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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Italy
1 review
0 helpful votes
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Emozionante, interessante 🧐
February 13, 2025

Recensione per MyHeritage

MyHeritage è un'esperienza emozionante e affascinante, capace di farci riscoprire le nostre radici e comprendere meglio la nostra storia familiare. Attraverso la genealogia e l'analisi del DNA, offre uno sguardo unico sul passato, permettendoci di connetterci con parenti lontani e di ricostruire il cammino dei nostri antenati.

L'interfaccia è intuitiva e ricca di funzionalità che rendono la ricerca coinvolgente, con documenti storici, alberi genealogici interattivi e strumenti di intelligenza artificiale che danno nuova vita alle foto antiche. Ogni scoperta porta con sé un senso di appartenenza e di meraviglia, trasformando la semplice curiosità in un viaggio straordinario nel tempo.

Consiglio MyHeritage a chiunque voglia conoscere le proprie origini e riscoprire il legame con la propria famiglia, perché la nostra storia è parte di ciò che siamo.

Date of experience: February 10, 2025
Poland
1 review
0 helpful votes
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Bardzo dobra strona.
February 13, 2025

Strona, pozwoliła mi znaleźć przodków, o których nie miałem pojęcia.

Date of experience: February 10, 2025
South Africa
1 review
0 helpful votes
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Time with My Heritage
February 13, 2025

I have used My Heritage over a few years now to great effect, it has provided a great interface for all of my family records and has been relatively easy to use.

Date of experience: February 10, 2025
Cyprus
1 review
0 helpful votes
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The best Family Tree Service
February 13, 2025

This service provide mobile, desktop and online service. Very good seach service on other family tree services. Excelent Photo editor with AI help.

Date of experience: February 10, 2025
Portugal
1 review
0 helpful votes
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I was using Geni and MyHeritage separately when they merged. I was using MyHeritage as a way of showing my close family the relationships to them - about 60 individuals. My efforts were mainly on Geni, as I was expanding my knowledge of my expanded family, using the cooperative work of other known and unknown members of my family. I keep receiving messages of "relationship discoveries" that are nothing but discovery of my family "MyHeritage islands" that don't help me a bit. In my view, the classic "myHeritage limited family" shoud be merged with Geni, as a limited window into the large Geni universe

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Opbouw stamboom
February 13, 2025

Een klein jaar geleden ben ik vanuit huis gestart met het opbouwen van mijn stamboom met behulp van My Heretage. Mede dankzij de vele matches zit ik nu in de rechtstreekse afstamming op bijna 700 personen. Geweldig resultaat! En ik ben nog lang niet klaar.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Bra
February 13, 2025

Bra och snälla lätt och underbart
Dna e bra o allt e bra bara kul o härligt att ha och att kunna träffa släkt man inte viste fanns

Date of experience: February 10, 2025
Serbia
1 review
0 helpful votes
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I saved my family from oblivion.
February 13, 2025

I didn't come across too much new data, but the ones I did find are valuable and explain a lot. It's a great pity that my country hasn't digitized the birth and death registers that exist in all churches, but I hope that day will come.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Very helpful.
February 13, 2025

The Feedback is very helpful, but sometimes the information relates to another family member instead of the one indicated, so a manual check is essential. Having said that, I have found a number of family members who I didn
T know at all which is most interesting and as I said, very helpful.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Abonnement
February 13, 2025
Updated review

Très satisfait de mon Abonnement qui permet d'aller plus loin dans les recherches

Date of experience: February 10, 2025

Réabonnement
June 16, 2023
Previous review

Très satisfait et conseillé très à l'écoute. Le rappelle est très rapide
Problème vite résolu,
Je recommande MyHéritage

Date of experience: June 15, 2023
Czechia
1 review
0 helpful votes
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My ancestors
February 13, 2025

Good experience, but it often happens that a person and sometimes a whole family are doubled or even tripled

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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I ordered a DNA test, which took 15-20 days to arrive. A week after I received the test, they charged me a €130 yearly subscription—something I never signed up for. I just wanted to take the test, nothing more.

When I requested a refund, their customer service was extremely unprofessional and disrespectful. They even started yelling at me, just because I asked for my money back.

I don't appreciate being charged for something I never requested or needed. Unfortunately, this company seems to be nothing more than a cash machine, trying to take your money whether you agree or not. They are scammers and not trustworthy—be careful!

MyHeritage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 29, 2025
Dean A. MyHeritage Rep
over a year old

Dear Talal,

Thank you for your review.

When you purchase a DNA kit, you're given the option to start a 1-month free trial of our Complete Subscription. This subscription grants access to advanced genealogy tools that complement the DNA kit and enhance your experience.

While this subscription can be used with or without a DNA kit, the free trial begins upon purchase. Please note that the subscription is not required to view your DNA results, and you can cancel the free trial at any time from your account or by contacting our support team.

