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MyHeritage

4.4

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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Sweden
1 review
0 helpful votes
Follow Tomas I.
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Kan vara svårt att andra när ni gör fel, min mor har blitt min moster och bröllopsfotot av mor och fat ät min moster och hennes mann.
Har meddelat om detta utan resultat.
MEN JAG HAR UPPTAKT MÅNGA NYA SLÄKNINGAR.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Ich gebe die Daten immer in FTB ein und synchronisiere dann mit MyH. Leider ist die Fotoverwaltung nicht optimal. Sie ist zu unübersichtlich, wo die Fotos gespeichert werden.
FTB müsste mal überarbeitet werden, um es zu optimieren.

Date of experience: February 10, 2025
Spain
1 review
0 helpful votes
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Muy util
February 13, 2025

Tenía bastante adelantado de mi árbol genealógico y esta aplicación me ha ayudado mucho a incrementarla, la he combinado con archivos de mi pueblo buscados hoja a hoja y el resultado es un árbol que yo mismo estoy sorprendido hasta donde he llegado.

Date of experience: February 10, 2025
Poland
1 review
0 helpful votes
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Detale dokładnosci
February 13, 2025

Dokładnie codziennie sprawdzam kto nowy jest ze mną spokrewniony. Po jakimś czasie potrafię dokładnie ocenić od którego z dziadków pochodzi nowy krewny. Super zabawa.

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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I love My Heritage but have a problem with some of the newspaper etc hints. I don't know how to save them without it asking me to upload and I don't know where or why it does that. I am doing my best and since I am disabled I can't attend the Roots and other classes. I have a problem with multiple things creating so finally called and found out I had to merge a lot of information. I do merge as often as I have time for but there are so many now I don't think I will ever get caught up. Then there is the messages I receive from people asking how and who we are related to and I haven't a clue unless it is something I have been working with recently. I try to find what they are talking about with no luck. So I feel badly that i can't answer them back.

Date of experience: February 10, 2025
Aruba
1 review
0 helpful votes
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Very Useful
February 13, 2025

I like using MyHeritage. There is much useful information about my ancestors to be found here. Often this information is not found on other websites. I also like the connection with Geni.

A couple of things that could be improved.
- I am not sure if it is possible toe easily merge duplicate profiles. Is is certainly not intuitive.
- DNA matches shared are only low centigram matches, very distant possible cousins. I have not found them useful for the most part.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Site excellent
February 13, 2025

Site excellent qui me permets de voir toute l'étendu de ma famille

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Genealogische Fundgrube
February 13, 2025

Die Funde in anderen Stammbäumen und Zeitschriften und ihre Verknüpfungen mit den Daten des eigenen Stammbaumes sind sehr ertragreich!

Date of experience: February 10, 2025
Czechia
1 review
0 helpful votes
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Celkový dojem
February 13, 2025

S programem se pracuje dobře, je vcelku srozumitelný a nejvíce oceňuji jeho vyhledávací funkce, kdy mi nabízí nálezy mých zájmových osob a často rozšíří moje údaje o nich. Někdy je to až dosti pracné probírat se všemi objevy a posuzovat je co do relevance a výsledné užitečnosti.

Date of experience: February 10, 2025
Virginia
2 reviews
0 helpful votes
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Easy to use and has a built in backup process for your security.

Date of experience: February 10, 2025
Germany
1 review
0 helpful votes
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Searching for new ancestor
February 13, 2025

My family emigrated in 1783 from palatinate to Austria in the region of Lubaczow. Caused by some occurrences many documents were lost and in the arcives overthere were many defects ( war, fire and water). With Hyheritage I could find about the button "Ahnenforschung" a lot of new for my and about my family.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
Follow Marie Françoise Q.
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Adhérente depuis les années 2020, je suis contente d'évoluer au sein de cet organisme qui me donne toute satisfaction concernant ma généalogie personnelle.
Les contacts avec d'autres personnes sont possible.
Si je rencontre un problème il est généralement solutionné rapidement.

Date of experience: February 10, 2025
Utah
1 review
0 helpful votes
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Great Resource
February 13, 2025

The "matches" sent by MyHeritage to review make identifying additional ancestors very easy. It's a great resource.

Date of experience: February 10, 2025
Sweden
1 review
0 helpful votes
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Kändes stressigt, eftersom det tar tid att lära hur det fungerar.
Även att man måste betala flera avgifter….

Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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I have had a lot of difficulty
February 13, 2025

Initially it appeared in had 2 accounts.
Managed to resolve the issue but help was difficult to obtain

Date of experience: November 6, 2024
Sweden
1 review
0 helpful votes
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Lite dyrt
February 13, 2025

Jag har varit kund länge och gillar tjänsten, men det är för dyrt. Jag hinner inte använda tjänsten tillräckligt mycket för att få valuta för pengarna. Jag är heltidsarbetande med två små barn. Det hinns inte med just nu.

Date of experience: February 10, 2025
Ireland
1 review
0 helpful votes
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I recently had a problem with my myheritage tree and the myheritage support dealt with it very quickly and efficiently

Date of experience: February 10, 2025
Colorado
1 review
0 helpful votes
Follow Jeannette I.
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MyHeritage has done a lot of work connecting me to many people over 400/500 years. I am trusting that the information is correct because I don't know much about my family beyond the 1900's. I have a slight problem that I need to contact the Help Team about, but there are other genealogy enthusiasts to help you. The DNA tests are very informative and fun.

Date of experience: February 10, 2025
Canada
1 review
0 helpful votes
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Wanted to learn my late father's background, and while I still am looking to get mare on him and his family, I've been able to track my late mother's family back to the early 1600s (and wish I had known of distant cousins in Germany when I visited there), and also my late husband'd family who came from France before the Acadien expulsion. I'm also trying to trace my British realtives. I'm still working on it. And will be forever, I expect. I like the fact that my sons or grandchildren will have the opportunity to take it over and continue it if they want when I'm no longer around.

Date of experience: February 10, 2025
France
1 review
0 helpful votes
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Très satisfait
February 13, 2025

Je ne regrette pas de mettre abonné à MyHeritage. J'ai retrouvé toutes la famille du côté maternelle. Et la je fais le côté paternel.

Date of experience: February 10, 2025