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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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It was easy to order. Sale price was great. Just waiting for the results to come. Have been recommended it to friends.
Waiting results dna nothing to report on this checking my dna yet
MyHeritage has not only provided me with valuable information about my ancestors, but also brought my family closer together as we shared memories and old stories from relatives who are no longer with us. The platform interface made the experience even better, as it allowed even my relatives who aren't very tech-savvy to explore and document our family history with ease. I have also DNA tested five family members, and it was fascinating to see how the ethnicity estimates connected with what we've discovered about our ancestors so far - and I even found a cousin, who has since joined us and added a bunch of other ancestors to our tree. On the couple of times I've had issues over the past several years, customer service managed to resolve them seamlessly.
I have got further in tracing my ancestry with My Heritage than I ever got with any other site I have tried. I am especially happy to have finally found out information about my paternal grandmother: I had previously known nothing about her except her name.
The DNA tools, the Smart search and the historical databases makes easy to find relatives. Great site.
I have been a member of MyHeritage for over a decade. I have found the resources offered by this site to be very helpful in building my family tree.
Easy to follow all instructions and speedy results thank you
Upon receiving notification that my account had an auto payment I went into the site and tried to access items I could before. I paid $278.88 on renewal. I called Heritage immediately, the woman cancelled the auto payment but my payment above had already gone through. I can't access anything. She said she'd get someone to call me and discuss - to date I've not heard anything. This is a rip off, what good is this site if I can't access and examine the suggested matches? I certainly could prior to renewal.
I had difficulty maneuvering the screen to delete and to control the tidiness of the screen- the tree adds far too many copies and makes for a surprising mess of perhaps five copies of one person for example. She did help me and patiently guided thru a process to control those copies but I still think it should not happen. Also she explained inclusion of married individual spouse ancestries which really messes up everything - I think my heritage could set it up so that did not happen or at least provide a choice.
My family history enjoyed everything.Finding info about my family
I like the web pages and the ability to access new information and the web managers. But I find I'm confused about the DNA matches ancestry, who they are and how these are related to me. Also does the DNA matches mean they are biologically related?
This site has been very helpful and I have gained a lot of valuable information in my research. One of the drawbacks for me has been the smartmatching process. If there is a family of multiple siblings, the identical smartmatch has to be completed for each individual even if the suggested smart match source if from the same person. This gets especially tedious if the parents and children of this individual all have the same smart match.
I don,t know the names and dates of a relative. That is what I am looking for.Just one person
Show me the family tree of Maria Sawan.Born 2015.Died 2003 in Edmonton Alberta Canada
Father Joseph Sawan Mother. Harriette Willier Married George Budeshiem in Edmonton
Help me find her tree?
I presently have 2 unanswered emails with regards to why I am not able to extract information from a saved MyHeritage record.
I have an outstanding issue with regard to obtaining a refund. So not very happy right now.
Hello Ursula,
Thank you for your feedback and for bringing this to our attention.
I would be more than happy to assist and follow up.
Please contact me at [email protected] from the same email address that you use for your account on MyHeritage.
Thank you and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
Much better results than another company. Lost of people related to my DNA
I only hope thats someone responds to my massages. As I have no family history
Smart matches Identify how one member's Family Tree compared to anothers synergistically expands both Trees. Person discovery idenifies when perrsons in one Tree can be added to another.
Getting repeat smart matches after turning off Repeat Search button
Hello Marian,
Thank you for your feedback.
Have you tried going to your family site settings?, you can do this by going to your online family site, moving your mouse next to your name and clicking the small arrow.
From the menu that appears select "Site Settings". You will then need to click on "My Privacy", then scroll down a little if needed and click on "Content".
This will then show the SmartMatch settings you may adjust to your needs which will then effect the amount you receive according to the settings you place. Don't forget to click on save once you select what you require.
I trust this has proven useful to you and if you require any further assistance then please feel free to reach out to me from your registered email address to [email protected] and I will gladly help.
Kind Regards,
Dean,
MyHeritage Team.
I don't like having to use a double log in to access the results of my own DNA and I am given no choice to opt out of it knowing what the possible risks are.
I'm an adult paying for the privilege of using this site; I understand that, but I find this frustrating and annoying.
On the other sites that I subscribe to I have the option to not use the two step sign in.
It is seriously making me consider whether I want to renew my subscription to MyHeritage after being with you since 2009.
Yes you have great records, sources and features; but, I also subscribe to 3 other sites that between them will cover what I am looking for.
Sorry, but it comes down to the fact that I have no choice in this and I'm sure it will happen in other areas as time goes on.
Not everyone will agree with me, that is fine, I respect your decision, please respect mine.
Terry
Hello Terry,
Thank you for your feedback.
I was able to locate your account and was unable to see that you have 2 factor authentication activated. If this is not the case and you are still having difficulties, then please write to me from your registered email address to [email protected] and I will gladly look into this further for you.
Kind Regards,
Dean,
MyHeritage Team.
I know very little of my past, still learning. I would like to know a lot more, not only for me, but for my children. Still learning more!
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Hello Wendy,
I would be more than happy to assist and follow up.
Please contact me at [email protected] from the same email address that you use for your account on MyHeritage. In addition, please include a direct link to this review.
Thank you,
Dean,
MyHeritage Team.