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MyCleanPC

4.0

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MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

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Oregon
1 review
0 helpful votes
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Good value
September 30, 2019

A little hard to follow what tech is doing. Need to have some sort of update for client to follow. Otherwise great

Date of experience: September 28, 2019
Colorado
3 reviews
0 helpful votes
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Thank you US Tech Support
September 29, 2019

Computer sunning slow so I called and had them go through it. All that was wrong was I had some adware, no viruses, thank goodness. Thank You US TECH SUPPORT

Date of experience: September 27, 2019
Washington
1 review
0 helpful votes
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Fantastic Customer Service
September 21, 2019

This company is great! I opened a chat with Austin, he was kind and very tentative. He got me through to a technician and they solved the issue I was having. It took roughly 40 Minutes and now my computer is virus free and a lot faster. Thanks guys!

Date of experience: September 20, 2019
West Virginia
1 review
0 helpful votes
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Awesome!
September 19, 2019

My problem was resolved! I was very worried that my system could not be restored! But it was! Thanks US Tech! I will definitely use them again!

Date of experience: September 18, 2019
New Jersey
1 review
0 helpful votes
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Great service and nothing seems too hard to fix. Have used the service several times and every time they seem to be able to repair the problem.

Date of experience: September 17, 2019
Missouri
1 review
0 helpful votes
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Clean PC and Anti-Virus
September 19, 2019

MyCleanPC personnel were extremely efficient and friendly. Everyone with a PC should be using this product.

Date of experience: September 17, 2019
Canada
1 review
0 helpful votes
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Computer fixed remotely
September 16, 2019

Very satisfied with the result, I was totally lost as how
To proceed, remotely the problem was fixed satisfactory

Date of experience: September 16, 2019
North Carolina
1 review
0 helpful votes
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Works great
September 9, 2019

Once it was done my computer was faster, and wi-fi was restored. The tech was great and knew how to use the product.

Date of experience: September 8, 2019
New York
1 review
1 helpful vote
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The best thing about US tech support is that not only do they do excellent work, they are very convenient.

Date of experience: June 4, 2019
Florida
2 reviews
1 helpful vote
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Try me again in 2 to 3 days. Can't evaluate it with out trrying it. ALSO I am trying to get you to fix a second computer that you can't seem to connect with!

Date of experience: June 4, 2019
Indiana
1 review
1 helpful vote
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Service was great and efficient. I would recommend MyCleanPC to anyone. And the cost is very reasonable.

Date of experience: May 28, 2019
Georgia
2 reviews
1 helpful vote
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I did not have to travel to any place or location to have my PC problem solve. Right from in my living room, I just had a conversation with My Clean PC technical support staff on the phone and did few instructions and in 1 - 2 hours my IT issue was resolved. This is a remarkable service. You can be anywhere, all you need is internet service and your IT problem can be solved.

Date of experience: May 27, 2019
Alabama
1 review
1 helpful vote
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Outstanding service, and especially the service I received from Michael who took my call as he was great and very helpful. I am very satisfied with U S Tech Support. Thanks.

I rate your overall rating as a five.

Date of experience: May 22, 2019
California
1 review
1 helpful vote
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As soon as i know for sure that this will solve this problem. I am hoping for the best for the first time since i have started using computers. There are a lot of bad technicians out there that are professional only in lies. I have been there several times. I am still paid up for 16 or so months with another company. Boy did they see me coming. A great disappointment i can assure you...

Date of experience: May 22, 2019
California
1 review
1 helpful vote
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Happy
May 15, 2019

So far everything is doing great. I hope I continue having a great result. The young lady that I talked to was fantastic and so kind. The tech seemed to take great care of my messed up computer and I want to thank him.

Date of experience: May 14, 2019
Iowa
1 review
1 helpful vote
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I was having issues and these guys stayed with me until I was satisfied on the job. Plus they kept stressing that I had 30 days of this service so if I had any other problems come up in that time to be sure to give them a call. This is the only company that gave me a call to make sure everything was good before I even had time to call them. I was impressed.

Date of experience: May 5, 2019
North Carolina
2 reviews
0 helpful votes
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Great Service
May 6, 2019

I've used US Tech Support for many years. There service & communication is great. I feel very comfortable letting them work on my computers

Date of experience: May 5, 2019
North Dakota
1 review
1 helpful vote
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I will refer this company to anybody who has a dirty pc and needs it clean. Basically, what I look out for is scams and happy to say this is not one of those scam companies.

Date of experience: May 4, 2019
Illinois
1 review
0 helpful votes
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Excellent service.
March 11, 2019

I have never called this company and not received top-notch service. All of my issues are always addressed quickly and with great accuracy. I would recommend this service to anyone. It is a saviour for a senior with very little computer knowledge.

Date of experience: March 10, 2019
Florida
2 reviews
0 helpful votes
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I know people hate to turn over their computers to strangers, worrying if their privacy and control would be compromised. Well, worrying is a thing of the past with US TECH SUPPORT..

Date of experience: March 3, 2019

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States