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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I had lost my DNA kit so needed to know how to activate my DNA result.
Maya answered my querie and she could not have been better. Treated me with respect and took me through procedure carefully. Thank you Maya.
Evelyn was awesome and helped with everything I asked. She even walked me threw everything I needed help with. Very pleasant person. I thought it was nice we had the same name. Thank you
My Heritage managed to clarify instructions and give clear advice when I called. Thank you, Maor. You were very helpful. I look forward to using the site.
Never received DNA kit after it was promised for two weeks. Showed that it shipped but didn't called. Answered "we are not receiving calls at this time!" Called my credit card to dispute. Was settle in about one hour!
I never thought I could be so excited digging into my family's past. It's incredible to find out what possibilities loomed in your past and future connections. The old adage is true it's a small world and we're all connected somehow
A member of My Heritage for almost 7 years and my contact with MyHeritage Support (Linoy) recently was without doubt the best of any call centre that I have used. Friendly, helpful and a desire to resolve my problems and the follow up from "Support" was exceptional. Very happy with "My Heritage" and have recommended them to others many times over the years.
These baffoon's are the worst. When we ordered our kits, the website stated there was a 2 week lag time. Fine, okay. Six weeks later we contact them to see where our kits are. "Oh, we're behind, and didn't anticipate so many orders, you should get it soon". Have they heard of emailing all p their order era and let them know? They received our kits back on January 10th, didn't log it in until January 24th, and took until a couple days ago to start running it. Reallly? They advertised receipt to finish 2 weeks. Why advertise something you cannot comply with? Now they don't answer emails trying to find out what the hold up is. Professional. Can't wait for the results. Stay tuned. I had another run from 2 different companies to compare
DO NOT GIVE ANY INFO... they will use your credit info without your approval. They will disquise their site and then flip to theirs after thy garner your information on what you think is a credible genealogical site. If sent a email from them do not open or in anyway agree to cnanging the information they have sent you. BEWARE this is the secong time I have incurred this issue with this website. BEWARE
This site sucks they want you to provide everything they are suppose to find you answers based on you your parents and grandparents they kepp asking for info you dont this is the point we join to find beyond our granparents STAY AWAY
I cancelled my free trial and three days later am told they are billing me for the entire next year! I email and no reply. I call and wait 37 minutes on hold before someone drops my call and now i have to do it all over again just to hopefully (cross fingers) get my refund. Insane. No service whatsoever.
I was over-charged by £50 and they denied that they did it despite Paypal transaction trail. They just ignored what they did! Poor customer service!
I am very grateful for the support I got from Dana (Dutch) to reorganise my websites and to explain about the use of Family Tree Builder. She was helpful, took time to explain actions to be taken and took good care that all my projects can now be found in one Family site. Thank you!
No question, I love the software as it allows me to cooperate around the world with my family members to build a great family tree. If you have a question, their support will respond in a friendly and timely manner, but don't take anything for granted.
Whilst their success gives you access to a lot of family trees, it seems that this huge data collection is slowing down their features. Hence, they created a new policy without any customer communication or forewarning in January. The result: They do not allow instantaneous syncing between your online tree and the Tree Builder software on your computer once you reach a certain size. In turn that allows you only uploads to the website and no downloads anymore, thus all changes you or any family member makes online will be lost. So forget your laptop, your tablet, mobile app, auntie Mary's or cousin's John input. Any change that is not made directly from your home computer using the Family Tree software will be lost. Interestingly, this only punishes long-standing, premium paying customers with a big tree, whilst new customers with small trees maintain all features. Figure out the marketing sense of that!
So if you have only a small tree, I highly recommend MyHeritage, but if you pay a premium for their Premium software, make sure you don't grow your tree too big, because the most important features will disappear. Also be warned that you are with an organisation that may make spontaneous decisions that only suits them. They don't treat you as a family member, but a dummy they can milk for money. You will not asked anything, except to upgrade or to buy additional services. And yes, there is no notice that your annual subscription is due, they simply charge you.
Good support from customer service. Now just waiting for the email she said she would send me on how to do the gen com 5 to send some family info to my cousin's daughter.
I had a question about the app and subscription services. I was helped by a very friendly young man called Itai. He answered all my questions, found help from a colleague when he needed to and was generally very accommodating. This is not the first time I have used the support number and will certainly make use of their service in future.
Truly you get what you pay for - nothing, in this case: their software is clunky, idiosyncratic, and extremely slow, not just for uploading, but even clicking between entries. It does not necessarily "synchronize" nor update or back up in real time - meaning that if your site crashes, you won't have an updated back up. Their genealogical databases are not synchronized with your site in real time either - maybe once a week, at best. Worst, by far, their "customer service" is virtually non existent, and appears to be limited to one person working according to an Israeli time zone. Use another program if you can.
Dear John,
Thank you for your review here on SiteJabber.
If you wish to see the hours available for telephone support than you will need to visit our Help center and in the available space simply type "i want to contact a representative". You will then be presented with a list of telephone numbers and the available hours for that particular country.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.
This site was useless and confusing. They seem to be American based as I only found one canadian deceased with a similar name to my dad. What a joke! Total scam!
Dear Megan,
Thank you for your review here on SiteJabber.
SuperSearch includes more than 6 billion genealogy records such as birth, marriage, death, burial, census, military, immigration, yearbooks and other types of records, plus scans of the original documents.
It also includes MyHeritage family trees, photos and members that are public – altogether more than one billion exclusive records from all over the world that in most cases can only be found on MyHeritage.
SuperSearch provides worldwide coverage with content relevant to all countries.
We are rapidly expanding the data sets and plan to grow SuperSearch over time to become the largest international collection of historical documents available online. Around 200 million additional records added on average every month!
It may be that you need to filter your search criteria and you can do this by using the map of the world which then allow you to geographically search for records.
Trusting this has proven useful.
Kind Regards,
Dean,
MyHeritage Team.
The customer service I received was top notch. My DNA sample was sent back many months ago and I hadn't heard a response. I contacted customer service and Yigal initially told me it may be difficult to locate because I didn't have the tracking information any longer. I thought that is as far as it would go but received an another email from Yigal a few days later and my sample had been located. I appreciated the issue wasn't dropped and was pleased that I got a complete answer.
I was VERY pleased with the help I received when trying to activate a kit. Maya was so patient and helpful!
I was a little disappointed that the response for assistance took 15 days (even for a premium member!
The problem was resolved quickly with the update you suggested, but the long time-lag is not what I would expect. I have had other situations where things were solved in as little as 4 days, but 15 days is a problem.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frank,
Thank you for your review here on SiteJabber.
We have recently found out that very frequent tree sync operations between Family Tree Builder and MyHeritage, for very large trees, can cause performance degradation issues for many users on MyHeritage, due to database load.
To improve the experience of using the MyHeritage service by all users, we have set a sync policy that limits the frequency of tree syncing based on the tree size.
You are however still able to edit your family tree online from any computer or laptop or smartphone whilst on the move so long as you log in to your online family site.
Trusting this has proven useful to you.
Kind Regards,
Dean,
MyHeritage Team.