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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
0 helpful votes
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MyHeritage thoughts
February 13, 2025
Updated review

My husband wanted a DNA test for his Christmas gift and as they were on special, I decided to get one for myself also, and so started my journey with MyHeritage.
We both went online and entered the required information, which started our family trees.
The kits arrived in a couple of weeks, and we did the tests straight away and sent them back.
It took awhile for the lab results to come back, but we were kept updated with regular emails.

From entering the required information, I started receiving emails with information that linked my family tree with other people.
As I entered more of my family details, I found so much information and so many links to others' family trees, that is expanding my family tree and filling in, what has been up to now, information that I could never find before.
I'm very impressed with MyHeritage!

Date of experience: February 10, 2025

So easy!
November 23, 2024
Previous review

I found ordering the DNA tests so very easy.
Very smooth process, easy to follow and quick to do. Thank you.

Date of experience: November 13, 2024
GB
1 review
0 helpful votes
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Interesting
February 13, 2025

The DNA results were on interesting, but the constant trying to sell upgrades gets rather irritating

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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MyHeritage
February 13, 2025
Updated review

I've been the MyHeritage for a few year's now, I've managed to get back to the 1600 but there is still a lot I would like to discover, sometimes I leave it for a couple of week's then get back into it again, it's very interesting what you can find

Date of experience: February 10, 2025

Experience
December 5, 2024
Previous review

I've been a member of myheritage for a few years now, amazing how many family members from both sides of my family i have found, just wish my parents were here to appreciate how far back I've managed to get

Date of experience: November 24, 2024
Florida
1 review
0 helpful votes
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Great program excellent support
February 13, 2025

Overall with MyHeritage I am very satisfied. And as a junior genealogist, I have much to learn, MyHeritage is the perfect program for me to help advance my skills one step at a time. MyHeritage keeps evolving and so do I.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Bra kontinuerlig uppdatering kring inskickat test. I morse kom resultatet kring min etnicitet som lite var anat men en del överraskande. Spännande! Kan varmt rekommendera MyHeritage till alla som vill hitta sitt ursprung.

Date of experience: February 10, 2025
Michigan
1 review
0 helpful votes
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I discover new features all the time when using. I particularly like all the DNA features, and the ability to learn more on the subject.

Date of experience: February 10, 2025
NL
1 review
0 helpful votes
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Myheritage geeft bij het beste abonnement veel inzicht in je familiegeschiedenis. Je krijgt veel hulp via digitale mogelijkheden die het zoeken vergemakkelijken. Ook bij het mooier maken van foto's.

Date of experience: February 10, 2025
Australia
1 review
0 helpful votes
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I use this app because it is comprehensive and dependable
February 13, 2025
Updated review

As above. There are many records across continents and ethnicities. It's just a shame that my cousin's dna has mutations so we can't fully trace my father's line back past our great grandfather. It appears our great great grandfather was born in India around 1832 - 1835 and we have no real way to confirm this. If we could, I believe we would eventually connect up with Joseph Salvador born in 1716 possibly in London- died 1786 in Charleston. There is heaps of autosomal connections supporting this connection with Spanish and Portuguese people, If we could connect these two people, we would have our history back to 1492 and backwards in Spain where the Inquisition forced a conversion and name change from Judaism and the name Rodrigues.

Date of experience: February 10, 2025

A comprehensive research system.
November 22, 2024
Previous review

I have been amazed by the amazing depth that you can get to. Some of my records appear to go back to the 1200's.

Date of experience: November 12, 2024
Poland
1 review
0 helpful votes
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Cenię sobie możliwość tworzenia drzewa genealogicznego, a szczególnie korzystanie z odkryć.

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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I find it very annoying to have 999 matches come through in one block from Filae that I don't want and there is no way to delete them en masse. I hate having to go through each one to delete or ignore. I also hate their use of all CAPS on surnames which I have to edit if I want their data. I feel my tree is very mature now and I don't need matches going back to the Normans and 1066 anymore which is mostly what I get from Filae.
Otherwise, I have had wonderful revelations and discoveries and found that my husband's and my trees have intersections in the 1400's!

Date of experience: February 10, 2025
Poland
1 review
0 helpful votes
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Wysoko oceniam portal MyHeritage...dziękuję bardzo_ Artur- Jasło

Date of experience: February 10, 2025
New Zealand
1 review
0 helpful votes
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Exceptional product and service
February 13, 2025
Updated review

I have used different genealogy services but in my experience, MyHeritage is the best. Their records are extensive, their automatic match finders are very helpful, their autosomal DNA features are the best available, and the company is exceptionally innovative, regularly coming out with new features. Other companies have their good points but if I could only choose one provider, it would definately be Myheritage.

Date of experience: February 10, 2025

Highly recommended
September 27, 2017
Previous review

This is a great company who I have been with for some years. My experience with them has always been very positive. Their support team has always been first rate. I highly recommend them.

Date of experience: September 26, 2017
Canada
1 review
0 helpful votes
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Smart Mastches
February 13, 2025
Updated review

Too many repeated Smart Matches for the same people. Often with no updating facts

Date of experience: February 10, 2025

Initial population of the sIte was relatively easy as was the ongoing updates and additions. The only issue I have encountered was to confirm entire Discoveries which led to creating duplicates. I've since learned to accept only specific data. If there was a warning about Confirming, I have not seen it

Date of experience: November 12, 2024
Sweden
1 review
0 helpful votes
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Sammansgning
February 13, 2025

Jag saknar i Myheritage att man inte kan slå samman dubletter för det blir sådana ibland. Det kan man göra i Ancestry och det är en stor fördel med det släktforsknings-programmet

Date of experience: February 10, 2025
Turkiye
1 review
0 helpful votes
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Great app
February 13, 2025

Good for improving photos and searching family history the video making people hug is amazing but not enough times available to use it sadly

Date of experience: February 10, 2025
Brazil
1 review
0 helpful votes
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Reclaiming my past
February 13, 2025

MyHeritage, overall, is very good and I'm satisfied. I have received some input about ancestors, but I have found that I receive nothing from more recent ancestors.

Date of experience: February 10, 2025
Denmark
1 review
0 helpful votes
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Efficiency
February 13, 2025

A new world opens up. Very interesting to see where you come from.
Bravo!

Date of experience: February 10, 2025
Belgium
1 review
0 helpful votes
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Quelle satisfaction de connaître ses origines
Merci pour cela

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
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Calificacion
February 13, 2025

Son buenos haciendo su trabajo cuando surge una Herramienta nueva cuesta entender cómo funciona
Pero por lo general todo correcto

Date of experience: February 10, 2025
Virginia
1 review
0 helpful votes
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Too much effort to prove I'm a human.
February 13, 2025

Your process that includes identifying things in photos (I.e., motorcycles!) was repetitive and almost never ending. Is that really necessary?

Date of experience: February 10, 2025