MyHeritageReviews 6,486

I am new to MyHeritage. I have two problems 1) I am here in Australia. Today I received an email in a foreign language(Spanish?) that, obviously, I cannot understand a word of. 2) I just completed the free trial expecting a charge of $169.00 here in Australia. Instead the invoice I mention charges VAT on top of that. We do not have VAT in Australia. Their original email says "you will be charged AU $169(GST not included)". If they are to charge GST it should state "plus GST", nothing to do with VAT.
I am yet to find out what they are like in respect of family trees and whether their "help" is in English or not... they don't allow emailed queries...

I forgot that my free trial period with "myheritage" was expiring and that membership would be automatically renewed.
When I contacted customer services about a refund, as I did not want to renew, the service was friendly, helpful and very prompt.
The explanation of why my refund was going to a credit card number that I did not recognize was again quick and informative regarding security considerations.
Better customer service than often experienced.

I received a email from my heritage offering information on a ancestor I had had great difficulty finding parents for, They actually stated they had the names of these parents if I signed up for a free two weeks-they said they would email me at the end of the two wks to notify me they would charge me further. The info they provided was DIRECTLY taken from a ancestry persons tree, which was wrong., they emailed me AFTER the two weeks was over and had charged me for a entire year, HOW DECEITFUL THIS IS A SCAM

When I had my DNA tested through MyHeritage, I inadvertently used a different email address, therefore creating a new MH site. My computer kept defaulting to this site and I couldn't access my tree containing over 900 members. I rang Evan in Ireland and he arranged with their IT department for my DNA account and Family Tree account to be merged. Everything went very smoothly, they sorted out my emails and passwords and I can now access my Tree and DNA together. I am very excited with the way my tree is progressing. Thank you My Heritage team - you provide a great service!

Due to how My Heritage works and sets up new trees it had made some of my trees with new accounts.

Someone has moved them all to my Pro full account but only transferred them as Gedcom files, (which I could have easily done) so now I have lost all of the source info, added comments and media on all of the trees which is exactly what I was told would not happen.

My Heritage used to be the best and easiest to use platform that we often recommended to beginners to use as they could get a start and get used to working and searching for free.

Now the limits have been reduced and the workings made so complicated its almost impossible to get anything done on it.

Il y a 2 ans, j'ai signalé à Myheritage qu'il y avait une faute d'orthographe dans leur programme. Après plusieurs échanges très courtois, il ne s'est rien passé. La faute d'orthographe est toujours là. En qualité d'ancien enseignant, je suis très choqué par cette faute qui me heurte chaque fois que j'ouvre le logiciel. Non pas qu'elle existe, l'erreur est humaine, mais qu'elle ne soit pas corrigée.

I love this website and the app and I use it across three platforms I had my family tree at MyHeritage for over 10 years.
I decided to invest more time in my tree and to upgrade my account into "premium" unfortunately I found out that "premium" did not have all the features that I was interested in so I called the customer care.
Customer care associate took my information and promised that somebody will call me soon and I did receive a call the next day they were awesome! Refunded the whole transaction and let me choose the "complete" subscription at a discounted rate. I received a great value of a package and exactly what I wanted out of my subscription!