MyHeritageReviews 6,487

Despite hearing negative comments as to problems arising when using this site, I decided to try it myself. I was impressed by the new data offered, and contacts made. Now use the site confidently as I DO Have control over data presented - need only download what I find accurate. Ran into a couple of 'road blocks' when trying to correct data (seemed to be software issues). I was becoming VERY frustrated by my inability to maintain corrections made. Contacted the help line. The response was prompt, and 'user friendly'. Staff definitely worked with me to overcome the issues. It had taken us several attempts - but at last I think we have overcome all problems. I could not have eliminated the problems without support staff guidance. Thanks again.

We sent our DNA test kits in one week ago, by US Mail, from Dallas to Houston, about 250 miles. As of today, they have not logged our samples into their system, so I have no way of knowing whether or not they received our samples. I used the envelope provided in the test kit, so the samples were sent first class mail. I should have used priority mail, so I would have a tracking number and proof they received the samples. The customer service rep. Was no help. She said I would have to wait, possibly up to 3 weeks before my samples are logged into the system. Then another 3-4 weeks to get results.

I had paid my premium charge but website did not accept that I was a member, my tree was still there but I could not add anything. I tried to contact them by phone but the automated message kept asking me to press the pound key. I do not have a pound key but pressing everything I got through. They knew this was a problem they 'call it something different in every country' It is the hash key! After that they were very helpful and resolved the problem, staying on the line until I checked it.

Took money - $159.20 USD out of my account without authorisation. This is the second time they've taken money from my account.
Initially I took out a premium plus subscription for 12 months. After that period I did not intend on extending as I was very busy. They did not inform me that auto-renew was default. I thought this was cunning of them, nonetheless, I continued on for another 12 months. I learned how to go into settings and turn auto-renew OFF.
I received an email today saying your subscription has EXPIRED, and you can extend at any time to regain full access to your account. Several hours after this another email saying "Renewal Notice - we've extended your data subscription for 1 year. You were charged $159.20 (US).
I've emailed them requesting that they refund my money, I've also contacted my bank. I will be cancelling my credit card. Stay tuned as I will update you on MyHeritage's response (if any).

I had a problem that came from my own stupidity. It took a couple of work arounds to get to e-mail help, but when Judit dealt with my complaint, everything went swimminingly well. I think My Heritage support did a good job for me.
I'm probably what you'd call a genealogy power user, and My Heritage does not give me as much as Ancestry used to, but I'm happy to go with it for a while because has impressive international collections it has, and through the new Legacy Family Tree deal, I got a good price.
I'm with Family Tree DNA which is very comprehensive, but I appreciate the MyHeritage capability of uploading results.
Will I auto renewal? No, but a year's worth is OK.

I emailed Heritage several times about printing out results. It is not my printer. I hit print and pages come out blank. I ask about DNA results no response back. My Mother is 100% Italian and my Father is Irish-Scottish- Welsh. DNA states I have almost 25 % greek. I ask my Mom and other relatives they said we have no Greek in our background. I had cousins who are my blood relatives on the Italian side come back with 46 % Italian no Greek, I feel this is an error. I guess I will have to have the DNA test done again with another site.

This was a first time for my husband and me and we were confused by the results, since they contradicted our assumptions. At first it was hard to get through to them, but eventually they had an expert phone us at a prearranged convenient time. He did an excellent job of explaining their model and our results. The beauty of this process is learning about that deep background, beyond the grandparent stories. What seemed contradictory now makes perfect sense. You must keep an open mind! We totally recommend MyHeritage.

Had a problem with the login credentials to my own family tree on MH getting confused with my login to a friend's site. It happened when I was forced to change my own e mail address, and the order of my subsequent actions caused the problem. Samuel was fantastic. I felt understood, cared about, and he was able to tell me (not a well-accomplished internet user) how to go about fixing the problem. I needed action on the part of MH to fix the problem completely and Samuel stayed on top of things and helped me through that as well. Have had excellent experiences with other customer service people at MH, including Marianne, who was outstanding as well and went far beyond my expectations. Nothing but praise for this company!