MyHeritageReviews 6,486

I had some concerns about shipping details such as source of shipping and return shipping. The questions answered politely and precisely.

I was concerned when only three of four purchased DNA kits were shipped. When I called to find out why, MyHeritage employee, Mark, went right to work to verify my purchases. That accomplished, he promised to call back within 24 hours to inform me of the status of the fourth purchase. He did just that and made sure that purchase was also shipped.

I received help with a payment question and an editing question. Both were answered quickly and to my satisfaction!

I both 2 DNA kits on 23 February. Till now I never received anything. I had them on the phone and I explained what happened but no apologies or anything. I just want my money back. They told me I will receive an email and the money will be refunded in a week... No email till now, let's see what will happen...

I had some specific questions and was given a great deal of help. They walked me through exactly what I needed to do to print out the information I needed. I was concerned that I had too many fringes around the families and learned how to deselect the information that was not relevant to me. Great Customer Service.

I accidentally forgot to cancel my free trial, so I panicked when I was charged over $120 for something I'll barely ever use. I called customer service, and they agreed to cancel my subscription and give me a full refund, all while being remarkably kind and patient.

Customer service is wonderful and so patient getting changes done on my account and so very knowledgeable in helping to change account over to another email address.

I would suggest that you opt for the complete package if you are interested in maximum information with the least amount of wasted time chasing the wrong stuff.

I have enjoyed this sight to excess, growing research to find my origins. I also have two other companies I use but this I can even work without the internet connection. I have library connection and being able to continue working without connection is a blessing.

Local Danish bureaucracy imposed a 25% import tax (=25$), by claiming that vials were not duty-free; even though a service was purchased, not a physical object. MyHeritage compensated for this.

I have the premium access and I love that they walked my father thru the site and even told him if he needed help on anything to just call!

Verry nice and helpsome woman on the phone. Thank you! Excelent support.
No problem at all.
Br Svein

I called and a very nice Croatian girl answered and answered all of my questions about the product. We had a very nice chat about the product and about general questions about DNA testing.

The customer service woman who responded to my questions was very helpful. She understood my problem bettr than I did and immediately walked me through the six, she was friendly and engaged.

MyHeritage not only corrected a problem with my account, but was swift, cordial, and a pleasure to work with. Thank you Raymond and the MyHeritage team.

They just take your money and you never see them again. Support is on permanent vacation and once you pay, you still can't do anything worthwhile unless you "upgrade". Don't waste your money on this scam.

Once I really, loudly complained and then wrote this review, that is when they finally offered a refund. You can get a refund but it takes multiple emails AND a very negative review. No, finally giving me the refund won't change my review. Offering it right up would have earned a much better review.