MyHeritageReviews 6,486

I was doing a family search and came up with a match on this website but I couldn't access the information without registering and giving my credit card details even though the site says that you have a 14 days FREE trial. I soon realised that the information was useless and (I thought) deleted my registration. 14 days later my credit card was debited $160+AUD. I raised a transaction dispute with my bank for an unauthorised transaction, About a week later someone at MyHeritage called me and all they wanted to do was talk over me but when I said the word FRAUD several times I'm now getting a full refund.

El recuerdo de que mi padre inició un árbol genealógico hace muchas décadas; y de que lo realizó escribiendo a mano, artesanalmente, me llevó más tarde a construir el de mi propia familia. La estructura y posibilidades técnicas que MyHeritage me facilitó para cumplir este deseo han sido excelentes. Las respuestas inmediatas del equipo de soporte me ayudaron a resolver las dudas. Y, en ese trayecto, disfruté de la reconstrucción de la memoria que el tiempo había escondido: vínculos y anécdotas ignotos, los goces de los hallazgos, revivir la complejidad humana de mi saga. Estas experiencias íntimas que puedo transmitir a mis hijos y nietos han sido posibles por el formato que MyHeritage ofrece gratuitamente para iniciar el camino.

Representative: Annut was unhelpful, rude and very disrespectful from the very beginning of the call. Never allowed me to finish of my questions, always cutting me off and talking a whole load of crap I did not want to hear about. When I tried to interject she just went even louder and louder until I could not even hear myself. I do not know what kind of training they run, but this is not customer service and they seriously need to get there $#*! together. I wish I could give them a negative -5 stars rating right now!

My recent experience with MyHeritage Genealogy/ancestry is horrible. I was talked into a Premium Support account which is also horrible. One person after another in there support department is an idiot! Yes, if they think they can sell you something, they are so friendly, but is you are have trouble, forget about it. I's not saying they're worse than any of the others, they probably all are bad.

I've been with Ancestry.com for a while and found the site to be quite good, but didn't like the layout of the family tree. My Heritage look better in this respect so I joined up.

Within minutes I realised my mistake. The initial payment just seem to cover the use of the site and you have to pay extra to see any records. I spent five days trying to cancel, in the end getting a phone call offering me a free MONTH!

When I tried to get my subscription returned, I was told it had already been 'activated'. I have cancelled my membership - I hope!

In future I will stick with the very helpful (and free) LDS and Ancestry.

My Heritage -? AVOID LIKE THE PLAGUE!,

I have had a very good experience with MyHeritage. The information I have received has enabled me to add many ancestors and facts about ancestors to my family tree. They send regular emails about matches that their software has found with other members' family trees and their process is simple and easy to learn. I recently asked for directions on how to turn off a feature and received a simple, effective suggestion the next day. The only fault I'll cite is that I wish there were details about the facts that other members cite - - how well those facts have been documented.

I also like many others here signed up to My Heritage used it for two years, just recently cancelled following years subscriptions citing too high costs - yes costs as there are two elements for the Premium Plus (mugged). One was for Worldwide Membership and the other for Data totalling approx £250.00. As far as being able to search family records within UK this was pretty useless for me as my family roots are in Central Scotland. Whilst there are a lot of people around the world with tenuous links to my extended family their information appeared in the majority of cases to be unproven in connection to mine, therefore were at best suggestions which I then needed to verify but through other sources as My Heritage is unable to provide links to sufficient verifiable authoritative records in Scotland. So as stated at over £200 last year I have removed my information and cancelled my membership. Technoplod

I also signed up for free 14 day trial. Went on it 17 times 4 of those times trying to figure out how to cancel. Called help line on hold for 1/2 our with recording telling me I was next in line. When representative came on line she rude and condescending. This is the worst experience I have had with an Ancestry sight. The would only give me half my money back even though I told them I would not be using there sight again and was deleting my account which I did.

"My child wanted to do research. Had difficulty with the so called trial and billing last year. And as a kid, she did not turn off auto renewal. Don't forget to have your kid turn off auto renewal! My kid did not and was charged $175.12. Even though I caught it early, they were only willing to take off $61.29. Not good customer service. Will never use them again."
I wrote this review and Dean P. From myheritage.com left a message to contact him. He stated to send an email from the myheritage account with his name in the subject line and he would get it. So I did. This failed miserably. I received a generic email from myheritage.com customer service. I did this twice with the same result. Then I private messaged Dean P. From this site. He responded immediately, and stated he would look into the situation. The first answer was not what I was looking for, and after another email stating what I did want, Dean P. Stated he would look into this for me. A couple of weeks passed, I private messaged Dean P. Again from this site. He stated that he was working on it, and he was waiting for a response from the billing company who handles myheritage charges. I am happy to say that a few days ago I received the balance of the money originally charged. Thank you Dean P.

I signed up for a myheritage account looking for my father through my mothers divorce papers. I never feel good about asking her about him so i wanted to go through an online site. I signed up, didnt find what i was looking for, and forgot to cancel. Usually if you forget to cancel with one of these sites, they charge you a reasonable monthly fee which of course reminds you to cancel. No problem right? Worong, not with this site. When i called to cancel and think i could get my annual fee refunded and maybe just charged a monthly fee, i was greeted by an argumentative child. She ever tried to claim she was the supervisor. I told her "no, there is someone above you, who you answer to. I want to speak to them". It was at that point i was put on the phone with a girl named Vanessa. Im sure the first girls friend and not supervisor. Eventually they refunded me 1/3 of my money. I am not happy about it but i will deal. My problem with this whole situation is the sensitivity of the things people may be looking for a sites like this and the gouging, money grubing way this site is taking advantage.

Update: 3 oct 2016. The guy they have replying to everyones complaints on here does not actually respond when emailed. It is a sad attempt at looking like they are making tbings right when in actuality they are doing nothing. Do not use My Heritage.

I was contemplating signing up once again for their pay service, but after the horrible experience I had---exactly like the people who have complained below---where my account was charged for a renewal without notification... when I called and got a female rep, all she could do was call me sweetie, and tell me it was all my fault because I had ignored notices---which I never received... and this was the day after the term was up. She told me I was "stuck" with it for another 6 months... I see " plus ca change, plus ca reste la meme chose"

Their refund policy is a bloody SCAM! They have a 30 days refund policy, so I was billed 15 Sept after not being prompted that my trial was up, and i immediately emailed they to ask for a refund (cos they have a 30 days money back guarantee right?). I waited for a few days and no reply, all I got was automated emails.

Until I called their toll-free number, a lady from the billing dept called me and told me that TRIAL USERS ARE NOT ENTITLED TO 30 DAYS MONEY BACK GUARANTEE.

She then offered a 30% of the amount paid refunded to me "cause she wanted to help me".
Being skeptical, I checked the website policy after I got off the phone. Guess what? NO SUCH THING.

Nothing on the T&Cs that say that trial users aren't entitled to a 30 days money back.

Well anyways, I've escalated it to a paypal claim and I have evidence of their refund policy (actually anybody who googles can see).

BEWARE.