On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been locked out of this site 6/7 times in the last 3 month from 1 to 4 days. It states a security issue and always seems to happen when I give bad feedback on the App or to a phone caller, trying to sell me more packages. The discoveries are also questionable, I am in no way related to Charles 2nd or Rob Roy, but they say they are distant relations
I first joined MyHeritage some years ago and when I retired and had to time to devote to research I signed up as a fully subscribed member. I have never regretted it for a minute. It is easy to use and their resources are growing more as time goes on with the recent addition of newspaper articles which have proved to be so helpful and quite fascinating.
MyHeritage provides me with much accurate ancestry information in a useful format.
I've been a customer for many years, paying a hefty annual subscription fee. After the incident involving automatic charges, MH agreed to refund me 91GBP and I've been chasing them for this money for the past two months now to no avail.
Horrible (absent) customer support. They care about new clients and upselling only.
I checked out several sites before choosing myheritage. They have it all! I sent them my DNA and they've matched me up with a lot of relatives, some I never even knew about from all over the world! I can choose who can see what information, they opened up a lot of records, and opened my eyes to so many new experiences and places to look. I love them!
I'd like to have my and my husband's trees and accounts accessible in one place. I'm trying to do that but need help, which is available. I just need to do it. Otherwise, I'm mostly happy with MyHeritage.
Facile à utiliser, je trouve seulement que c'est un peu cher
Elizabeth answers questions quickly with advice on how to proceed.
There are problems with software creating books with many &%#), strange symbols. Hopefully they can fix the software problem within a month. If not the software is flawed.
A subscription service should offer better RESEARCH RECORDS options.
I have been trying to find information about my family including different parts. Since joining My Heritage this has been eye opening. At just the touch of a button l have found different members of my family tree.
The information and research included in the site is incredible, I am so glad I took the plunge, as it happened I only needed it for some information to put in a visa application for a trip to India.
However, I have since looked in more detail and have been happy with the in depth results.
I would highly recommend it 5o anyone….you won't be disappointed.
Es hat alles super geklappt. Die Seite und die app ist sehr gut gestaltet. Die Ergebnisse stimmen und werden sehr gut beschrieben und veranschaulicht. Besonders das Video hat mir super gefallen. Habe es Familie und Freunden weiterempfohlen! Weiter so!
More or less the results, regarding from which countries my DNA is coming from, were as expected. But some funny regions that I did not know, where there too.
I'm a very satisfied customer with the service I have received; the customer service center was extremely helpful in every way I needed help!
Most importantly It helped me to discover the routes of my Ancaster's. I'm so glad I did it. It cleared up many foggy ideas I had before and the results were overwhelming 😭 I'm so thankful for this technology and the professionals who work with it.
Highly recommend it 👌
I found out a family truth. My Grandmother who died always said she had African heritage and we didn't believe her till we found out I had 5% Nigeria.
It has been prtetty good however it came up that i had a 1st cousin who i believe is actually my half brother.
My query was answered very quickly and the answer solved my problem. Well done MyHeritage!
I am a long time member of MY. Firstly, I wonder why MH does not refine the DNA sample I sent in. Other companies do. I don't believe my one is accurate.
I find a few features have been at the cutting edge eg photos. I like that it suggests conflicts in information but some of these I can't correct. For me, the main part is constructing my family tree and this has been cumbersome. I don't have hours to wait on help. So I have become less impressed and less engaged with it.
I was pleasantly surprised with the customer service response time with my representative Nir. I would get a response within a couple of hours and he even checked in on me daily to make sure everything was working to my satisfaction. Nir was knowledgeable and more importantly kind. Just such a positive experience.
Very satisfied! So far it's been very easy to navigate! I'm on several different DNA sites and so far this is the easiest!
When my mum died 5 years ago I realised I knew very little about my family. I began using my heritage to see what I could find out and became totally emersed in researching my family. I found I had a great uncle who was seriously wounded in WWI and died from his injuries here in England but the most unbelievable thing was he is buried in a cemetery less than a mile from where I live. Once you start you can't stop and I am looking forward to what I can find next. Thank you my heritage.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Germain,
I managed to locate your account and have now sent you a direct email in order to help you
With your issue. Please be on the lookout for an email from [email protected].
Kind Regards,
Dean,
MyHeritage Team.