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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Portugal
2 reviews
0 helpful votes
Follow Ruben d.
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I have been a member of MyHeritage for many years and the development of this program has been truly remarkable. It is a powerful tool for people interested in discovering their ancestors. I really enjoy it. It is almost addictive.

Date of experience: November 1, 2015
Austria
1 review
0 helpful votes
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Very positive action
October 29, 2015

After a small error I have caused by myself the Service Team of My Heritage solved the Problems precise and within a very short time period. Thank you, My Heritage... P. C.

Date of experience: October 29, 2015
France
1 review
0 helpful votes
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MyHeritage gab mir die Möglichkeit, sehr schnell und verständlich aus den wenigen vorhandenen Daten meiner Vorfahren eine übersichtliche Dokumentation zu gestalten, die mir immer wieder neue Anregungen zur Erweiterung und zur Verfeinerung gibt. Mein besonderer Dank gilt dem hervorragenden Serviceteam, das mir bei vielen für mich scheinbar grossen Problemen schnell und präzise geholfen hat.

Date of experience: October 28, 2015
Spain
1 review
0 helpful votes
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Empezamos siendo unas pocas familias conectadas por mediación de la herramienta MyHeritage y actualmente en este inicio del año 2016, ya estamos relacionadas 187 familias con un total de 492 personas.
Imposible conseguirlo si no hubiera tenido la ayuda de otros miembros de la familia, que gracias a la simplicidad de uso de la herramienta, ha permitido ir haciendo mas grande este árbol familiar.
Cierto es que no utilizamos toda la potencia de información que el programa permite, pues en muchos casos, es difícil de obtener o conocer, sobre todo cuando se trata de personas fallecidas hace muchos años.
Para muchos de los miembros de este árbol familiar, las opciones de visualización e impresión de una parte del árbol hace que su interés por completarlo sea cada vez mayor.
Hasta cuando y hasta donde llegaremos? No hay que correr, poco a poco es una buena velocidad.

Date of experience: October 28, 2015
Germany
1 review
0 helpful votes
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Billing 2019
October 28, 2015

Unfortunately I had not the opportunity to talk to support in German nevertheless the English help given to me was full satisfactory. I received all answers which helped me to under their billing policy.

Date of experience: October 28, 2015
Canada
1 review
0 helpful votes
Follow Valerie W.
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I was having syncing problems on My Heritage software and with the help of Noa a My Heritage technician, the problems has now bern resolved. He was very gracious and patient and certainly went the extra mile. I do so enjoy this geanology program My Heritage, have been able to connect and find my ancestors and now am able to leave this heritage to my children and grandchildren.

Date of experience: October 28, 2015
Australia
1 review
0 helpful votes
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Thanks to Noam's help I was able to sort a problem. Got back to me within a short time with a very informative reply. Was able to sort things very quickly. Thanks

Date of experience: October 27, 2015
Germany
1 review
0 helpful votes
Follow Karel B.
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I signed up for MyHeritage in February, 10th, 2009 23:02. A reason was that my father and grandfather created a family tree with the beginning from 1754 but all information was on paper only and therefore very difficult to read and look up it. I once read a review in magazine Computer about genealogy and programs which support it. I decided for MyHeritage because it was (and still is) for free:-). And because it was very easy to create the tree I stood with it up to now. Unfortunately due to lack of free time I interrupted the usage of MyHeritage for a few years. Now I'm retired so I decided to begin again. I wander what changed till now and if some shortages were repaired. It was very easy to create a tree but very difficult to do some changes and repairs, especially when he or she was divorced and married a few times or lived with boyfriend or girlfriend only. Nevertheless I managed to create our family tree and publish it for my relative. Maybe I will publish it for the wider public too and this way to allow the connections with the family trees from somebody else.

Date of experience: October 26, 2015
Washington
1 review
0 helpful votes
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Exceptional
October 26, 2015

I have been using myheritage.com for the past six months and have added 1,131 family members, some dating back to the 1400's and 337 families in this short time. Twice I have asked for additional help from the staff and received a reply within a few hours with the answer. I also have access to Ancestry.com from another family member and I much prefer using My Heritage. The price has been reasonable and I have recommended this site to many friends. I like the way it displays photos and additional information of each family member. This site is user friendly. The Smart Matches and Discoveries are amazing. Kudos to the staff of this exceptional organization.

Date of experience: October 25, 2015
GB
2 reviews
10 helpful votes
Follow Claire W.
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Update: CEO office eventually gave me my money back. Requesting I update my review.

I use ROOTSMAGIC 7, recent update triggered links to MyHeritage where £90 was demanded for access to FREE CONTENT found on Ancestry and FamilySearch sites as well as others!

Not something I want or need as WORLDWIDE member of several sites.

Still no refund, will file chargeback against MyHeritage merchant.

Site is very weak, uninteresting... just about charging for every service.

Email harassment is unbelievable, forums and facebook report Scam and fleecing accounts of vulnerable, elderly and disabled.

STAY AWAY, DO NOT PROVIDE ANY DATA, as harassment will ensue.

Also, number of trees are riddled with errors, as seem to be trial trees with guessing vs, proven research. Wasted time.

P. S: Consumers: if this company charges without permission or refuses refund request a CHARGEBACK against MyHeritage and it's merchant... or as over £100 file section 75. Breach of contract. No company likes this, as it is a recognised mark against them.

