On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I am quite literally blown away with this unique service. The step by step instructions were easy to follow. Post your package and then wait. The results were unexpected and it ended the family myth of our ancestors came from a shipwrecked Spanish galleon
I started off with a little bit of knowledge about two great grandparents on both sides. With the help of MyHeritage and access to other genealogy sites I have more than 1200 direct ancestors. What a revealing and exiting road this is.
Kit arrived fine and had clear instructions on how to use it. Unfortunately when it comes to returning the DNA sample it's not a prepaid envelope. To send it back from Australia the AU post agent said it needs to be couriered and customs declaration filled out. This adds over 50% to the price of the kit. I had previously used Ancestry.com and the kit had a prepaid return envelope.
Discoveries of family history. So much historical information, on the trail.
Très bon suivi. Réception d'informations toujours intéressantes et utiles. Facilité de recherche.
Après achat d'un abonnement, on me bloque encore, en me demandant de payer à nouveaux un surplus...
Caller was informative without being pushy. Though I found the options somewhat confusing.
Ich bin sehr zufrieden über die Informationen die zur Verfügung gestellt werden und dass man diese auch sehr gut abgleichen kann.
Merci My Heritage pour ce bon en avant pour mes recherches généalogiques. J'ai découvert tout une partie inconnue de ma famille espagnole et beaucoup avancé sur mes recherches en France.
Ich war jahrelang bei MyHeritage, welches mir sehr viel zur Familienforschung bei getragen hat.
Leider wurde es mir dann zu teuer, da ich es viel zu wenig genützt habe. Werde mich aber sicher wieder mal dort anmelden.
I appreciate the emails telling me that more information is found about my family.
The representative was very knowledgeable and explained everything clearly
The details from Heritage plus the matches from other family trees on Heritage help to confirm my details are correct when tracing old relatives in the 1800's and even the 1700's. The details showing siblings, children, parents, etc. enable a much wider view of my relatives, and lots of surprises about the huge families' parents had many generations ago. And often several wives. It can be absorbing and very addictive.
Having used My Heritage Before Pre DNA Testing, I have found it to be really helpful wgilst tracing all my ancestors both in the UK and Abroad.
Prettig contact, denkt mee ook met mijn bezwaren. Hoewel Engels geen bezwaar is kan ik mij voorstellen dat dit niet voor iedereen handig is. Dus probeer ook iemand in te zetten die de Nederlandse taal mactig is.
I find MH easy to use, searching is straight forward albeit some search results are a bit broad. The tree consistency checker is an extremely useful tool. The Smart Matches and Record Matches are a useful tool which I use all the time but I always cross check the information as it is too easy to just accept!
De MyHeritage klantendienst neemt heel vlug contact met je op via telefoon met je eigen landnummer zodat er geen onnodige telefoonkosten aan jou worden doorgerekend. Zelfs als je niet direct opneemt proberen ze vele malen je te bereiken via telefoon en laten een mailbericht achter waarop je een reply doet met melding dat je beschikbaar bent. Een beetje later heb je opnieuw een telefoontje van hen. Ze luisteren eerst naar wat je wil zeggen en zorgen daarna voor een één of meerdere oplossingen. Aan jou de keuze. Als er iets fout gaat met het programma, dan stellen ze alles in werking om het vlug op te lossen of geven ze jouw voorstel door aan de programmeurs. Veelal, maar niet altijd, gaat dit ook gepaard met een extraatje van hen, ter compensatie.
Good site Great follow up on searches and good checks on inconsistencies. Needs work on being able to connect alerts with being able to apply those to your family tree
Representative who phoned me talked through options to renew including upgrades and discounts, done!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members