On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Describe what your intentions are and the representatives handle all the details, they anticipate connectivity issues and call back when they say they will.
Their customer service is the best you could hope for anywhere.
I enjoy being able to get some history on my Grand mothers side of the family.
All I wanted to know is how to change the email address to which the news letters are sent NOT change my accounts overall address... somehow in the past my registered email address became unlinked to the email to which my MyHeritage news letters were sent to and I just wanted to make sure they continued going to my new email address as I'm changing my IP soon and that email address will no longer exist. PS if as below my last name is private why can it not REALY be private why do I have to enter it?
J'ai pu avoir d'autres informations sur l'origine de mes ancêtres qu'il me faudra valider ailleurs, mais avec beaucoup de difficultés à utiliser simplement le site MyHéritage
I have been using the website for about 10 years and am very happy with it!
En estos años que llevo en esta tarea, MyHeritage siempre me ha servido de apoyo para seguir con la búsqueda que me he planteado. Creo que sin MyHeritage no habría podido llegar hasta donde he llegado.
I was delighted with the structure of the family tree and its various branches. The production of the
Family Tree Book, showing all the facts and photographs, together with the charts and individual life stories were excellent.
You'll get loads and loads of matches to your family tree! Maybe relatives you never knew you had.
With MyHeritage you can easily research your ancestors in several ways. You just need to get going. You'll be delighted.
It would be nice to be able to access and view specific records, i.e. Birth Records, etc.
Nice tool to help you progress and keep your findings safe since your tree is private and people cannot mess up your good work. I feel there are less South American records but still helps.
Très intuitif dans l'utilisation et beaucoup de fonctionnalités intéressantes.
Les recherches sont basées sur les indexations privées ou publiques avec des accès à beaucoup de supports quand on est en mode "premium".
Je recommande fortement.
Very patience, taking all the time.
Asking questions to verify and solve the problem
Ok all simple to use and set up, still awaiting results.still waiting to see if anyone's related to me.
Not due about paying so much a month to use the website. Will see!
Sebastiaan hjalp mig. Jeg havde næsten opgivet, at se mit træ igen. Jeg havde virkelig brug for en, som ikke opgav mig.
Tak endnu en gang Sebastiaan.
Tak til Maja for en fantastisk support i går og i dag. Det hjalp mig meget, at tale med dig. Nu har jeg også talt med din svenske kollega og fået rettet mit abonnement til.
Hasta el momento no he tenido algún aporte sobre mis ancestros
Over het algemeen ben ik tevreden met MyHeritage. Het is een fijn programma en ik vind het een leuke bezigheid om mijn stamboom uit te breiden. Echter, ondanks dat ik een compleet abonnement heb, vind ik het jammer dat het samenvoegen van gegevens van personen uit andere websites niet zo eenvoudig gaat als ik had gehoopt. In deze digitale tijd zou het mogelijk moeten zijn om informatie vanuit MyHeritage makkelijker en automatisch aangeboden te krijgen. Dat zou de gebruikservaring zeker verbeteren.
I have found the whole experience of finding my family more difficult than actually finding my own, maybe as I come from carribean background. I am still waiting on my dna testing to come.through but had been advised about the time it takes.ypu can look on the website as to where they are with the testing
Taking the test is a simple proceedure. My daughter, 2 grand daughters and a nephew of my late husband have also taken the " My Heritage " DNA test. Awaiting some results with great interest.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members