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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I had a singular experience with MyHeritage.
I activated an annual subscription to the service, then asking for its withdrawal after inadvertently passing the trial period.
MyHeritage behaved in a truly elegant way, reimbursing me the entire subscription fee.
It is a very serious service.
Andrea Ciceri
I am inestimably grateful to MY HERITAGE. For years I have been dogged by the canard that my legal father was not my biological father. Now wonderful MY HERITAGE has picked out of their database my closest DNA relative, my wife and a close cousin of my legal and now natural father. MY HERITAGE solved the riddle.
I recently had to contact customer services for their help on a subscription I took out but could no longer afford due to ill health. Iain S couldn't have been nicer or more helpful. I was very grateful to him. I wouldn't hesitate to recommend My Heritage to anyone looking to research their genealogy. All the best.
I had a 14 day trial and my account was mistakenly charged on my 14th day. Customer service was a little bit of a wait but when I spoke to someone they resolved the issue immediately and were extremely nice! The site has a lot to offer and my trial period left me with some excellent information! I would highly recommend this site!
Customer Support member Eoghan helped me within hours with a full refund after I didn't realise I had been charged. I was frantic, didn't know what to do.
He helped reassure me everything would be ok and issued a full refund.
With everything going on in the world right now, speaking too someone so calm helped alleviate the anxiety I was having surrounding the issue. I cannot thank this man enough. The world needs more people like him.
Ever since I purchased my new laptop I have had many problems with old websites. The most frustrating one was linking My Heritage Family Tree with My Heritage Family Tree Builder. Most of the issues were created by me.The more I tried to fix the problem the worse it became. Finally I reached out to the Help Dept. at My Heritage. I was fortunate to contact with three wonderful people who walked me through the mess I had created. All were very patient and at no time "b. L s. T" me. When they were not able to solve the issue they referred me to another technician more specialized with my problem. My first contact was a lovely Irish lady who whose name I unfortunately did not write down. She was very understanding and referred me to Paola. He spent about a week messaging back and forth with me. I however was not skilled enough to successfully follow his clear instructions. He then passed me on to Yoel who set up a TeamViewer meeting where he spent an hour repairing the problem Thanks to all. Pete
Cancelled my free trial a day late and was charged, emailed asking for a full refund and they granted a full refund within a day of my email. Very friendly and polite response as well. A positive experience.
I didn't cancel after the 14 day free trial and was billed for a year of membership. I really couldn't afford that and contacted Heritage. They responded immediately and resolved the issue. I am grateful and in awe of the prompt response. I hope to do business with them again.
Excellent from Mikael. Highly professional and I am very happy with the help from Mikael. Many thanks from your very happy customer.
Por medio de MyHeritage pude reconstruir la historia de mi familia repartida en dos continentes. Mis abuelos emigraron de España e Italia en 1908 y 1910 dejando atrás historias que las nuevas generaciones no conocían. Gracias al árbol genealógico publicado en MyHeritage se pudieron reconstruir muchos vínculos!.
Het was weer van ouds de snelheid waarmee het probleem werd opgelost en kan nu weer verder met het programma dus kan ik ook weer gaan opvullen wat er nog aan ontbreekt
Everything worked perfectly, even during COVID19. There was a delivery issue due to some Covid restriction. MyHeritage were very understanding and send a new kit without any issues. Great support service! And the results seems quite accurate :)
Magalie, from MyHeritage has responded very precisely to my question.
I am a verry satisfied.
Georges
Found some great pictures and links of some of my family members, but realised that there wasn't enough information on my family to start a family tree! After doing this I requested a refund and the response was extremely quick and there was no fuss!
Thanks so much, MyHeritage team will be sure to recommend you!
I have enjoyed my experience with MyHeritage. My brother kept up the family tree. He recently passed and I don't have the drive to continue his work. I asked for a cancellation and refund and 2 days later it was done. No questions asked. Couldn't ask for better service from any company. I would recommend MyHeritage to anyone.
I joined in the 14 day free trial, along the way I needed help, WOW within minutes FABIAN was there sorting it for me, he went above and beyond what I expected, I wouldn't go anywhere else, this site is THE BEST, thank you Fabian from the bottom of my heart.
Very helpful and correct team is the MyHeritage Support, I am truly thankful for their helpfulness. I wholeheartedly recommend using MyHeritage and keep in touch with the Support team if necessary.
When I made my first purchase, I was contacted by someone from MyHeritage who gave me advices on what I had bought. Later, when I involuntarily bought a product, they accepted to give me a full refund.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members