On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Puhelintuki toimi hyvin ja ystävällisesti. Aluksi oli ongelmia, kun en ymmärätänyt, mitä minulta kysyttiin. Sain kuitenkin takaisin soiton ja kaikki järjestyi oikein
MyHeritage representative Paul was absolutely amazing, friendly, knowledgeable and professional. I received my kit, got my results in a decent amount of time and was so excited to see my heritage as well as who I was related to. I highly recommend my heritage (:
While adding browser's to my computer, I somehow created a "bogus" family tree and did not know how to get rid of it without wiping out my real family tree. Customer service walked me through it effortlessly and I'm now back to my real family tree!
Shayli was very helpful when I could not access my family tree. She helped me resolve my issue quickly, and followed up to make sure it was taken care of.
I spent 2 hours on hold during 4 attempted phone calls on 6/28. I was the next caller in line but a rep never answered. Calls that required leaving a message after the tone, I never heard a tone. Another hour on hold on 6/29. I finally found where I could send an email and as a result of sending the email my problem was resolved.
I paid for the DNA test and got the results quickly. The information was accurate. I called support to explain the results and they were extremely helpful. I receive updates from the firm on other discoveries. I would highly recommend this company.
I had problem finding my way around the heritage page, i then spoke to Paul i must say he was very helpful
And was able to help me as a customer representative he is first class
Great and compassionate customer service gave more trust to possibly use service in the future. DNA testing is a really sensitive and personal topic and I felt they took this into consideration.
. Very impressed with the assistance and help given, the problem, I can not thank him personally concerned with helping me resolved my problems quickly and with understanding of problem's Great credit to the company
Not only did I find thousands of relatives & records, they really helped me when my email address was deleted and I couldn't access my account.
Les personnes du SAV de Myheritage sont super... très gentilles, compétantes, et à notre écoute...
Chaque fois que j'ai eu à faire à Myheritage j'ai été ravie de l'aide apportée et de la solution trouvée à mon problème...
J'aime beacoup Myheritage
Hi Sophie
Yes, You know, the music in the 1960s and 1970s are still the best.
Maybe it's kind of symphtomatic for a person like me, born in the 1950s to begin with genealogy when 60+ years of old, and doing that while playing the pop and rock heroes from 1960s and 197s on high volyme (and frighten the neighborhood at the same time).
Two pleasures at once.
Anyway, glad You liked it. And I must say You are a wonderful sympathetic support person. You should have double up the salary You have today.
So, contrary to me - don't keep on Waiting - keep on goin'
And tell Your boss from me, that he/she can't have a better support team member. +100% From today...
/johnny
MyHeritage.com is a great website. I was easily able to find what I was looking for. Finally, Eva was very helpful in getting me what I needed.
I cant see my matches or matches in common. I can't see all the dna ethnicities of family members. Ancestry is way better. Even 23andme is better than my heritage. You can see your dna matches, how you might connect and who you share, with no further cost. I was able to see all this information with my heritage in the beging and than it was just gone! I called, and the person who took my call said that I was not supposed to be able to see all the information. What a joke! I find it hard to believe that these reviews are true.
Dear Jennifer,
Testing your DNA with MyHeritage provides you with two types of results: An Ethnicity Estimate and DNA Matches.
Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. MyHeritage analyzes your ancestral roots in great depth to provide a highly diverse percentage-based ethnicity breakdown, which includes 42 ethnicities from around the world. You will discover where your heritage originated from and how much each ethnicity is part of your ancestral origins, and even view the main life events of your direct ancestors on the Ethnicity map.
DNA Matches - This technology compares data from autosomal DNA test results and family trees to identify matches between users that share genetic sequences indicate a family relationship. When you test your DNA with MyHeritage DNA, you are eligible to receive DNA Matches with others who have tested with MyHeritage, as well as those who have tested with other services. We allow users of all major testing providers to upload their DNA results to MyHeritage, widening your matching pool and making it possible for you to meet even more new relatives.
You will also have free access to the following DNA features:
Exporting DNA Matches: Export a list of your DNA Matches.
Contacting DNA Matches: Contact your DNA Matches for collaboration.
Shared ancestral surnames: A list of Common ancestral surnames for every DNA Match.
Chromosome Browser: A tool that maps chromosomes graphically and allows you to visualize the DNA segments shared by two sides of a DNA Match.
If you wish to get access to the following paid features, you could upgrade your account with a subscription:
Trees of DNA Matches: View family trees and pedigree charts of your DNA Matches.
Shared DNA Matches: A list of the relatives shared in common between the two sides of a DNA Match.
Shared Ethnicities: The regions where you and your DNA Match may have common ancestral origins.
Shared ancestral places: The places shared in common by both sides of a DNA Match, where ancestral events such as births and deaths took place.
Kind regards,
Barry, MyHeritage Team
I had issues with my subscription and contacted the support line via email. The response time was fast and they were extremely nice and professional helping me resolve my issue. The site itself is worth every penny! Definitely an easy 5 stars!
הייתה לי בעיה בהתקנת התוכנה שלא הצלחתי לפתור בכוחות עצמי. דניאל המקסים מהתמיכה עזר לי בסבלנות רבה, הדריך אותי צעד צעד ופתר לי את העניין בהצלחה מרובה תודה לנציג שירות מעולה. אשרי החברה שיש לה נציגי מכירות כאלה!
This is for Anna and Kelly. Thanks for your assistance, understanding and professionalism regarding my situation.
The representatives to whom I have spoken have been patient, knowledgeable, found an answer to each problem and walked me through the detail. Relatively new to using Heritage I have had many problems and each have been solved. Management, be sure to reward and thank these representatives for their hard work.
När jag väl klev kontaktad löstes mitt problem av en kunnig, trevlig och tålmodig person.
Det tog någon dag innan jag blev kontaktad, men det var värt väntan.
Karina
I'm their member since many years. They're always updating my tree with more and more people,, with interesting facts. They give me full support and they have good plans, but they only neither offer the option of keeping all the data in a flash drive nor printing it. I'm looking forward to that. Keep up the good services!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Genealogy Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Richard,
I regret to find that you have had trouble contacting our phone support center.
Genealogy research is currently a very popular subject and we at times experience a high volume of questions from the many of our members. I totally understand how bothersome it may be to be on hold and I sympathize with your efforts. We absolutely value your membership and overall member experience. While I am happy to know you were able to get assistance through e-mail, I have sent your feedback to our phone support department to ultimately ensure a better service for the millions of our MyHeritage members and prevent this kind of thing from happening again.
Please feel free to e-mail me at [email protected] if you are in need of any further assistance with the progress of your research, I'd be always happy to help.
Sincerely
Rafael
MyHeritage