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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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As my Review Title the service was fabulous, friendly and helpful. Thank you My Heritage. The only problem was having to submit so many characters when what was needed to be said had been.
Shoham was outstanding! She solved all my problems, and gave me much useful information.
Thanks so very much!
I had just signed up for MyHeritage and was enjoying using various features searching for ancestors from Ireland. It was late at night so I signed off, but then I decided to check one more thing and when I tried to sign on I had a problem. It was after midnight here in Arizona when I checked for support and to my surprise I see 24/7 phone support. Called the 800# and spoke with a delightful lady in Ireland who solved my problem.
THANK YOU
Lisa was very patient and helpful. Resolved the situation promptly while explaining the process clearly.
It took quite a bit to get to the right guy, but I did. Patrick was so good I would like to drink ale with him. I would do five stars, but it took effort to get through. I am happy overall.
I just tried calling the Help Center... multiple times. All that I got was an automatic "press this for that." There is no way to get hold of anyone to speak with. I am so sorry that, besides buying a DNA Kit, I actually signed up as a member and paid over $100 for that service. It never occurred to me that I would here "you did not enter the correct choice. We are disconnecting you now"... or something along those lines. My question was a very simple one. I am extremely disappointed and I am going to cancel my subscription to the site.
Thanks for your support. Is been very helpful.
The problem is that your system interprets that we are all anglosaxons! I wrote carefully María Teresa in surname and GOÑI ALLENDE in name, but automatically GOÑI was moved to the field surname leaving ALLENDE (the last word written) as the only name. I could arrange it manually and it stayed correctly. Sorry that Spaniards (and Portuguese) have a different system. By the way, better for genealogical research!
This is the second time i have tried to activate my brother inlaws DNA. The first guy had me doing all kinds of things on my computer which wound up doing nothing. He said i would be contacted by e-mail that came in but again nothing. Today Patrick helped me & tried to activate it & found it wasn't my computer problem. He was extremely helpful & said he would send it along to the lab & they would contact me in 2 days. He was so nice & i believe him so i think everything will be ok & the nightmare will be over.
As an African American female with so many unanswered questions about my heritage and where my ancestors are from, I find this experience enlightening and empowering. This company gives me a level of confidence, and, quite honestly, joy in seeing the colorful tapestry that makes me possible.
Any questions I've had have been responded to with professionalism. I highly recommend it!
I had a issue with my DNA kit which I found out went sending back the incorrect postage was put on the package so it is now lost with the royal mail. I phoned to ask how long the DNA sample would last and explained my situation and with no questions asked she offered to send me a new one out even though it was not My Heritage's issue or fault. I would just like to say thank you so much for the best customer service I have ever received.
Brilliant efficient online service and call centre, I highly recommend this website to anyone serious about a family tree.
All the dutch speaking helpers were occupied so I talked to an english person who helped me very good and quick!
Aktualisierung meiner Heritage Online- und Family Tree Site.
Ich hatte einige Probleme mit meinem Account und meinem Stammbaum. Der Herr, der mir heute geholfen hat, war sehr sachkundig, geduldig und hilfsbereit. Er führte mich durch die Prozedur, um meine Probleme zu lösen.
I had a problem with my family tree that I could not work out what was happening. When I called the support team I talked to a young Lady called Shoham She was very helpful and polite and In no time she had rectified the problems and did a great job.
Thank you Shoham.
Kind Regards
Tony
Llame por que tenia varias dudas entre ellas como separar diferentes ramas del arbol genealogico para editar el trabajo y entregarselo a unos familiares determinados, todo solucionado, un diez en servicio y atencion, gracias Joy
I called regarding my Dnp not being received. She explained it so well and how the whole process worked. She was so helpful. Can't wait to get the results
Except for the initial, and rather tedious, process of punching the right number to get to the right person, the 'right person' was indeed courteous and very helpful. (I had to call three times as I would inadvertently misunderstand the options, push the improper number and get led out of the system.) Overall, tho, the person that DID answer the phone answered my question!
We'd upgraded, we'd looked at the help screen, we'd searched the blogs and we still didn't understand what we were doing wrong. One phone call and it was all sorted!. Thankyou
Being rather green at this genealogy world, I somehow thought I had lost my ungraded membership. It was a simple fix but one I could not have not have figured out on my own. MarkOC was very helpful and pleasant. Problem fixed in seconds! Thank you Mark!
Dona M
Not at this time, all my questions were answered thank you. I had a very lovely chat with your rep in Ireland who was super, with attention and knowledge and mostly patience. Please package this department and sell it to all other customer service departments in the world.One problem is you might have people call just to talk to the lovely people you employ. Ron Able
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Dear Clemente,
I regret to read about your negative experience in trying to contact us via help center.
I totally understand how bothersome it may be to wait for an answer and I sympathize with your efforts so far.
I'd like to learn more about the issue you report with your subscription and assist you personally with high priority.
Please e-mail me directly at [email protected] so I may verify your registered account and assist you as soon as possible.
I'll be looking for your E-mail.
Sincerely
Rafael
MyHeritage