On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have been a member of MyHeritage for several years now. I took advantage of the DNA program last year just out of curiosity. When the results came back I was shocked! It revealed that I had a half-brother I was unaware of. Our mother died when I was just three. I have one biological brother who is 1 1/2 years younger than me. I am now 65 y/o. Apparently my mother had him 7 years before me and gave him up for adoption. He grew up an only child. He now has 2 brothers! We have already met in person and now talk on the phone frequently. We have another reunion coming up this Summer!
Thank you MyHeritage!
Kevin K
North Carolina
I found my heritage is the best site for my ancestry.It saves alot of research.
I have been a member of My Heritage for many years and have progressed as the system grew and acquired more data. Unfortunately, it has also become very expensive and I fear that I will not be able to afford the membership in the next few years.
Con constancia y algunos datos que tengas en la familia podrás ir adentrándote en la historia de tus antepasados, entendiendo tus raíces
- Först och främst är MyHeritage dyrt att använda. Jag skulle gärna fortsätta om det inte varit så dyrt.
Det kanske inte skulle vara fel att rabattera kostnderna för oss som har deltagit i många år.
- Det är ett otroligt flöde på avlägsna släktingar på gott och ont. Det är svårt att hinna uppdatera alla.
I was very disappointed that MyHeritage did not provide any names from previous generations of my heritage. The DNA test results only identify possible distant relations if they took the MyHeritage DNA test. If those people don't reply to your messages (that can only be sent from within the platform; replies are rare if those relatives are not still paying to be on the platform). The people who have been identified as possible connections are very low percentage matches. Those people found very few connections that are second-generation matches. Frustration kicks in family-tree work stops after listing people they already know and are still living. I want to verify family tree connections back numerous generations into the 1600s, 1700s and 1800s!
Thank you for allowing me to actually find out about my heritage and it was a blast to find out what is in my past history. Thank you so much for the help.
I love the amazing technology, but when transporting, syncing, etc. some relationships are jumbled, or incorrect. 20 years and a lot of money, and I still have little confidence in finding my brick wall! If only I could talk to a genealogy coach, to verify! Where do you see the whole family tree? Removing duplicates seems overwhelming.
Have problem with a DNA kit which was lost in mail and returned to me weeks later.
Trying to contact them for over a week and unable to have anyone respond to email
Or get anyone on phone-phone just hangs up after telling you to email.
Es interesante y necesario conocer a fondo las posibilidades que ofrece el programa. Reconozco me faltan conocimientos y práctica, para sacar todo el jugo.
Matches seemed like a good idea at first, but the fact that they don't contain info on sources is a problem. I understand that MyHeritage wants to solidify the larger tree, but doing it without sources isn't helpful to anyone.
Je to sice hodně drahé oproti jiným
Ale za tu cenu můžete hledat příbuzné z celého
Světa
Trying to update and correct ancestors but site won't let me. It says the email I signed in with is not the supervisor of the site (which is the same email address).0
Due to a new cell phone # change, I required the assistance of MyHeritage Tech Support to update my account to the new #. The Tech Support Representative was very professional, thorough and courteous. Mission accomplished in a very short time.
Ich bin total begeistert von MyHeritage und muss mich jeden Tag zusammenreißen, dass ich nicht zuviel Zeit damit verbringe. Für mich besteht da fast Suchtgefahr.
Immer wieder kommen neue Erkenntnisse und Verwandtschaftszweige herein und müssen bearbeitet werden.
I have found the service of the computer sight very helpful, and very interesting.
Family Tree builder: Suchen & Ersetzen (Datenfelder- und Kriterienauswahl mangelhaft, Sortierung der Ergebnisse nicht möglich, aus der Recherche übertragene HTML-Codes können nicht ersetzt werden usw.), Feldliste in der Standardansicht nicht anpassbar, Suchen (nicht alle Felder verfügbar), Excelexport nicht brauchbar...
There are a multitude of reference options for doing just a quick search or going as far back as you can, I'm back to the late 1500s on my tree.
My experience with this site has been nothing short of amazing!
I was able to build my family tree several generations back to Italy and Spain and I am thrilled.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members