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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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An issue with pictures & MyHeritage Family Tree Builder has now been pending for 6 months without any resolution. A lot of work (testing e. T. c.) has been done from our side and results have promptly been mailed back to MyHeritage. Each time their response only came after prompting them by phone. This is not satisfactory as it keeps us from working with Family Tree Builder because of the risk of corrupting the data.
I signed up for the free trial April 8th. After reading that they charge the full annual fee at the end of the free trial, I quickly cancelled my free trial the next day. Then today when I checked my bank statement they had charged me $120! DO NOT USE MY HERITAGE. IT'S A SCAM!
Dear Jade,
I'm sorry to read your low star review and will do all I can to issue you a refund.
Issues such as these are very important to us. We actually give the option to cancel this online along with canceling by contacting support. In any case, If you have been charged than it seems that your cancelation didn't go through somehow and I would like to investigate why and how this happened to ensure issues like these don't occur in the future for any of our members.
Please note that you are absolutely guaranteed a refund because our terms and conditions that read that If you are not satisfied with your purchase you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
In order to assist you with this, I must first verify and locate your MyHeritage registered account. Therefore, please e-mail me directly at [email protected] so I may issue you a refund as soon as possible.
You already are my first priority and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
My phone is for texting only. I dont take calls and I very very rarely make calls. So I signed up to MyHeritage because a genealogical site mentioned them and I thought why not. I started to get smart matches or something like that. So I would confirm their info matched mine but would be directed to their buy a package site. Every time I tried to confirm someone I got redirected. I dont know if these people were confirmed or not and now I dont care!
Then I started to get calls! I looked up the number and it was from MyHeritage. I did an online chat with Sarah who told me that I didnt finish confirming my order. I told her I didnt order crap and then the chat abruptly ended. I guess she didnt like the word crap. I could have used worse but I didnt.
I gave my number for receiving text messages from other users NOT for marketing. I dont know anything about the site or if it is good or bad but I would give negative stars solely for them calling me just to make a buck or however much they charge.
Dear Jay D.
I'm sorry to read your low star review and to read about your negative experience.
MyHeritage offers many tools that offer assistance with genealogy research. One popular tool is the smart matching feature you describe. This feature will match information from your family tree with the billions of profiles available in our database. Many of our members do find value in such a feature and it does require a subscription. That said, it is ultimately your choice to purchase a subscription and you may very well research your family tree manually with the free membership you have. A free basic membership is recommended if you are just starting your research.
With regards to the phone call you received, I absolutely understand how frustrating it may be to be contacted out of the blue without expecting it. In contacting our members, our intention is to promote the best membership that fits your research needs and budget using the various tools we provide. Although many people do benefit from hearing about our latest promotions and different subscriptions, the most important thing for us is your overall satisfaction and research experience. Therefore, Upon your request, I can notate your account's membership with great importance to not receive any contact from us unless requested otherwise to prevent this from happening again.
Please feel free to e-mail me personally if you are interested in that or if you have any questions at [email protected] at your nearest convenience.
Sincerely
Rafael
MyHeritage
Every time I called, people knew their business and were very helpful. It was my second experience with My Heritage and I plan on going back as soon as possible.
Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for, but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.
Dear Trent,
I regret to find your complaint here and we are sorry for the misunderstanding.
Your case has already been forwarded to upper management and is being handled with very high priority. I see that a full overview of the issues you report along with a full refund has been written to you on the 22nd of April.
We again offer the most sincere apology for any confusion and frustration this may have caused.
Our record shows we have yet to receive a reply from you but if you indeed have any further questions, please feel free to reply to that e-mail by all means.
Sincerely
MyHeritage
Best they could do was a possible match with a 4th cousin. I also did an Ancestry.com DNA, and it hit all my cousins and a previously unknown daughter who had been adopted. She also got cousin hits from both sides, maternal and fraternal. Wasted 100 bucks.
Dear Zelda,
I regret to find your low star review and that you feel as if you have wasted your money.
Depending on if your cousin has uploaded their DNA to our website, we would or would not have the reference for it to match. Moreover, I'd like to clarify that the MyHeritage DNA test and the DNA test you took with a different company, are based on different algorithms and in DNA samples perhaps. Although the DNA samples are taken by the same person, there can be a very slight difference of chemical nature and processing of algorithms. Therefore both DNA tests might result in slightly different processing based on different DNA raw data provided by two separate tests. Although the difference is so small and can almost be neglected, it could have an impact on how the algorithms process the raw DNA data. This then results in minor differences in your DNA matches in some cases and even your ethnicity estimate.
Nonetheless, your overall satisfaction and research experience is very important to us. I would like to and answer any questions you may have or assist you with your research with MyHeritage.
Please feel free to e-mail my inbox at [email protected] at your nearest convenience, anytime.
I'd be happy to help with high priority.
Sincerely
Rafael
MyHeritage
After 10 banking days I still do not have my refund for Invoice *******. First email indicated I would receive refund in 5 - 7 business days. Not they change the time frame to 7 - 10 days. Continual poor service and lies.
Dear David,
I'm sorry to read your low star review and I'll do all I can to help find the credit promised to you.