If you need further assistance, please don’t hesitate to contact us at [email protected]. Please make sure to send a link to this review for reference when you send us an email.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Poland
1 review
0 helpful votes
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A year ago, I contacted the company MyHeritage because I was interested in my ancestry. I live in Poland, originally from Belarus, which I indicated when filling out the questionnaire. I took and sent a DNA sample, and received results that were not surprising to me, indicating my ancestry as Eastern European and 35 percent Baltic (my ancestors were born on the border with modern Lithuania)
But then I wanted to study my DNA on other platforms, including those that are more serious and scientific. So I downloaded a CSV file with my DNA data, where all the information was listed by chromosomes. The document was very long, but I didn't mind scrolling to the end. To my surprise, when I reached the end of the document, I found the Y chromosome, and I am a woman, was born a woman, gave birth to a child, and you don't need to be a geneticist to know that women have XX female chromosomes, while XY indicates male DNA. I only uploaded mine data to the site, no one else's. Whose DNA data did they send me? And was my DNA analysis even done there, or was the result generated based on the information I already provided in my profile and family tree?

MyHeritage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2023
Dean A. MyHeritage Rep
over a year old

Dear Ina,

Thank you for sharing your thoughts with us.

We understand that you had a negative experience with your DNA results.

Please contact us at [email protected] so we can assist you further. Kindly include a link to this review as a reference.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Massachusetts
1 review
0 helpful votes
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No Customer Service
January 21, 2025

I've been a member of MyHeritage since their beginning. It is virtually impossible to get in touch with them to ask a question. This is unacceptable. Their new use of AI produces results that are ridiculous. I have lost faith in their "helpful research".

Date of experience: January 15, 25
Dean A. MyHeritage Rep
over a year old

Dear Martha,

Thank you for sharing your thoughts with us.

We understand that you had to wait a long time for a reply. If you have any need of assistance, please contact us via email address [email protected].

Kindly add a link to this review as a reference.

Thank you in advance for your cooperation.

Sincerely,
Samuel
MyHeritage Customer Care

Spain
1 review
0 helpful votes
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Pedido no recibido en domicilio
December 21, 2024

Ya había hablado con una persona para solucionar el problema. Pero la cosa acaba de empeorar porque ingresé en mi cuenta el dinero para las compras navideñas y me acabo de encontrar con que no puedo pagar porque me han pasado un recibo de 119'79€ y además ese dinero está retenido. No puedo finalizar las compras. Así no. Por lo que anulo lo tratado con la persona con la que hablé y cancelo todo. Que me devuelvan el dinero del pedido y que anulen el recibo de 119'79€. Y ahora mismo además. Pero qué mal todo.

MyHeritage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 11, 2024
Dean A. MyHeritage Rep
over a year old

============== Español Traducción ==============

Cara Carla,

Gracias por tus comentarios.

Entiendo que has tenido una experiencia frustrante con el cobro y la retención de fondos en tu cuenta, especialmente durante la temporada navideña. Lamentamos mucho las molestias ocasionadas. Nos gustaría ayudarte a resolver esto. Por favor, contáctanos en [email protected].

Por favor, asegúrate de incluir un enlace a esta reseña como referencia para nosotros.

Gracias por adelantado.

Atentamente,
Samuel
Atención al Cliente de MyHeritage

============== Original English Message ==============

Dear Carla,

Thank you for your feedback.

I understand that you had a frustrating experience with your account being charged and funds being held, especially during the Christmas season. We are sorry for the inconvenience. We would love to assist you in resolving this. Please reach out to us at [email protected].

Please make sure to add a link to this review as a reference for us.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Denmark
1 review
0 helpful votes
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Thank you 😀
December 7, 2024

All about my data has been carefully handle with a deep respect and that makes me safe to give any information about my self and my family. I'm greatfull for MyHeritage becouse it's more importing than many feel or know to find every one that belong to my family.

Date of experience: November 27, 2024
New Zealand
2 reviews
0 helpful votes
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Fabulous
December 5, 2024

One of the best things in my life. It was definitely an eye opener, and the most amazing experiences of my life. Thank you

Date of experience: November 24, 2024
Chile
1 review
0 helpful votes
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Emocionante
December 4, 2024

Encontré una parte de mi familia que no sabía que existía. Pero me fui dando cuenta que mis abuelos y tíos lo sabían.

Date of experience: November 24, 2024
New Zealand
1 review
0 helpful votes
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Slow to receive but it was not a big deal. Can't wait to see my results

Date of experience: November 18, 2024
Kansas
2 reviews
0 helpful votes
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Information
November 26, 2024

W\hat information I need to add to the data that I already have is readily available. It is easy to find and adds more information to what I already know. I enjoy reading more about my ancestors.

Date of experience: November 16, 2024