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MyCleanPC Reviews Summary
The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
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This service is a good value. They take care of issues quickly and the customer service is very good.
I highly recommend US Tech Support and web security. I have been using US Tech for many years now and will continue to use their excellent services.
SO FAR FAST AND NOT SLUGGISH AT ALL. GREAT SERVICE FROM THE TECH. NOW IF I NEED TO UPDATE THIS LATER I WILL BUT SO FAR SO GOOD.
I have been a long time customer and have always received great tech support. For this they get 5 stars. HOWEVER, the customer service reps who initiate the tickets must be on commission as they are always hyping and pushing new products - and must be trained to not understand or accept the word NO. It is SO OBNOXIOUS! And for this, they lose a star. I actually would take even more stars away but don't want the rating of the actual technical support to be affected.
My computer would jump from one page to another on its oun. Tech found prob in that my touch screen was malfuncting. Since I do not use the feature I would never have gussed that was the issue.
I feel more secure with my computer now especially after I had a lot of people claim they were fixing my problems.
We called as we were on a suspicious call that was helping us on our computer problem, only they gave me a ticket number & I called UST123 to see if that was in fact a real ticket they were working on NOW. They said no and walked me through how to safely get them out of my computer, the technician who helped was Jason and he was knowledgeable, patient and kind - peace of mind!
I have been a member for many years they have helped me out and they were great at fixing any problem I had. I couldn't ask for any better technician they are so pleasant to work with. Thank you all for everything you do for me and all others
Your service has been always a pleasure with any technician on any call. They are trained excellence and that is what they give. They are always up on the most current problems they need to solve. Sooooooo Thank you and Merry Christmas
Been a member for years. They have helped me with every computer and program I have. They have helped me set up the printers, get my wifi going as we have different houses, and the list goes on and on. They are always polite even though I am totally frustrated; they are patient with me. They take the time to listen to my problems. At my age, I need these people to help me with a machine that was not in my childhood---it wasn't in my adulthood either. I especially appreciate that I can trust them to do the job, and not do something illegal. Nowadays, that is a real plus for a company.
It's nice to know that MyCleanPC runs on my desktop computer keeping it always running smoothly. A great value for my money.
Very professional and friendly support - so pleased to have this service since I am an old man and not tech savy - staff is patient when guiding through the necessary steps to connect to suppport
Only issue I had was I thought I was paying Canadian but it's understandable; e. My support worker was thorough in his work and very informal I am pleased by his service thanks
If I have any issues with my computer, MyCleanPC takes it over remotely and solves the problems. One year, the Technician even told me when I needed a new motherboard. They are diligent and thorough!
The software and services are a good value. It is good to have a computer that runs optimised and is secure.
I find the service to be outstanding The person I talked was very friendly and helpful, I would requimend the service
All the help and support you could want! Nice tech. Every thing I had wanted to ask was answered in a way anyone could understand! Great value!
I paid for a yearly subscription, received fake calls immediately after. The program was subsequently self deleted from my computer. I called support, they used remote access to "fix" it (I watched them, all they did was lower my firewall.) I paid $20 extra for identity protection software. (they didn't install anything extra.) The program self deletes again a month later, I call software with all my correct info including my order number, and they said that they don't have that order number. They said I never paid for anything. SCAM.
From the business
MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1 million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members