Firstly, I must apologize for the misunderstanding. I would like to clarify that indeed we offer several different types of subscriptions depending on what area you are trying to research. For example, the difference between a data subscription that includes records and record matching and a Premium/PremiumPlus subscription that includes smart features such as Instant Discoveries and Smart Matching. Some of our members will purchase a complete subscription that offers all research tools but many of our users prefer to only pay for some features as they don't really use the entire array of tools we offer.
With regards to your refund request, I'd like to ensure you receive it as soon as possible but please keep in mind that in most cases a refund can take up to a few weeks to process depending on various factors. In any case, I'd like to ensure you receive your refund as soon as possible. In order to do so, I must locate your registered account.
Therefore, please e-mail me directly at [email protected] at your nearest convenience so I may investigate this as soon as possible.
Sincerely
Rafael
MyHeritage
I am an Ethiopian from the northern region (Amhara and Tigre). The DNA analysis shows that more than 50% of me is Ethiopian Jewish, around 23 percent Middle Eastern and 13 percent Somali.
I compared this with other Ethiopians and Eritreans and observed almost a similar trend. MyHeritage is better in pinpointing regions. However I think that they have bundled Amharas, Tigres and Bete-Israelis together as Ethiopian Jewish. Perhaps they need to work on that
I know by family lore, back through 6 generations. All Irish back to late 1700's. Myheritage never mentions anything about Ireland but has me at 63% English
Even some Jewish thrown in. And there is no way to talk to them to dispute. They got the money I got WTF.
Dear Pete,
I'm sorry you feel scammed and I will do all I can to help.
While you may have researched your family 6 generations in Ireland, please keep in mind that in some cases it is challenging to build a distinct reference profile for Ireland, Great Britain, and Scandinavian countries, as those are admixed with Western European DNA. Moreover, It is certainly found that DNA of populations of countries that neighbor each other are found to be similar.
As you already know, Anglo-Saxon people settled the British Isles, and they were comprised of Germanic tribes. Because of the long history of this, DNA is similar to the DNA of nearby regions. It is, therefore possible that you have a family tree with generations of relatives with proof that they were born in Ireland, but your Ethnicity Estimate shows British or even a North Europe Ethnicity instead.
In any case, your overall satisfaction along with the progress of your research is extremely important to me and I'm sorry you have been unable to get in contact with our support center.
Please e-mail me directly at [email protected] so I may assist you further with your research with very high priority.
Sincerely
Rafael
MyHeritage
My husband's DNA kit was lost in the mail on the way to the lab in Houston. I emailed the company and the next morning I got a reply saying that they would be happy to send another one to us (free) to replace the lost one.
Happily the kit turned up shortly thereafter and MyHeritage didn't have to send it after all. We are waiting excitedly for the results of our samples. Thank you.
I have been very positively surprised by my ethnicity.
From shipping to the result everything worked out fine.
I would recommend it to everyone to 100%.
continues to do so
Thomas T.
Felicito a Joy por au excelente respuesta a mi consulta y por au buena predisposición ante mi problema con respecto al envio por culpa del correo mexicano que no envia con el tiempo prometido habiendo mandado certificado mi kir
I use it every day, kind of addiction I Suppose. Support is magnificant.
First start on paper, later electronical, first a Dutch setup. Now it is all international, I have a lot of relatives over the globe, we can share end there is connection with Facebook.
Elimination of my problem took less than 24 hours. It would be desirable, that such service was always and everywhere!
Siempre que he escrito al equipo de Myheritage me han resuelto mis dudas y problemas con la mejor amabilidad, preocupacion, y rapidez posible me encanta, desde la aplicacion hasta el personal.
I am satisfied with the employee. They work very good an they have understand what we want. They solve oure problems.
I have found My Heritage a very good site, by far easier to use than some of the others I have tried in the past
I've had a frustrating weekend with the Tree Builder as it showed boxes that weren't on my online family tree. Called support today and spoke to Alon. She stayed with me for 75 minutes to fix the problems. Fantastic. I do wish, however, that My Heritage would work at fixing the synchronization problems between website and FT. But again, thank you for AMAZING support, Alon.
I accidentally allowed my free trial period to expire. I did not intend to join MyHeritage at this time but an automatic payment was made from my Paypal account for a full year membership. I contacted MyHeritage and explained what happened. They refunded my money in full without fuss.
I got a good help. Everything was very fine. I can not tell more. I am not so good in English. But now I am in for one year, and have paid even I think i is too expensive.
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Dear Bente,
I'm sorry for the inconvenience.
I absolutely understand how frustrating it may be to wait for a technical issue to be fixed especially when it involves a problem involving the corruption of your data.
To my knowledge, some issues that seem minor may actually be related to the infrastructure and require major changes that affect many other features. Because of that it may take some time to work through.
That said, I'd like to look into this for you and perhaps forward it to a colleague of mine who specializes in specific photo issues similar to what you describe. In doing so, I hope to speed up the process for you.
In order to do so, please e-mail me directly at [email protected] so I may act on this with very high priority.
I'll be looking for your e-mail.
Kind Regards
Rafael
MyHeritage