MyHeritageReviews 6,487

I was very satisfied with my conversation with your customer service representative. I very pleased that the representative had such patience with me because I did not want to do the wrong thing and he stayed on the line until I was in the system and got all the information I needed to continue my family reseach... KUDOS!

I called regarding registration of my DNA kit. The person that spoke to was exstremely kind and helpful. Thank you very much!

Very good customer service. Erin explained very well the origins of my heritage. I would like to see the DNA process be more precise with the origins.

He was patient and kind and very helpful. He understood my questions and showed me how to navigate. I was working from my iPad and he went so far as to use an Apple device to be exactly on the same site as I. I deeply appreciated his kindness and help. I learned more about working with tge website than I ever have before. Thank you.

I had a problem between my DNA kit and my wife's DNA kit. I called support and it was solved in a matter of a couple of minutes. He spoke clearly and I could understand him.

I received help when i was not able to add relatives to my ancestors family. There were cousin marriages and it was only showing my direct line ancestors in the tree. I had several of my cousins take DNA tests. The only way to show how my cousins are related is to add the siblings of my ancestors in the tree.

I want to thank MayaN for her assistance in helping to activate my Mothers DNA kit that I sent in. It is very important to my family because my mother has passed away. We look forward to getting the results. Thanks again MayaN.

On Monday the 19th of this month, I conversed with Megan S about the cost, size and what needed to be done in order to get a chart of my generations printed. She said she would give the information to someone else and I would receive an email pertaining to this information. I HAVE NOT HEARD FROM ANYONE YET!
Sincerely Gene Alexander

I really want tFo thank David. He was attentive and concerned regarding my issues in activating my account. He would be an asset to any company.

I am very pleased with customer service at My Heritage. I have had very helpful and useful information. Each person I have spoken to has really taken the time to listen to me. They don't seem to be in a hurry to get me off the phone and they listen to my concerns. Anything that I need that will help me with my research is at my phone tips.

A regular Ponzi scheme here. Step one take your money, step 2: sign in, now asking for password which has not been registered earlier, step 3 go to support, step 4 upgrade to get support. When will the scheme end? I can't seem to end this so I will cancel the service by halting the CC payment. Hope that will end the service and the run around.- seems

Alle Probleme konnten Dank des sehr kompetenten und freundlichen Mitarbeiters gelöst werden! Super! Vielen Dank!

I wrote to them regarding the ticket number ************** o which they took 1 month to not reply nor show interest on my query.

I called after 1 month I opened my ticket and finally got my queries answered whitin a minute. They could have replied to it in one line but they ignored the support ticket

Avoid this company´s help center if you want to use their DNA service, is the worst thing you can do.

The best customer service bar none! Always prompt, courteous, and solve my very few problems. I have been with MyHeritage.com from the start, and they are all great!

Very kind support. Had not good feedback from the facebook webpage.
I contacted facebook because i couldnt find the support email which at the end i found and provided me with the reply i was expecting

It was hard to get through as I couldnt access my account number but once I finally made it through the woman who assisted me was amazing!

I had just renewed my subscription but it kept showing, 'not a member'. Pauline helped me sort it out and everything is now going great. I spoke with someone who cared.

I have used My Heritage for a couple of years I find it has most information. It still seems to comes up a little weak in Newfoundland records but they may not exist. I have tried others but My Heritage has the best searching flexability.

I inadvertently signed up to the wrong Family Site. Nadja was very pleasant and helpful and resolved the issue within 3 minutes. Great introduction to MyHeritage.