MyFaxReviews 257

This organization is one of two things: The least competent group of people ever to go into business together, or just a gathering of truly immoral moneygrabbers. I have been trying to cancel my account with them for two months now. They continue to delay and defer me, while still collecting payments from me even as I continue to express a desire to part ways with them. But they won't let me. I almost admire the brilliance of it. They are evil, evil people. At all costs, no matter how desperate you are, do not entangle yourself with them. It will take you months to disentangle and right the situation, and you may have to make peace after the fact with having been robbed without recourse.

When you give this company your credit/debit card number, they gain a measure of control over your bank account. They can go in and deduct disputed fees from your account and you'll have to close your account to get rid of them. Even if you cancel your card, they can put thru a forced debit. I was charged $87 so far on a $5 plan for wrong-number, computer-generated faxes that were sent to my account. They credited me $50, but the $37 differential was withdrawn from my account. I don't know if there will be additional charges or additional faxes from this wrong number. Do not sign up for this service. You have no control over wrong-number or errant faxes and they charge 25 cents a page for over-the-limit pages. They don't shut down your account when you reach your limit. Someone sent 395 pages to my account in 3 separate faxes -- an account that has never even used 25 pages in one month -- 2 of the faxes were 193-page duplicates. It's not worth it.

I was looking for an e-fax service and came across my fax. Subsequently, my fax had a 30-day free trial and states that you can cancel before the trial period ends to not be charged. Well, I emailed after using one fax which took several tries before the recipient actually received it and I wanted to cancel. Today, I was still charged $10 although I canceled. I called the customer service number only to be told that I would not be getting a refund. After speaking to a supervisor, he agreed to submit a refund to the finance department for approval which will take anywhere between 5-10 business days. I would not advise anyone to use this service because they make it difficult to cancel and do not seem to be in the habit of issuing refunds when necessary.

ALERT, ALERT! SCAM, SCAM! This site is the largest fraud that exists. Please do not use it!.
It doesn't have correct policy to the customers, faxes never reach their destination, yet they will charge to your account, in my case they did 3 times. $ 30. Although it seems absurd, I think we have the obligation to report these sites and make the relevant claims to return the money that THEY steal from people. Most of us think that it's only $ 10, but there are many of us who fall into the trap.

Can't comment on their service because I sent just 1 fax which the recipient claimed he never received. This was during their free 1 month trial. They charged me a dollar for that, since you're supposed to save your credit card details with them. I thought that was fair enough since nothing seems to be free nowadays. A month went by and I forgot about them. Next thing I know I've been billed 10 dollars without a reminder that my trial had ended. I cancelled my account immediately and then requested a refund, but they didn't care. As I had cancelled immediately, I didn't even get to use that 1 month. In short, paid 11 dollars for 1 fax!

This company is a scam. They do not tell you that the charge for the time it takes to let the faxes go through. Which is entirely out of your control when calling fax machines and entirely within their control. So they just charged me for over 400 pages, when I just sent less than 70. They charged me $40 and then a random $15 charge too. They are a scam... do not sign up with them. I recommend using Windows OS and hooking up to a landline.

Don't ever subscribe to this company. Their service won't work on part of Canada and they will still continue to charge your credit card. Stay away! As it explicitly say. I have to cancel a credit card just because they won't refund an INEPT service.

Well I've used myfax signed up in the 16th of march and received a bill for $10 on the 17th of march 2017. This service was suppose to be a free trial but it charges you for duration on how long the fax takes to send to recipient. I sent two faxes within the United States both 3 pages in length. I received a message from myfax stating one did not go through I tried again and it went through. But I was charged a duration rate for them sending it so many times. I called and spoke with a rep and they said there is nothing we can do about the duration. I explained I would not have continued to send a fax based on duration prices had I know I would be charged so much. I would have canceled and tried again later. They could not refund me my $10 back. He said he would put in a ticket for reconsideration. Never occurred so I wrote the BBB to see if they can help me get a resolution. $10 may sound as a petty disposition but I don't like shady companies taking avantagw over others.

1. Offer free trial
2. Charge you during free trial
3. You can't easily cancel your account! You must call in and talk to someone directly.
4. Refuse to refund charge during free trial period. Says it is my fault for sending over 100 faxes. Problem is, I never had a successful fax go through. Two failed attempts and I gave up on their service.

In summary: Free trial; no successful faxes; fraudulently charge me $10; poor customer service; try to obstruct canceling of account.

I signed up and cancelled the account following the procedures their company indicated (as their website indicated) within the TRIAL period. However, the company waited until AFTER the trial period was over to inform me there was another way I needed to cancel - by phone! They said this was in their service agreement (the fine print that was apparently mailed to me). BUT not only was this clearly different what was advertised on their website to email "*******@myfax.com" but also support took 2 weeks to respond. Not only inept but also clearly misleading the only consumers they have!