few years now and considered myself reasonably au-fait with the system - until I found I had been charged twice for upgrading!
I'm still not too sure about what went wrong, or what I did, but as an 'old codger' I think I might be forgiven for not fully understanding the complexities of computers and their programs.
My initial contact with Support via a young lady named Sharon, was very positive and was followed by a 'phone call from her to sort out my problems which she did very quickly. Not a local call either - she's in Israel!
Thank you Sharon.

While I agree that their service may appear expensive, but when I compare them to other similar Family Tree Builder sites that I have tried, they come out on top. I therefore have no problem with what I have paid to date. It like buying a car, the best make and model will always cost more.
MyHeritage has always responded to my queries fast and no problem that I have experienced has remained unsolved to date.
For me and my family it is first class and the information I found through them about my family history has been absolutely amazing... some details I had searched for years without any success but a short time after joining MyHeritage I found exactly what I had been looking for. Thank you for a great site and keep up the good work.

Initially I thought myheritage.com was a great site, better than ancestry.com. However I contacted them within 3 days of signing up to cancel, received an email from their customer service that I would receive a refund of the charge for a premium account (I was trying to sign up for data, not premium). That was over 4 months ago. I recently resent their email back to them where they indicated a refund would be sent and no reply. I will never purchase any service from them again. I have discontinued building our family tree through them.

I since 2004 working with MyHeritage.
Was then taken up by verwandt.de here when this page was closed.
The first few years I was a member and the base but always had a good service. Never remained unanswered.
Starting this year, I am now Premiummtiglied and therefore also the service has improved.
It is in principle promised what and so I could expand from 87 to now 460 the number of people in my family tree from September to November 2015th

Many thanks to MyHeritage for the beautiful side and taking good care.

Weida in November 2015

Barbara Nitschke

Tuve problemas con mi contraseña y usuario para entrar a mi cuenta que hace varios años había dejado de utilizar. La atención de usuario de MyHeritage, fue increíble. Me ayudaron en muy poco tiempo a recuperar todos mis datos. Totalmente agradecida de su ayuda.

I am "electronically challenged" but the Support Team at MyHeritage.com and in particular, Shimon, helped me resolve the problem, I had created for myself, very easily.

Service is surprisingly good. When I run into something I can't handle, they get back to me promptly and politely.

I wish there were a way their computers could take a specific match and put all matches on one page to compare with mine. I am simply overwhelmed with matches for the same person(s) in my tree. For example; Could all matches with the name "Jane Doe" be listed together and all confirmed or rejected at one time?

I am thinking about DNA testing, but want to go back the male line. My brother is willing but I am worried about privacy issues.