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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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Very courteous, patient, polite and informative. My fears have been put to rest. Will definitely use the support line again.
The representative was friendly and was able to answer my questions and resolve my issue. The only negative was the wait time while on hold however they do give you an option to leave a message for a follow up call. I would also suggest that clearer information is provided for those ordering multiple kits and for the recipients of those kits. All recipients are directed to open a new site and create a new tree when they should be provided instructions on how to connect with the original purchaser should a tree already be in process.
Customer Service Representative was charming, professional, polite, answered all of my questions /concerns, and quickly resolved the issue. I am very satisfied with the company's follow-up support and will recommend using MyHeritage DNA to my family and friends.
I am quite pleased with the help I received... I had an unusual situation that needed some guidance. I was happy that the agent was available with no wait time, and she completely understood the situation (my grandmother was married three times and had a different child with each marriage - so I needed three different connections rather than one connection from the husband who was my grandfather...) it could have confused anyone, but the person I spoke with got it all figured out. Thanks!
Time, is past, now and in the future, i want to know, what the past tells me about the future.
In it here and now.
My Heritage gifs me the knowlege,
To learn, where we come from,
And gifs me a option to picture it.
For the next gereration. Thanks for that!
I habe waited the required four weeks for results on my husband when mine came over two weeks ago. Worse theres been no response from the company. Based on this being my third review Ill have no choice but to review it lower and lower until someone from the company contacts me. Should have used 23 and me. In fact we should probably order two kits from them for quality control - most of my friends used 23 and me with zero issues and very easy communication and response from the company
I am so very pleased with my interaction today. Not only was ny question answered but she went above and beyond any expectations. The website and it's costumer service is amazing.
I contacted MyHeritage with a problem in deleting old family trees on my web site. I was very pleased with the reaction time and the professional manner in which my problem was dealt with.
Great service, very amiable CSR understood my problem and solved it. Replaced lost DNA kit that was lost in the mail.
Hope to find out if problem was solved soon. I did make the mistake of putting my married name instead of maiden name. This happened in the beginning of my search. I gave up. Now I really want to get the DNA results. Thank you.
I made an initial error in entering my email address into my account. I then could not log on. The MyHeritage support service and many other departments requires the account number to contact them. While this is clearly a problem for a new user with no account number I did manage to call the sales group and within minutes my issue was resolved and Nicole was extremely helpful in getting my account information corrected and assisting me in getting logged on. Thanks for a job well done!
What a good experience! They helped me through my troubles with MyHeritage DNA Kit! Dont hesitate to use it!
I tried to call about an invoice, but as no membership number was mentioned om the invoice I had received, I had to log in and find it on the website. I wasn't succesfull in this. But before I knew My Heritage called me, and helped me with my questions and everything. Kindly, nicely and quicky. Very smooth.
Used the site last year and need to subscribe for the level of information I was after. Got loads of relevant and helpful information and shared information with someone I got in contact with. No time for this hobby this year and had forgotten until a subscription was taken. - Then I emailed to cancel, on a Saturday, Money was refunded within an hour- excellent!
As a new subscriber to MyHeritage, I needed help installing the program (i. E. exporting my tree from Geni). I have only praise for Maya who was extremely nice, but who gave me only formal info, to which I could have had access anyway. After a period of adjustment, in which I managed to understand by myself how it works (or doesn't) I gave up and asked for a refund which with the help of the same wonderful Maya, I received immediately. A pity such a nice person is representing such a bad enterprise. The problems I encountered were the following: 1. The very large family tree I have on Geni could not be exported in full. (even my husband, in-laws and their branch of the tree were missing. 2. I thought that at some point someone would suggest a possible match and by confirming that it is the same person, they would be automatically added to the tree. 3. Indeed, I got several mails saying "good news! We found matches' To my amusement the matches were found by MyHeritage IN MY TREE IN GENI! 4. BUT - in order to add them, I was prompted to UPGRADE my subscription, in other words to pay more money for something I myself have created! So, that prompted me to give the thing up altogether. Which I did.
Hi Otilla,
I'm sorry to read your low star review and I regret to find that you feel like giving up your research.
I wouldn't give up and I do think that this kind of issue can be resolved.
If there is missing information on your tree, our match algorithms are designed to comb the web to find it by locating matching relevant information. Research tools such as these has assisted many in the Geneology research community to find new information and exciting discoveries.
In your case, it seems that our match algorithm has located your separate Geni account with that e-mail you received. We do give the option to ignore such matches and moreover their match source by simply clicking on the little x on the right side of the match.
With regards to your Ged export, Indeed, Geni and MyHeritage are two separate entities. Geni promotes the research of a "world family tree" and connects your research to it while MyHeritage focuses on individual Geneology research.
That said, when exporting a GED file from GENI, there may be limits to the GED export depending on your Geni membership and the amount of blood relatives. Note that MyHeritage doesn't have any of these type of restrictions with GED files and one may export any data you uploaded create even with the free MyHeritage basic account.
I recommend contacting Geni directly for assistance with exporting your husbands relatives as well.
Follow this URL to view their contact form:
https://help.geni.com/hc/en-us
Please feel free to contact me at [email protected] if you are having trouble contacting them.
Sincerely
Rafael
MyHeritage
With your help I managed to make the file and everything is fine.
Other times I tried calling and it was difficult.
I am very happy I got an immediate response to deleting my sister's email. I think I can trust My Heritage completely, I may not be able to pay for any of these services, therefore, if that is the case, I might discontinue with My Heritage, since it's not free. But for now, its interesting, the only part theyleave out is what your family tree did, like I want to know about centuries ago, if there were any nobility in Austria or Germany in the Leckner Family and whatever else they did in life, like moneylenders, landowners, farmers, aristocracy, lawyers, teachers, whatever.
Thankyou
Two days after my order to post, I noticed an error. MyHeritage was responsive and effective in fixing my problem. A great thank you for your understanding, which convinces me even more that I was right to adopt MyHeritage
Un grand merci pour votre compréhension, qui me conforte encore plus si besoin était, que j'ai eu raison d'adopter MyHeritage
Francis ganry
I was having problems signing in to an acct. I called and spoke to David N. He was very helpful he walked my through the steps to correct my issue and he was fun to talk to. Thank you David! (You must be your mothers favorite!)
Hi called today about an issue I was having with my MyHeritage account. A very informed and kind young woman was able to ease my concern. Someone smart hired that young lady!
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Dear Andrea,
I absolutely sympathize with your struggle in contacting our support center and I'm sorry for the lack of empathy you have experienced.
Unfortunately, DNA testing is a long process and some samples take longer to process than others for various reasons. Some samples may need further analysis while some are easily read.
In any case, I'd like to look into this issue as soon as possible.
In order to do so, I need to locate your kit and your registered MyHeritage account. Therefore, please e-mail me directly at [email protected] from your registered account.
I'll be looking for your e-mail with high priority.
Sincerely
Rafael
MyHeritage