MyHeritageReviews 6,486

I complained about not having the "Total" status I have in MyHeritage also in Geni. The support person said he will check and let me know. I complained about having to log-in every time I open "MyHeritage". The assistant guided me through clearing history and cookies, it seems to have solved the problem. I asked about heritage of my site in case I can no longer manage it. The assistant guided me through adding managers to my site

פניתי לכאורה בבעיה מורכבת ולדעתי מסובכת לאחד מספר אילנות. קיבלתי מענה מרגיע. מקסים וסימפטי. הופתעתי מהקלות והמהירות שהבעיה נפתרה.
תודה.
עכשיו פנוי לי למלא פרטי המשפחה.

Several years ago, when I was a premium (paying member), I had numerous issues following an upgrade that despite many emails with screen prints went unresolved. I even uncovered a system glitch and reported it and never got an acknowledgement of receipt. The user manual index page numbers are grossly off making it even harder to find things and to help yourself. I cancelled my premium membership. I'm sorry that I built and put so much effort into building my family tree with their app. I should have used Ancestry. I still have an issue with email notifications being sent to family tree members about upcoming events for deceased people (I have clearly indicated in the app that they are deceased). This is very distressing to those who have lost their loved ones. Since you cannot get customer service help unless you are a premium member, I called the Sales office (of course they will take your calls there) and asked that this be reported to someone who could actually do something about it. So think carefully before deciding to use MyHeritage.

I use Family Treemaker on my Mac for all of my work. I then upload to Ancestry and My Heritage. My Heritage continuously send me valuable family information and links that I don't have, much more so than Ancestry. But there is a problem: I can't then download and add this new information to my Family Treemaker database or to my linked Ancestry file. I've tried to use gedcoms as a way to link to Family Treemaker or Ancestry but have not been successful. Gedcoms don't include pictures or graphics. I have to retype all of the info and cut-and-paste photos.
Without question, the MyHeritage database is much more extensive, and it's too bad that there is not an easier way for me to use it.
Ps: I have tried but you make it too difficult for me to add proof of purchase or media.
Pattee Web Site Status: Active, Expires on: Feb 10 2022

Je ne parvenais plus à me connecter au site mais une solution rapide et claire fournie par le support m'ont permis de réparer les choses.

Tuve un problema en relacion al cobro del servicio, pero cuando les contacté y les expliqué me lo dieron una atención y un soporte que la verdad es que me impresionó muchisimo.
Les agradezco

I'm loving my journey with MyHeritage and in particular, the wonderful help from the support team members who go out of their way to assist and provide such incredibly helpful information!

I bought a DNA kit, sent it to my mother who submitted her sample, but now I can't access her results. She has problems accessing websites, does not navigate them well and I'm not allowed to see her results and neither can she. That's not good enough. Very disappointing. I regret having used MyHeritage.

I'm Başak from Turkey. I've purchased a DNA kit from Myheritage website, then I wanted to cancel the order and get a refund. So, I contacted with their support group via e-mail. Frankly, I was quite pessimistic about even getting a reply let alone a refund. Surprisingly, they replied me at once and the issue at hand was resolved within a couple of days. It is so reassuring to know that whenever there is a problem, Myheritage support group is there to help.

I would like to thank especially Jenny and Maria from the Support Group for their swift and warm reply. :)

Katte was a big help getting back into MyHeritage account after so many years. Thanks so much. All my work was still there and none of it was lost. I have many new links to follow up on with my family tree as well as many news articles that just sprang up to my account. Good job. Thanks.

Most sites with annual subscriptions have caught onto the fact that it's both ethical and pragmatic to warn customers when an automatic annual subscription is coming up. Not MyHeritage. Their strategy seems to be to charge you without warning and then dig in their heels.
The customer service representative refused to address the charge or a refund until I called them. Their escalation script after that seems to go like this:
1) Scold you for not realizing that a year ago you automatically agreed to a renewal in 365 days.
2) Offer to upgrade your plan.
3) Offer to upgrade your plan and turn off the auto-renewal.
4) Go to "speak to the manager" and come back with a partial refund offer.
5) Offer to upgrade your plan with the partial refund.
6) Scold you one last time and remind you that you automatically agreed to a renewal a year ago and it's not on them to remind you ahead of time that they're charging your card.
The result? A lot of people in the genealogy community hearing about the practices and never using their site again.

AUSTRALIAN'S DO NOT BUY A MyHeritage DNA KIT!

The DNA kit will be stopped by Australian Biosecurity, unless a signed Declaration is provided by MyHeritage detailing the contents of the package.
MyHeritage will supply you with a Declaration, but they will refused to sign it or add a persons name or title.
So you won't get the DNA kit, as it won't be released by BioSecurity and you'll end up loosing your money.

MyHeritage hasn't been updated since the installment of the software. Therefore, we had several changes in my profile and I wasn't able to do the without update. So, I called the 800 number (24/7) and after a few days I was contacted by MyHeritage that they updated my software and now it's okay to make the changes... and I did and all is well, thanks so much!

Tusen takk for rask svar og effektiv hjelp fra My Heritage support.
Det settes stor pris på all hjelp jeg har fått angående mitt online slektstre.
Supert!.
Trond.

I had two complaints, one IT and one financial. Both were professionally handled. Offers and counter-offers negotiated until both Service Provider and Customer were agreed on terms & conditions, so the
Issue was quickly and amicably resolved. A potential customer loss was skilfully retrieved with patience and bone fide willingness to compromise. Bouquets to Yocham, Shirley & Anthony. David Jones, Queensland, Australia