MyHeritageReviews 6,486

GENUINE not a scam. Got money back after forgetting to cancel free subscription.
SO PLEASED. THANK U

I had been using MyHeritage for about 3 years now linked to Family Tree Builder. Over time I had a few minor problems, usually caused by incorrect settings which were sorted out quickly. However, I had a major problem 3 weeks ago when the sites would not sync. When I contacted MyHeritage several things were tried over the first week, then I got put through to Ron and he has been reviewing screenshots, logs, and program settings for the past week. He tried many things even deleting the programs and reloading them again and finally got it working. I must admit that I was giving up but he kept going. He is a credit to the Support program.

I have been trying to print family books without any success over the last 10 days. I contacted MH support and found out this function is not working because of a bug. Could you tell me when it will work again? MH support was not able to provide a delay and mentionned it could be not before months!

They have absolutely no actual human that will talk to you. (+31) 0800 24 *******
(Ma–Do, 08:30–20:30 CET, Vr 08:30–14:00 CET). Please, try and call them yourself. And you will see! The most weird woman voice recording will tell you to just visit the website. And obviously the website will absolutely be no help at all. There is no email address to contact support either. It's so frustrating. I had to go on forums like this to find humans that are going through it like I am. And then I see they have the audacity to react to some of these good people's complaining with the most "matter off fact" kind away. Telling them to just contact them. Like that's not what they have been trying to do. They just ignore the whole complaint of not being able to reach them at all. What company doesn't have a phone number? Or atleast a chat service or a support email adres stated clear on their website under the tab contacts?. THATS RIGHT! SCAMMERS DONT! Do you know why because they're tired of hearing the same complaints over and over again and instead of doing something about it they just remove customer service. It's absolutely ridiculous that you offer people a free trial and when they don't want to continue you just act like you don't hear them. And just keep taking their money. You are criminals. Do something about this! Do you have enough money you scammed enough money out of their pockets the least you can do is have a customer service phone number. And don't you dare tell me that you have a phone number ((+31) 0800 24 *******)
Because the phone number goes straight to voice recorder telling me to go on the website.and the website claims you can call me back but then that's a dead end bc that option doesn't realy exist either. SCAMMERS don't do business with these humans pls don't do business with them

I made 3 separate orders of 1,1 and 4 kits. I received the first 2 orders with no problems then could not get an update on the one with 4 kits. I emailed My Heritage and USPS. Evelyn replied within a few hours then forwarded me to José G. They were both very professional and very helpful. They were willing to ship me 4 more kits along with 2 months of free subscription even though at this point USPS finally replied. USPS had not updated the info on that tracking number and "found" the package which was finally delivered. José and Evelyn kept in touch the whole time until it was resolved. I look forward to continue with My Heritage.

Unfortunately I forgot to cancel my membership after the trial period so went on to be charged. This was completely my fault but I'm not in a financial position to be able to afford this at the moment.
I contacted customer services who not only offered me a full refund immediately but gave me a year's basic membership free. Fantastic service, helpful yet professional.
I will certainly renew my full membership when I'm in a better financial position.
The layout for the family tree, the ease of researching and the availability of data on offer is excellent.
A great company overall.

The patience and willingness to understand and help was good.
I hope that the results of the conversation will bear fruit in the end.
Patience is a particularly effective tool in this field.

Shearley was very helpful. She provided me with very good info without making me feel I should have known the answer. And to me, this is a very good quality. Not only did she share her expertise, but she did it with respect and this was very appreciated. Thansk again!
Helene Cloutier

The site is very user friendly, there is a lot of information available. The search is simple and straightforward. The customer service is very fast and friendly, so I can highly recommend it to anyone who is still thinking about it.

I have been using Myheritage for many years but recently I got stuck with many too many duplicates in my media items. In the knowledge base many issues are covered but to find that particular subject is another thing. One email to the helpful staff of myheritage explained the solution to my little problem.
Regards Tony Timmer

Great as always!
Someone stole my box and they quickly reacted and sent me a new one.
I love them!

Efficace, réactif... le pb a été réglé de façon efficiente!
Une hotline comme on aimerait en avoir d'autre
Une excellente note pour my heritage

Lieber Emerson,

Herzlichen Dank für Dein Email und für Deine Antwort.

Das was Du schreibst ist alles verständlich und logisch.

Aber das ist nicht das Problem welches ich jetzt habe.

Das Problem ist folgendes:

Wir haben DIE SELBE Speichel - Probe an 2 verschiedene Gen-Institute geschickt:

(an My Heritage, und an IGENEA, aber es waren die komplett selben Proben der selben Personen);

Und wie kann es jetzt sein dass die Resultate der % Verteilung welche wir von My Heritage erhalten haben, komplett andere sind, als die Resultate welche wir von IGENEA erhalten haben?,

Zb MEINE Resultate von meiner Speichelprobe,

A von My Heritage (von der selben Speichel-Probe):

58% Balkan-Bewohner,

23,5% Balte,

18,5% Skandinavier,

B von IGENEA (von der selben Speichel-Probe):

47% Östliches Mitteleuropa (Polen, Weissrussland, etc),

29% Nordwest Europa (Grossbritannien, Irland),

10% Griechenland und Balkan-Länder,

10% Baltikum,

2% Anatolien, Armenien, Kaukasus, Mezopotamien,

Wie ist es möglich dass bei ein und der selben Speichelprobe so verschiedene Resultate herauskommen?,

Die Unterschiede in den Resultaten bei meinen Verwandten (Frau, Kinder) sind genauso gross,

Das würde somit heissen, wenn die selben Personen noch eine dritte Speichelprobe schicken würden,

Dann wäre die dritte Gen-Analyse wieder komplett anders als die ersten beiden gen-Analysen?;

Bitte um Dringende Info diesbezüglich,

Für Rückfragen und weitere Infos stehe ich jederzeit gerne zur Verfügung, meine Handy Nummer ist: *******130,

Liebe Grüsse, Alexander Petritz und Familie

Ik had een probleem met mijn treebuilder met het synchroniseren van mijn stamboom.
Na het melden via de e-mail, werd ik snel terug gebeld. De geboden oplossing was meteen de goede en het functioneert weer zoals ik gewend was. Brigitte bedankt voor je hulp!

Ok so I was charged for two different sites on Myheritage. Totally my fault for not remembering to cancel my subscription. However, I have been waiting on a response for nearly a week now with nothing. The charge was almost $400.00 bucks so yeah its a big deal to me.

I've been using it for a few months already and it's really interesting and so easy to use. When my trial was over I bought my premium option with no hesitation. Also their deep nostalgia is something amazing. My mom was just shocked and mesmerized at the same time.

For the past two weeks I have been in contact with MyHeritage by emails and calls, received replies back by email but need to speak to someone as they have charge my account twice for the subscription. NO one will call me back emails say that there are two different subscriptions, DID NOT AUTHORISE THIS, they took money out of my account under false claims.