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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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My Heritage provides a great means of recording a family (families) history. The site can also be adopted for other historic uses. Photographs, videos and documents are easily downloaded and there is flexibility for membership, privacy and various settings Reliable and very good assistance via Contact Us. Allan (AU)
The site itself is not bad but I only wanted the 14 day trial so I could compare it to Ancestry. Well I cancelled but was charged $119 anyway and now I'm getting emails that they are trying to charge me another $119 for something called "data"... no I idea what's going on and I've called them and Google.
I am MyHeritage customer for a couple of years. In general I do like the site, it has rich feature list and relatively straightforward use.
The weak points are:
- Very slow support (my ticket is for a week without response: I am premium plus member)
- The picture upload to another Tree Builder instance (on another computer) is unreliable
- There I no easy way to merge two trees that share some persons
I have had great fun making our family tree.
My Heritage is a great way to build a family tree and learn more about our history.
My Heritage makes it pretty simple to add new family and make changes.
The support system is wonderful and very informative.
Thanks so much and I appreciate the different levels and no pressure to go premium!
Ileana
My Heritage offers an in-depth coverage of family research. The site accesses many databases which enable me to follow up my ancestors. There is so many resources it is difficult to actually travel one road at a time. In order to get the best out of My Heritage, I research all that I can. And then there are a variety of reports. I can view my history in many different formats depending on my preference. I have been using this tool for a couple of years now and have recently renewed. Highly addictive. Highly Recommended.
Fantastic spatial and temporal notion of family tree. Easy and simple construction.
Fast support via email or phone.
Customer support through e-mail and phone is atrocious; e-mail "matches" are pretty far-fetched.
This is a full functioned application. I've found many people in my family that I didn't know existed. After a month or so, just a few speed bumps. Support was slow for one of my problems, but once they responded, they followed up. Too bad you have to pay extra to do real, in depth searches. And beyond MyHeritage's control, contacting other site managers means wait who knows how long for a response.
I had no idea of what I could do in order to build my Family Tree.The amazing and powerful tools proposed by the software My Heritage Family Tree have been a great help to me as well as a significant time saving.
Itai was most patient and helpful with all my questions regarding accessing My Heritage on my main computer and my laptop.
He explained how it all works in a way this senior could understand. Thank you so much!
I am 98.9% Asian. They sent me an alert that I have 2nd to 3rd cousins, once removed who are all Anglo. Not one Asian. They also showed me as being "christened" at the Church of God in Belfast!. Never been there! I tried to delete myself from the website and the password that I used to logged in would not work was curiously the incorrect password!
Dear Colman,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Adhérente du site depuis 2011, je suis très satisfaite des fonctionnalités.
Les possibilités offertes sont très étendues, et les différentes interactions avec MyHeritage (concours, témoignages, etc...) sont intéressantes.
Je recommande
After owning a software company for 20+ years, this site epitomizes the lack of importance placed on support. I was hung up on twice, then the rep continually spoke over and my ability to ask a question was hampered to the point I asked for supervisor. Then asked for support in America, has none. Having help to existing users is one of the best and worst things about any company. You can either make or break the future. I needed help. All I got was rudeness; so much so if I can find a substitute I will gladly do so!
Dear Dexter,
Thank you for your review here on SiteJabber.
Would you be so kind as to write to [email protected] from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this matter for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
MyHeritage is a professional site and handles its search challenges well. However two way guidance and patience is needed by all. It has mapped out my maternal side family history back to the early 1700's and this has provided valuable ancestral tracking closure for me. I am very grateful for this
I maintain my family tree, as well as a wider project based on my surname (2000+ individuals) and publish my results on Ancestry, FamilySearch, GeneaNet and WikiTree. I have tried tools from all of these, none of them come close to the MyHeritage/Family Tree Builder combination. Good sources management, ease of use for voluminous data entries (in FTB), best web design, which particularly important when sharing tree with non computer savvy family members.
£90 was taken from my account even though the account should have been cancelled after the trial. My Bank Card had already been cancelled so my Bank say this is fraudulent and I am not going to authorise it. I was 1st in the queue when I phoned but no one came on the line.
They need follow up
12 Oct 2016
Reviewer: Beverly Carlson from St George, Utah
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I taked to a very nice person who treated me very well, but I have not seen any real help. I had this very nice person help me upload my DNA, and have been watching to see some results. Since it has been more than a week ago, I expected to see something show up on my account. Nothing has showed up. I'm very sad.
After 3 weeks, myheritage cannot find any matches for my DNA upload. I did the same with GEDmatch, 500-600 matches within 24 hours.
I think the Myheritage DNA match service is a con, they quite clearly do not have either the skills or the data to work with, yet do not admit it.
Use Gedmatch, its free and very very professsional
Hola, he estado trabajando con el programa hace muchos años, debo de reconocer que este programa cambio mi vida, pues al emitir los reportes familiares y entregarlos a mis parientes y amigos hemos visto lo cercanas que están nuestras familias, y me ha permitido tener una relación más familiar con ellos; se abre un círculo de más confianza. He sido testigo de las mejoras que se le han realizado en sus actualizaciones. Cuando me he enfrentado a algún problema el equipo de soporte, verdaderamente me ha ayudado y he logrado salir adelante del tropiezo, otra vez mi agradecimiento a todos los que me han apoyado. Atentamente Alberto Rojas Icaza
I have purchases the premium program for heritage.com It is a wonderful place to dig up information on you genealogy. I have added lots of people and keep finding more and more. I do wish their online site woulld do a better job of providing a family tree that one could navigate. It works well on their mobile app but I can't figure out how to duplicate that on their computer site. Maybe I just don't know how. Anyway it is a great program.
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Dear Karen,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.