Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of MyCleanPC

MyCleanPC

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate MyCleanPC?
grey stargrey stargrey stargrey stargrey star

MyCleanPC Reviews Summary

The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.

This summary is generated by AI, based on text from customer reviews

shipping
18

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Great service---Fast too
December 20, 2017

Great service---Fast too. Customer service is ALWAYS understanding and helpful. This is why I've been with you guys for over 10 years now and plan on staying forever

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

The computer had been invaded and spyware and malware had been placed on it. US Tech support cleaned and removed all of that. Now the computer should be safe to use again.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

I used the USTech Icon to run a scan. My computer has been so slow and a couple of my everyday programs would not open up. So I called to see if I could fix all the issuer

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow robin w.
Unfollow robin w.
Share Review
Report Review

I haven't gone online to test. But the servicer was the fastest ever from this company, Jose. Who answered my call, was super ultra pleasant to deal with!

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Jeff F.
Unfollow Jeff F.
Share Review
Report Review

I have used MyCleanPC for over 10 years. Unless you are a computer guru you should not be without this service. This is an incredible value for the money. Instead of having brain damage... just call and let them do their thing while you do yours.
Or you can just pull your hair out for 4 or 5 hours and get nothing done!

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow NOUREDDINE S.
Unfollow NOUREDDINE S.
Share Review
Report Review

I had pop-ups displaying fake warning message and a phone number to call and get the issue fixed. The technician was very quick in fixing the issue. Thanks.

Date of experience: January 3, 2018
Texas
1 review
1 helpful vote
Follow Mary E.
Unfollow Mary E.
Share Review
Report Review

I am not sure if the problem was fixed. I just called the tech & told them to scan my computer---they could not have scanned my computer in 15 minutes.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Scott c.
Unfollow Scott c.
Share Review
Report Review

Problem not totally solved put I can print from the lap top now. Going to have to call net gear and find a solution to fix wireless printing capabilities.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow margie n.
Unfollow margie n.
Share Review
Report Review

Someone was trying to get access to my computer and instructed me to call their number for repairs. So, I called U S Tech Support and you fixed it. T

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Paul D.
Unfollow Paul D.
Share Review
Report Review

Customer service was respectful and professional. The work was done in a timely fashion. Over all, very satisfied with the work and the service

Date of experience: January 3, 2018
Texas
2 reviews
0 helpful votes
Follow Vivian C.
Unfollow Vivian C.
Share Review
Report Review

I am not computer savvy, the tech asked appropriate questions, walked me through everything, and resolved the issue. The tech was very professional.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Gregory D.
Unfollow Gregory D.
Share Review
Report Review

My computer was unable to maintain connection to my router for longer than 20min. The technician was able to trace and fix the issue perfectly.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Terri M.
Unfollow Terri M.
Share Review
Report Review

When I have trouble and the screens have been slowing down. You have helped me to get back on track. Thank you for taking your time to help

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow nancy w.
Unfollow nancy w.
Share Review
Report Review

I had a spam technician tell me I had virus on my PC. He wanted me to pay $499.99 to have a 2 yr contract. I called US tech instead. Thanks

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

This tired old baby needed a good old fashion tune up, at this point in time baby is feeling good in these new shoes, Thank You Kindly

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow carol b.
Unfollow carol b.
Share Review
Report Review

He walked me throught everything i needed to do at my end he was so patient with me as i don't know alot about computer so thank everyone

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow BEVERLY B.
Unfollow BEVERLY B.
Share Review
Report Review

There was no waiting around the technician started working from the get go, and it didn't take up all of my day, I appreciate that.

Date of experience: January 3, 2018
Texas
2 reviews
0 helpful votes
Follow SUMPTER B.
Unfollow SUMPTER B.
Share Review
Report Review

Your service is invaluable to me; I will renew it at the end of contract. Please alert me when the contract gets close to ending.

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Jennifer R.
Unfollow Jennifer R.
Share Review
Report Review

Getting DLL error when trying to run applications; found out we had a virus - you fixed me up and all is working just like it should!

Date of experience: January 3, 2018
Texas
1 review
0 helpful votes
Follow Shawn H.
Unfollow Shawn H.
Share Review
Report Review

Cleared my computer of whatever caused it to slow down and freeze up. Also cleared any errors in Early Detection and PC Optimizer.

Date of experience: January 3, 2018

From the business

MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1  million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.


mycleanpc.com
Pasadena, CA, United States