MyDeal AUReviews 313

Bought a bamboo set of sheets. They told me (after I paid) that the colour I ordered wasn't in stock. I then chose a different colour, which was okay, but not ideal. The sheets arrived today and the quality is terrible. The seams are not sewn together properly and the are a polyester and bamboo blend, not 100% bamboo as advertised. I was told that I could return the sheets for a full refund as long as they were in the original unopened packaging. The defects in the sheets were only detectable once I had opened the package, making a return by their standards impossible. I told them so and they've yet to respond (and probably won't). Stay away!

Purchased an entertainment unit from them on the 5/10 and it was dispatched on the 6/10 and I still have not received it (it's coming from 45 mins away) every time I call I get a different b******t story about where it is. The latest is they have launched an investigation because apparently it's lost in transit (but the transport company have no record of ever picking it up)?
All I want is my money back, The service has been utterly disgusting and I will NEVER buy from these clowns again

I purchased a "so called" 16MP 1080P HD Digital Video Camcorder DV Camera with 2.7 Inch LCD Screen from MyDeal. The spec said, it has 16X digital zoom (wrong 2x), Screen is unreadable at times.
Well, this product should not be sold as as anything less that a child's toy. Buy one, by all means, if you really want to disappoint some kid. I communicated with MyDeal regarding a refund, but they said it could take months because they come from China. Funny that, it only took 2 weeks to get here when I purchased it.

My wife ****** purchased a box containing a pair of Bokashi Compost Bins. I picked up the box from the post office about two weeks ago and a couple of days later another 7 boxes arrived by courier. How this happened I have no idea, but I have been in touch with Annelise (with your Supplier) who advises me that they were told of Order ******* dated 19/7, Order ******* on the 23/7 and Orders ******* and ******* and ******* and ******* and ******* all on the 26/7. Clearly something has gone amiss somewhere as we clearly cannot use 16 Compost Bins. We would like to return the unopened seven boxes to you to put this matter to rest. Could you advise how we can do this please. I would add that I have had a lengthy string chat with Mr Mohamed at My Sale and Ozsale only to discover that you were not associated with them. This was because Annelise initially gave me the wrong Customer Service address and my first reply was from Ozsale. I would appreciate your early reply. (Name, email address and phone numbers withheld, but available to My Deal). The website is a maze with no exit and the most catastrophically unfriendly I have ever experienced. After three months of trying, I found that they been publicly listed on the ASX and I now know how I shall get in touch with them. Needless to say, I did not buy shares.

Published 2 weeks ago
We ordered Kasa outdoor storage bench for $188 from My deal after carefully examining all the dimensions and photos on the website. When product arrived its depth was a full 150 mm less. The hinges shown in the photos weren't there at all. The way all the parts were connected was so different that it made the storage compartment half of what it was shown to be. We wrote to My deal immediately to return the product and packed it in its original packing.
They got us in touch with the manufacturer over email and asked us to directly communicate with them about the problem. It has been several days of back and forth emails. We have have sent them all the photos and dimensions and every single email asks us the same question. What is the issue with the product? We are fed up now and need a quick resolution and planning to approach the consumer court if the product is not picked up and refunded. Please be very wary when ordering from this website. After writing reviews the company got in touch with us but they haven't done anything to resolve the issue. It has been over 20 days and we are now registering a case with fair trading.

Almost 2 months ago, I made an order through this company - believing that my order was coming to me from within Australia. When I discovered that it was delayed due to national border closure, and because it was coming from China - I tried to cancel. No such luck - even though I paid through PayPal (whom I'm also not impressed with over this transaction). I was not given the opportunity today to refuse the package when it did finally arrive. So, I have written off the money I paid as a lesson learned - and threw the package in the bin as I will not risk COVID19. BE WARNED. AVOID this online company. I have kept all emails in support of this review.

The items are extremely inferior and cheaply made also more expensive if you do a search for the same product online elsewhere!
I purchased a powerhouse:
https://www.mydeal.com.au/hose-power-jet-washer-wand-attachment
Seller: Fantasy Supply (Direct Import)

Cheaply made and spurted everywhere COST $39.98, refund was $31.98 minus an
$8 restocking fee can you believe it!
DONT SPEND YOUR HARD EARNED CASH, especially for cheap asian knockoff items like this...