On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good Website. I am German and Irish and it is great for Europeans.
The DNA Test is not expensive.
Very recommendable Thank you
I recently subscribed to MyHeriatge and downloaded their Family Tree Builder program. I had some issues trying to download and upload fliles and well as syncing them. Tech
A Alon was very helpful. She was very knowledgeable about the programs and was a great help in getting me up and running with my new program. Thank you Alon for your help.
Unottima collaborazione, il rapporto con my Heritage è sempre perfetto. Sono sicuro che troveranno il modo per conservare i nostri dati in maniera stabile e Per Sempre
I have been using Myheritage for over 2 years now. And have to say that it is the most exciting and informative site ever. I have discovered so many family lines and names using their amazing search options. I love this site and am very happy with the service. Always very helpful and always answering speedily to any query there is.
The man was so very sweet. He was so considerate and came back on the line a few times while he was checking out my problem. He wanted me to know they were working on it and had not forgotten me. BTW loved the accent.
Again, the techs were so helpful in solving my project problem. I had tried to solve a sync problem. In a short period of time tha problem was taken care of by the tech Nadja.
She was very good at explaining the situation and very welcoming.
It should be for free and make money through ads and MyHeritage Premium should be ad-free. Also, why cant there be DNA tests for under 18s
Thanks to Alon he was very helpful with a lot of patience, to solve software problems,
And guided me how to search effectively...
Chana Rose
She helped me with several questions and was very polite and knowledgeable. I will call if I have any more questions.
My account details were quickly sorted by Lisa.
It is a website with great tools to manage my family tree.
James was great, he walked me through the process. We were able to clean up my family tree in no time. Very happy with My Heritage
My DNA results went astray, my own fault I recorded my email address incorrectly.
One phone call is all it took find the problem and rectify it. Thank you Joy.
I had problems accessing the website. A charmig lady talked me through the site and all is now well As I am slightly deaf I had to ask her often to repeat her instructions. She was very patient with me and told me not to worry. I could not have had better service Thank you
I admit to being a little 'slow' in thinking but the Help desk person was pleasant informative and patient.
Many thanks for the free replacement of my DNZ kit. It apparently was delivered to our front door by courier when we were in Sydney and then 'disappeared'. I went online and staff were great, didn't hesitate to send a replacement free of charge.
Have been enjoying MyHeritage for close to a year now.
Had a couple of problems with 'smart' and 'record' matches not functioning properly on my site. Called support, got through quickly and spoke with a very nice TaliaG who assured me she would look into the matter. A short while later I received and email outlining the issue and making me aware that it had been fixed. Logged in and, voila, things worked as they should.
Very pleased with the site overall and my experience with support was nothing but positive.
I ordered one test for me, and one for my man. After some time, we got messege from My Herritage, that my DNA, Said that I was a man, and my man has DNA for a Woman, so offcoutse, we must haved mixed the test, not so hard to understand, and I called the nummer for Sweden for a couple of days, and a Voice in the phone Said, that no one could take my call right now in Sweden, but If I could wait a while, I could be taking to someone that speak english. So I did, after a fre days, and the call was sent, to a Woman in USA, and she helpt me, but it took a while, and are not supet easy for me comming from Sweden, to explain evrything in bad english and also say your email adress in english and also know what the Word for@ is in english? I didnt know But the lady in USA was very nice, so To her, but not so good grades for My Herritage. It is bad service! You need to have a better service for your customers
The gentleman I spoke to was friendly, yet professional. He verified my ID which I appreciated. I did not see my DNA kit on my family web site. He walked me through the steps needed to see it and was very patient with me. I less than 5 minutes my problem was solved. I would recommend My Heritage without any reservation.
I transferred my DNA data from two companies for free to My Heritage,
And I have written three times with questions concerning the DNA ethnicities, and Peter has responded each time quickly with a very satisfactory response. The service and quality at Heritage is excellent!
I purchased the DNA kits for my wife and I. They were a fair value. However, searching their database was NOT productive at all and showed zero results for my father despite having specific, accurate search parameters. Using the same parameters on several free sites produced results I could verify as accurate. My little test focused mainly on census records. My father was a well known local business person and, briefly, elected to a public office. That should have resulted in public records as well as news articles.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nikita,
I'm sorry to read your low star review.
Our terms and conditions read that DNA Services are intended for adults only. We rely on parents or guardians 18 years of age or older to determine if the DNA Services are appropriate for use by individuals under the age of 18. When a minor uses the DNA Services, the parent or guardian of that minor will be held responsible for the minor’s actions and are deemed to have consented to the use of the minor’s information by us.
With regards to memberships, MyHeritage offers an assembly of free and paid subscriptions that will fit your research and budget. This includes a free basic membership and a free downloadable Family Tree Builder program.
That being said, some features require a paid membership to ensure the development and upkeep of our research tools. Some of our members prefer to only pay for some features as they don't really use the entire array of tools we offer. This is why we offer separate subscriptions along with a full complete one.
If you have any questions, please feel free to e-mail me personally at [email protected].
I'd be always happy to help.
Sincerely
Rafael
MyHeritage