MyHeritageReviews 6,486

The person was showing me my GEOCOM had indeed been transferred to MyHeritage account.

What I am still unhappy about is the results of my DNA analysis. From the research I have done I am at least 25% German 9as confirmed by grave sites and family history yet the DNA analysis. Some wrote and explained how the DNA is diluted over time. However, going back 5-6 generations there are no East Asian relative, but more 150 German relatives--this not understandable to me and I really question the Validity of you analysis. If 6% of my DNA is East Asian there must have been a significant amount of East Asian DNA. With your reasoning about dilution, which I can understand, there should be at least some German DNA or some evidence of |East Asian ancestry.

Found this on a list of "free" genealogy sites. Was alright starting off, until I reached the limit of Smart Find matches you can confirm. Then it asked me to pay. Since I was not interested in doing so (note how I said "I was looking for FREE genealogy sites"), I decided to delete my account. It asked me to put in my password; so I did. It said my password was incorrect. This is when I knew something was wrong. I had saved my password with Google Smart Lock as soon as I made it, but sometimes you can mix passwords up with Google Smart Lock so I assumed I did make a mistake. I pressed "forgot password", put in the email with which I registered my account, received a link to change my password, and did so; this time, however, I made sure the Google Smart Lock saved the right password and that I updated it correctly. Went to delete my password again. Same thing. Changed the password through the way where you have to input the current one and then a new one. Same bloody problem. It won't let me delete my account. It wants to keep my information. Called the number provided; the call ended while it was holding (twice!) and after I put in my ID. Tried to email them only to get "Sorry, we don't offer customer service to non-paying customers". Real nice. And funny, because a customer would only pay if they didn't have a problem with the site and didn't want to take their information off and delete their account. This problem still isn't fixed ya know. I'm gonna have to take it to the guys who fix my computer; they're nice so hopefully, they'll be able to help me out. Also, in the end, no matter WHAT you pay for a genealogy site, if you have to pay at all, go Ancestry.ca (honestly). I think I might just invest in that anyway.

I called about a question regarding adding a site member. Aaron was very helpful and answered my question. I love working with MY Heritage. It is so much easier than Ancestry or Family Search, bot of which I tried. This wasn't the first time I called with a question and every time I've received GREAT customer service. Several of my relatives are using My Heritage after being on other sites. We all like the Smart Matches format. I didn't have any trouble waiting for Aaron to answer today. My family all did their DNA through FTDNA and all have loaded into My Heritage and GEDmatch. Thank you very much, I really like My Heritage!

My name is MARTEN I was born in 1935 and am 83 years old, basically at the end of my life cycle. Recently I have come across My Heritage free trial on the computer. Went to work and had a growing Tree in my hand. It was fun and still is. So, I subscribed but paid with a cashier's cheque. Not advisable it takes over a month to get the system to process it. In no time was I at my free trial limit and could not go further a frustrating experience. I got in touch with my Heritage automatic support system and experienced the usual automatic corresponding pains especially as an oldtimer.
After several attempts to resolve the issue by email since I have no private phone; I got to Christine who took the bull by the horns and extended full membership for a month so I can enjoy the thrill of the Heritage Chase and the issue can be resolved in its evolutionary way. I highly recommend to anyone who is interested in ancestors and heritage to give MyHeritage.com a try. What do you have to lose, or to Gain?
We come into this world naked with nothing and we leave this world naked with nothing, but between the two events, we experience everything if we like it or not.
MARTEN REHDERS.

The My Heritage team were very helpful when I first called them in regard to the loss of all pictures on my family tree. This was a new problem for the team and still unsure why it happened but after a week they were able to recover all the pictures and restore them to their rightful place in my tree.
I am extremely grateful to the team for their hard work in resolving this problem. To replace the pictures myself would have almost been impossible as I don't know where many of them belong or who the people are without them being in place to begin with.
Again, many thanks to the My Heritage team.

I was disappointed in the form of the DNA results. Kits were Christmas gifts, and the results received were in a disappointing form to give the family. Also, I have several thousand names in our Family Tree, but I did not know there would be options for searching family from your site. Then I found there was no way to transfer any search to my program. When I called your site, the person suggested I go to raw data. She gave me the ftdna site. I asked her about the site, and she said she had never used it. It was totally useless. There were no keys to the large amount of information.