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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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It´s very interesting to get to know a little more about your background, which the DNA test provided, but I had expected more details. If you want to know more you have to pay more, and it will be quite expensive in the end.
I have been a member of MyHeritage for almost a year and have never had to call for help until today. Each time I loggen in it showed my photo and information but said I was not a member. I did wait on line for a very long time till it was my turn. The support technician asked me my problem and had it fixed in a couple of minutes. He stayed on line while I logged out and back in again to make sure everything was ok. It was. Thank you!
I had to call back three times about the same issue and it still isn't resolved. They said they would get back to me and it's been two days! I haven't heard anything!
I did my DNA and was shock by the results, I may agree with 60 % of it but what struck me the most was the British/Irish descendant ( about 23 %)... the reason I question this part is because I moved to the UK 6 years ago and never had any links with this country as I was born in South America, I have been trying to get an answer from My Heritage but up to now I have no answer... I have sent my kit from the UK so I was wondering if this has something to do with it. Can someone help please, thanks
Hi Edgard,
It is understandable to be curious about your DNA results when 23% of your ethnicity report shows you British/Irish and you were born in South America.
It is because of this very question, we offer research tools such as DNA matching, Ancestral surnames and family tree research to help you understand your family story.
Sending your DNA vile from the UK has very little influence on your results in regards to your question. When our lab receives a DNA sample (i. E. the two vials with the swabs) our lab technicians do not review your Myheritage tree, name, address or location where you are sending your vile from.
Our lab will only scan the DNA kit's code in order to link the raw DNA results to your Myheritage profile so you get the results.
I'd like to give you more information on how to use all of our research tools available to you and how they are integrated with DNA research.
Please e-mail me at [email protected].
Happy to Help
Rafael
Myheritage
I had issues from "Review Matches" and learned so much by listening to the technician. I'm probably like most people not reading instructions prior to doing?
Such a great way to learn for me is to talk instead of reading as I'm impatient and want to get right to it. Thank you for so much help.
My only frustration was trying to get thru to get help. The 3 hour difference is sometimes very inconvenient. However, once I got to tech support I had all the help I needed. The call ended being a 3-way call because my husband also came on the line. Our help made everything smooth and effortless. Thank you, thank you, Thank you, Judy and Jerry May
MyHeritage Family Tree Builder is a program for discovering your family tree and your family roots. I have used this program for several years and invested a lot of time in what has now become a hobby. Substantial quantities of documents, photographs and other information are accumulated over the years so there is a tendency to panic when it all disappears. This happened to me last week. Thank heaven for MyHeritage Support. The problem was overcome and I was left feeling very greatful.
Melissa was very helpful, friendly and competent in dealing with my question. She explained why I hadn't been able to access my DNA report and that I would be getting it soon.
I've been on this site since December 15,2017 and I've found some information about my family. Since I've upgraded it to premium it's been off the charts. I know some things may not add up right but it's because some don't have the correct information. Also some people may not know that they may have a family book published out there somewhere. I know because I found mine but before I bought it I checked it out at the library. Most libraries will request it from that other library even if it's in another state. Happy family hunting.
I had not notised how to activate another persons DNA-kit. But you helped me to make the correction direct. Thank you!
I have called Tech Spt several times as I learned how to navigate and use My Heritage. Every time the support personnel have been fully informed and extremely helpful. As a result, I have been able to reliably expand my tree well back into the 1700s. Good product in spite of a couple of the reviews below. My Heritage is just like any other s/w, if you do not learn how to use it, it will not work well.
My Heritage ist eine weltweites Band aus der Gegenwart in die familiäre Vergangenheit und zeigt eindrucksvoll, dass wir alle, ohne es bisher gewusst zu haben, irgendwie mit einander verbunden sind. Das sollten wir bedenken und friedlicher miteinander umgehen.
Ich konnte meine DNA-Tests nicht sehen, aber bei der Hotline wurde mir schnell und sehr freundlich geholfen. Die Dame hat mich durch die Homepage geführt und der Fehler war schnell gefunden. Bisher läuft alles super.
It can happen that an update of a program crashes. This was the case some months ago with my personal computer. The consequences was that I was not able to load my Family Tree Builder program. By given the Support Team the best background information I could find, they could present me a solution how to overcome the problem in a very short time. Following the steps and than testing it, the result was great it worked perfect and it still does up to now, no problems. The company has top engineers at her disposal. They helped me perfect.
Do not use this website to look at your history, seek alternatives.
There is a lack of consistency with their materials they charge you after cancelling your "free trial" and support for this website is extremely lacklustre. Beware if you have any issues with this site they will not assist
Dear Gerald,
I'm sorry to hear that you have had a bad experience researching your family at Myheritage.