Date of experience: October 25, 2015
Chile
1 review
0 helpful votes
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Muchas gracias por la excelente atencion y rapida solucion de un problema de compatibilidad con mi archivo ged

Date of experience: October 23, 2015
Mexico
1 review
0 helpful votes
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I started using Geni.com and ended up (almost automatically) with a subscription to MyHeritage in order to get more data. I understand MyHeritage owns Geni.com. However, you cannot import work from MyHeritage to Geni.com and for my purposes Geni.com has superior reports. This lack of integration of the sites and lack of support integration has resulted in a waste of time and money for me. The lack of disclosure about trading data along with the lack of adequate support between the two sites has resulted in a very unfavorable experience.

Date of experience: October 21, 2015
South Africa
1 review
0 helpful votes
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Finally I see the light
October 22, 2015

Only my paternal mother is still alive. She is nearly 92 years old, but has a sharp mind. Before she departs this earth I decided to create a family tree on a big sheet of paper. I was soon to run out of space for the branches, but more importantly there were too many missing pieces. After a Google search I came across MyHeritage.com and soon got to grips with just how easy it was to use in creating a graphic family tree. Being a pensioner myself the fact that MyHeritage was free to use up to an acceptable size limit.

In my opinion MyHeritage.com has all the features that a person requires to start a family tree from scratch and then grow the tree according to your allocated budget. A further plus for me has been the fact that old family photographs can now be preserved in your MyHeritage album. Not only can you see who is linked to who in the family branch, but you can also have a face or full photo linked to that family member.

I also think that the support that is offered by strangers also engaged in building their trees, has been an inspiration to me. Without finding MyHeritage.com this would still have me shuffling piles of paper across the table.

Date of experience: October 21, 2015
Canada
1 review
0 helpful votes
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Quick response
October 19, 2015

I was having a small issue with my tree and sent an email requesting help. Dean returned that email promptly and got me on my way.

Date of experience: October 19, 2015
Washington
1 review
0 helpful votes
Follow Arie H.
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I use this program for several years with great pleasure. Especially the so-called 'smart matches' often give much extra information about the family-tree from other users of this program. A must for everyone who is working on his family tree.

Date of experience: October 19, 2015
South Africa
1 review
0 helpful votes
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Great Service
October 20, 2015

I wrote to Heritage as I had 2 family trees and asked them to delete the one as it was a duplicate. I received immediate assistance from Adina and my request was promptly attended to. It is rare to receive such prompt and efficient service. Thank you Heritage and Adina - Nikki Fourie, South Africa

Date of experience: October 19, 2015
Australia
1 review
0 helpful votes
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I started having save and sync problems with My Heritage Family Tree Builder. Eventually fixed with some boxes being ticked deep within the program files. I would never have found them myself or even known what to do. Thanks to Jonas and Noa for figuring this out after exchanging a number of emails. One suggestion to improve would be to have a direct link into My Heritage on-line support as the help icon (?) only goes to a PDF user guide. It took me a google search to get to the right place for contacting the support people.

Date of experience: October 14, 2015
South Carolina
2 reviews
11 helpful votes
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Steal My Money
October 14, 2015

Signed up for the 2 week trial, agreeing to be billed $9.95 a month thereafter. This morning, 10-14-15 I find they have removed from my account $119.40. A search for a phone number for them, was fruitless. A trip to my bank, canceled the transaction, along with my debit card. When the new debit card arrives, I will need to contact numerous businesses that I have automatic payment arrangements with. So here's my review. My heritage has Nothing that I don't already get from Ancestry.com and you can NOT trust MyHeritage with your card info. AND Do Not use a debit card with MyHeritage.

Date of experience: October 14, 2015
MyHeritage Support T. MyHeritage Rep
over a year old

Dear Gary,

Thank you for your review here on SiteJabber.

Subscriptions are billed annually and it does say as such in the "Thank you" email that you would have received after commencement of the free trial period. It also mentions that you may visit your "My Purchases" page within your family site in order to cancel this.
The $9.95 price that you have seen is the monthly breakdown price however billed annually.
MyHeritage is a trust worthy company and we are always here to help our users with any problems they may be facing. Online Credit or Debit card purchases are the responsibility of the card holder and MyHeritage did not steal your money as it was not us that entered the details into the respective fields in the online site.
You are invited to contact us from your registered MyHeritage email address at [email protected] to assist you with your problem.

Trusting this has proven useful.

Kind Regards,
Dean,
MyHeritage Team.

South Africa
1 review
1 helpful vote
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Thank you Rafael for prompt assistance to update my "family invite" e-mail address.
I like the "discovery" and "compare" function. It makes research a pleasure.
The family tree is an online heritage that can be transferred from one generation to another.
I would like to see MyHeritage integrate with the data of the Genealogy Association of South Africa and other countries.
In the four years I've been a member I've seen the programme grow, improve and diversify into a super family tree builder. And serves me in my home language. Thank you!

Date of experience: October 14, 2015
Australia
1 review
1 helpful vote
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I have been involved with My Heritage for over 4 years and in the last few weeks I have had
Some personal matters that I needed to be fixed. On contacting MyHeritage support I found them to be extremely helpful, they replied promptly and the person I dealt with had the authority to able to fix the problem. I only dealt with the same person who communicated with me regularly until the matters had been resolved.
Also the consistent updating of the site with new features shows what a progressive site MyHeritage is.

Date of experience: October 13, 2015