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MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I am finding this a great help with my family tree in finding new relatives and information about existing relatives.
Firstly it is really difficult to find an email address to report an issue to. The chat is hopeless. Once I had managed to send an email, the response was in good time and resolved my issue.
Being able to find family that I never knèw I had has been absolutely awesome with my Heritage.Thank you for all your help
There is the good one: new matches you find
There is a less beautiful one: people take information from your tree. There after the software sends you smart matches with the same information. If you do not want to autorise all those matches you receive an enourmous backlog
It has been a pleasure to discover my ancestors, and all the links and connections attached to them My Heritage is easy to use and very thorough. My only complaint is the yearly renewal cost that is fast approaching me. I'm not sure I can afford it at this time and not renewing my membership will make me sad, but I don't think I can avoid it. Thanks, My Heritage for all the insight, help, and information.
I have had a great satisfaction in myheritage since I bought a Legacy software.
I couldn't sing in to my account, e-mail was not in use anymore. Correct answer to a few questions, got my account back with my new e-mail next day.
Beware if you give your bank account details, as it is used again, without permission.
Very good services offered from tracking family history, dates, names relatives, ancestral places, family, official documents, offering various great packages to choose from Thank you to my héritage maria Sinicropi
I've had great success in finding my family history and loved it. I had no idea for example I've learned that William Brewster from the Mayflower is my 10th great Grand father!
I am happy with the MyHeritage program and a recent response to my recent enquiry.
I have learned an extraordinary amount about my historical family members.
I have been enabled to share vast new family information with Children and Grandchildren.
Amazingly I have, with the support from My Heritage, thus far traced ancestors to the 1500's!
Navegação fácil e intuitiva, abundância de fontes para pesquisa e facilidade de comunicação.
I have been using MyHeritage for quite a few years now. Always have lots of hits with family members from the past.
The call centre member was very helpful and was willing to call back when it was convenient for me as we were out at the time. Very good phone manner.
I like the way things come up automatically. But then I have found i don't know how to change things when they are wrong and there is no way of contacting you to ask. For instance my G G Grandfather is coming up as a step father to my G grandfather because I had first just typed him in as Charles Budd so your system called him G G grandfather and Charles Lane Budd as step father to my Great grandfather when he is his father and then another Charles Budd who was is son also mixing up with him and I have not been able to work out how I change that's why there is so many discrepancies in my tree. Please could you advice. Another thing there is no email or telephone number of how to get I touch to ask these questions.
Thank you for sharing your feedback. We understand how frustrating it can be when there are discrepancies in your family tree, and we’re here to help you resolve this. To assist you further, please reach out to our support team at [email protected] from the email registered to your account, and we’ll be happy to guide you through the process.
Kind regards,
Henrik,
MyHeritage Customer Care Team
As the owner of a family tree of 20,943 individuals going back to 400A.D. And still growing, I am fascinated to realize just how interrelated mankind truely is and that wars really do mean that we are actually killIng our own distant relatives.
A brilliant site. It helps that there are almost daily prompts that once checked out tend to prove so very helpful, or easily dismissed. Would highly recommend each and everyone of you to invest in this site to grow you family tree, awesome.
Why can't my heritage cover relatives in other countries without additional charges. What positive information can be communicated to me from DNA if my heritage level denies OCONUS relatives.
I find the Heritage website sometimes difficult to find relatives it seems to me it is only good if a relative is also a member, your search engine for some of my relatives is not good
Thank you for sharing your experience. We understand how challenging it can be to locate relatives, especially when they may not be members of our platform. To assist you further, please reach out to our support team at [email protected] from the email registered to your account, and we’ll be happy to guide you through the process.
Kind regards,
Henrik,
MyHeritage Customer Care Team
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Hello Angela,
Thank you for bringing this to our attention.
I was able to locate your account and will now contact you via email to assist you regarding this matter.
Please be on the look out for an email from [email protected].
Kind Regards,
Dean,
MyHeritage Team.