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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
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They have taken money in my visa before the end of the 14 free days and never answer when I asked them to pay me back...
As always I received efficient and friendly service in language I could understand with My Heritage Support Team.
Great customer service! Very detailed in answers to help questions not listed on the website. Eden was very nice and helpful.
Would give this lot a minus if i could.
1. Once your subscription up and they cant get money from card they have on file hard sell call starts
2. They wont take no for answer they will throw various stats at you from what you have found on their site
3. They dont have access to all records in the uk
4. Customer service rude unhelpfull
5. Will keep trying to debit your card even after you cancel
6. Will falsify emails etc claiming you havent cancelled (i have proof of this as i keep all emails from them)
7. Will deny that your card company has paid them so check your statements
8. Dont bother with them as they are crooks
I have since been contact by Myheritage on (04/12/16) and they have investigated what went wrong and we both have now came to a amicable settlement i would now give them a rating off about 3 as we will see if they do keep to all agreements we reached i do hope so as they were a good company but i assume as they have grown they may have lost thier way lets hope they do find it
Just joined and have almost 1000 ancestors. Easy and intuitive to use. Helpline was great.
I paid 1119. 00 dollars for nothing. 119.00 should get you premium but you get nothing but a request for more $. Do not join
Dear Shelton,
Thank you for your review here on SiteJabber.
Please copy paste the following link into your browser and take a look at the FAQ from within our Help center under the subject Subscriptions as I am sure this will help you.
http://helpcenter.myheritage.com/Account-and-Subscriptions/Subscriptions/16087427/What-subscription-types-does-MyHeritage-offer.htm
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.
* Terrible service
* Automatically will charge your credit card
* Site is hard to use
Dear Danelle,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
UPDATE: I contacted my bank and provided all the details regarding this scam transaction and fact of refusing to do a refund. And trey refunded me FULL value. So do not hesitate to contact your bank and ask them to open a dispute. But just after 1 minute after I got email regarding the refund they contacted me and said that, they did it cause of my review here (when I got phone call they told me I can only get 30% refund.). THIS IS TOTAL SCAM, guys from the US please sue them for such transactions. Cheers.
Never get an account there! They got a trial account for 14 days and asks you to provide credit card info. After 14 days passed they charged 120$ for a year subscription. I didn't ordered it, I wanted to try it and forget if I don't want it anymore. Their policy says it has 30 days of refund. DO NOT TRUST THEM, they just ignore their own ToS. Good job, MyHeritage!
Dear Linky,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
If you're a My Heritage user with version 7 DO NOT under any circumstances upgrade to version 8. I did and I regret it. I have been happily using this site and tree for many years but since upgrading it has been a nightmare. I was unable to save any new information/ changes and although the help desk responded it had a tone that told me not to expect this identified bug to be fixed as they had other things to do. Um, okay... I would think that this sort of bug was really important. So in my frustration I still had version 7 on my laptop so I exported the data from version 8 back into version 7. Fantastic. I can save again BUT I cannot view any of the Fact Notes or Citations (even though the notes have an indication that they are there). I deleted my online tree and deleted all information off the site in case syncing was an issue. Funnily enough when I requested a deletion there were no questions asked, they just deleted everything despite me saying why I was requesting my information removed. Customer Service needs an overhaul - not version 7.
Dear Donna,
Thank you for your review here on SiteJabber.
To get assistance with your version 8 FTB software please write to [email protected] from your registered MyHeritage email address outlining the problems you are facing and a friendly representative will contact you at the first available moment.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.
Most customer service organizations --- especially USA ones --- drive me nuts, but a recent inquiry response from Yehudah at MH set a new standard for me. The response to my question was timely, and spot on and clear. As a result I am content to wait for improvements in the facility that interests me because I know it is coming. And, frankly, all of my interactions with MH have been just fine.
Phil brader, austin, tx
myheritage.com refused to give me a refund after i read their own terms of service to them. The refund terms state that if you are not satisfied, you may request a full refund within 30 days. I called and they told me I can't get a refund because i tried the free trial first. The terms of service state no refund exceptions for free trial users, and they still continued to refuse me a refund. They said that they sent me an email that stated the terms showing that i could not get a refund. I never read it until 2 weeks after, and it said absolutely NOTHING about my inability to get a refund. If you have second thoughts about a subscription on this site within the 30 days they specify, they won't refund you. THIS COMPANY REFUSES TO FOLLOW THEIR OWN TERMS OF SERVICE. BEWARE.
Dear Kenneth,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Guten Tag!
Die neue Version ist installiert und funktioniert einwandfrei.
Herzlichen Dank sagt
Kurt Tschiderer
I am extremely pleased with a very prompt reply to difficulties I was having removing information from my family tree. Instructions given were easy to follow and apply. Instructions were accompanied by specific examples using the program... very helpful.
Thank you, I love your site and all it has to offer.
J'ai du contacté l'équipe support car un problème d'affichage dans les fiches de mes individus.
Le délai de réponse et l'implication pour résoudre mon souci a été des plus raisonnables Michelle de l'équipe support a motivé toutes les ressources internes pour régler mon problème... J'ai toujours été informé de l'avancée pour régler mon souci. Un immense merci à Michelle pour sa gentillesse et pugnacité à m'aider
The support team at Myheritage has always been prompt and helpful to all my queries.
Thank you guys
I SIGN UP FOR THE FREE TRIAL AND I DIDN'T FIND ABSOLUTELY NOTHING ABOUT MY FAMILY. I ONLY FIND THINGS ABOUT MYSELF THAT I ALREADY KNOW. THEY CHARGE ME $119.00 BECAUSE I DIDN'T CANCEL ON TIME. WHEN I CALL WITHIN MINUTES FROM THEM CHARGING ME TO TRY TO GET A REFUND, I WAS TOLD THAT THEY HAVE SEND AN EMAIL THAT I NEVER RECEIVED. WHEN I EXPLAIN THAT IS NOTHING ABOUT MY FAMILY IN THIS SITE, THEY KEEP TELLING ME TO MAKE A FAMILY TREE. WHAT A BUNCH OF BOLOGNA. ANY BUSINESS THAT DOESN'T WANT TO GIVE YOU A FULL REFUND FOR SOMETHING THAT IS USELESS TO YOU, IT SHOULDN'T BE IN BUSINESS.
Dear Gus,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
The web-based application is a user-friendly system to deposit all your data on family members and ancestors. The family tree can be expanded by finding matches in other trees. It allows the export of various views of your data and you can add additional people of your family to edit the data.
If you have problems, the support team is very helpful. The basic subscription does not allow for all functions, but it is for free. Once you went for a higher subscription and used all the extras included, the system can be set to basic again under times you are not so actively working on your genealogy.
Tried it for the 14 day trial to compare to my other family tree website. Charged the fee - I have trying to get it back for weeks. Customer support is NON existant. When I call no one is there that can access my details to refund, when they call me its late at night (when I sleep). Really not happy, very unhelpful. Would not recommend at all.
Dear Tracy,
Thank you for your review here on SiteJabber.
Please write to [email protected] from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Very pleased that my problem on how to delete an incorrect entry was resolved very quickly
Ron Connolly Edinburgh
I am please with the team and the knowledge that they have. I know they are working as hard as they can to fixes the problems I have. They have help me very much. I would tell anyone to use MyHeritage for their tree.
Leonard Smith
Watonga, Ok
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Dear Rick,
Thank you for your review here on SiteJabber.
I am sorry to hear about your experience with us at MyHeritage. Would you be so kind as to write to [email protected] from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.