We at times experience a high volume of questions from our millions of users worldwide, therefore there may be wait times for help. I apologize for the the wait.
For your information, we inform everyone of the charge in in your comment after your 14 day trial on the automatic e-mail that is sent out after you enroll in the free trial.
Also, one may cancel a free trial at any time during the free trial period from the My Purchases page and incur no charge.
It is also important to know that as well that our terms and conditions clearly read that "If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription".
Therefore, please e-mail me at [email protected] so I may help you more with refunding your trial subscription charge by all means.
Looking forward to your reply
My best to you
Rafael
Myheritage
We've yet to turn in the test for our results, but so far the customer service has been excellent. Thanks to MyHeritage for helping us out!
My experience with MyHeritage was exceptional. The results were emailed within the indicated timeframe, and the results were clearly, and interestingly presented.
I was surprised, despite a somewhat vague family oral tradition, to discover
That I had some Ashkenazi Jewish ancestry. When I called in to inquire about this
Connection Maya, a MyHeritage geneticist, was very helpful, and friendly. This experience has led me to want to do additional DNA testing to further refine matches. I would like to see if there are any connections between the Ashkenazi and Eastern European ancestry. Overall great experience.
I had a question about GENI and Marcus was very helpful in resolving my problem. I read some of the negative reviews and am surprised at the remarks. I have found MyHeritage very accurate.
For the person with the Hungarian DNA problem you need to better understand how DNA is passed down. My daughter's DNA, not MyHeritage, shows only 1% native American and we have a proven line to a native American heritage.
Bob Jones
Saw an ad on facebook for this site, and started the application process. It asked for a phone number to call to confirm membership, and as I did not have service at my house, I did not use complete the application. So imagine my suprise when I found i was charged full a year's worth of service. And no refund when I told them I never finished filling out the application. I was pretty much told well sucks to be you. 100% Scam don't waste your time. This company is utter shut. I am so annoyed to have been scammed out of money for a site I have never used.
Dear Elizabeth,
I am shocked to read about your experience with myheritage in purchasing a membership.
I can assure you that we never aim to scam anyone and your feedback is very important to us.
In completing a purchase we need one to fill out the credit card details but just for contact reasons, one is prompted to confirm their telephone number.
But confirming a telephone number doesn't necessarily confirm the purchase, it only confirms a user's contact information.
Confirming a purchase is actually done when receiving an automatic e-mail sent to your e-mail address once you finish filling out your credit card details for the subscription.
It is also important to know that as well that our terms and conditions clearly read that "If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription"
Therefore, please e-mail me at [email protected] so I may see about refunding your order by all means.
Looking forward to your reply
My best to you
Rafael
Myheritage
I wish I had read the reviews before sending my DNA sample to MyHeritage. I just received my results and they could not be more far off or more cursory. Three blobs on a map with percentages, but no explanation or detail whatsoever. I have 250 years of documented Hungarian ancestry, with many close relatives still living there. My results? 0% Hungarian, 0% East European. 100% bogus!
Dear Eszter,
I am so sorry to hear about your poor DNA kit purchase experience so far with MyHeritage.
Your feedback is important to us as we are continuously working on our algorithms and after the initial launch of the Ethnicity Estimate Beta, we have documented all feedback from our users to improve and refine our current model.
We are still in the process of data analysis and we are still receiving and analyzing DNA samples for the MyHeritage Founder Population project. Once we will have analyzed most of the DNA samples for the different ethnicities, we will gradually add many more supported ethnicities in the MyHeritage Ethnicity Estimate. So, in other words, as the nature of DNA research grows, so will more precise ethnicity results widen in our new model for all of the various DNA strands found all over the world.
You will be assured to know that our research tools such as Smart matching and Instant Discoveries are now integrated with ones DNA results and have already been proven to be a very dynamic tool to research family history. This includes “ancestral surname” research and “DNA matching”.
I would like to ensure that your raw DNA is re-processed when our new updated model is ready in the very near future, so that your Ethnicity Estimate will be more refined. In doing so, I’m going to need to locate your account and forward this to our DNA department for special diligent reassessment.
Therefore, please e-mail me at [email protected] so I request this for your DNA results as soon as possible.
Looking Forward
Rafael
Myheritage
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Dear Britt,
I am sorry to learn about your struggle in contacting our support team and I sympothize with what you have gone through so far. We are interested for you to be happy with your purchase and research.
I would like to take over your ticket opened with us and ensure you recieve the help you need.
Please e-mail me at [email protected]
I will make this issue my first priority and ensure that your issue is resolved as soon as possible.
My best to you
Rafael