MyHeritageReviews 6,487

This site is CROOKED. I accidentally missed the 14 day trial sign-up and the charged me with out notice. I called to cancel and they offered me "not in their policy" of course a 50% refund. Criminal. Also they don't or won't give out employee last names. So sketchy. SO NOT USE. IT IS A SCAM.

I recently left my negative review about this company (below), and you can see how quickly they responded. I'm still waiting for a call, email, etc. Smoke and mirrors, my friends, smoke and mirrors. Any other reputable company might charge you for one month, but NEVER $119 for a year's membership... unless, of, course, that's the only way you can stay in business.

I have been trying to reach MyHeritage for a month now. Every time I call I receive a message stating they are "unavailable right now" even though it is well within their working hours as posted on their site. So then I tried contacting them through email. After searching the site in every manner conceivable I finally posted a note in the forum area. Now to me, a forum is a give and take of users' comments. Apparently to MyHeritage, that is how you are suppose to contact them if you can't reach them via phone. Since the company is based in Israel, I will give the benefit of the doubt on the "forum" experience and chalked it up as a difference in local vernacular. Today, after waiting on the phone line (from caller 23 when I dialed in) for nearly 45 minutes, I reached someone in the accounting office. Although he was very nice about it, he informed me that he couldn't help and I would have to reach technical support and he gave me a supposed direct number. I called the direct number only to receive a recording that said they were now unavailable because it was their lunch hour. I waited another hour and called back again. This time I was caller 27 and was on hold for an hour. The tech that I spoke to was nice though very abrupt and I did resolve the problem I was having, but I can honestly state that I will not pay another subscription to this company as long as they continue to act like this is a part-time Mom and Pop business. That is not the level of professionalism I wish to deal with.

After actively using MyHeritage on a Microsoft platform, I recently purchased an iMac and downloaded the Family Tree Builder. I unfortunately encountered problems loading my existing project to the FTB and so contacted Melissa at the MyHeritage customer support site.
Melissa worked with me to resolve the problem and was patient, professional and a pleasure to deal with. At one point the telephone line got cut off and just when I despaired that I would have to begin the whole process again with a new agent - Melissa called me right back and we carried on where we left off!
With Melissa's expert guidance, we managed to overcome the technical issue and I have now successfully migrated FTB to iMac.
I cannot recommend the MyHeritage support highly enough - well done guys; you were a pleasure to deal with and of course; thank you for helping!

I found "MyHeritage" to be of extreme importance for families who are intrested to build a 'family tree' or to look for lost relatives.
Personally, during my search in the site, I found information which I was never aware of, concerning my late father.
MyHeritage has a lot to offer, and their support is very professonal. I needed some help and it has been a real pleasure talking with Maya, their support representative, who was very patient, polite and helpfull.

"ALON"... Thanks for taking my call..." You were very helpful "..."Will give you a 5 STAR RATE FOR YOUR EFFORT " I did receive my DNA results a couple weeks ago... And will give you a call when I receive my spouse's initial results, so we can go forward with the process tracing just where both of our Families originally came from... We do have quiet a bit of confirmed information already... Just need a little more detail as to the Country of Origin... Thank You very much.