Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great service---Fast too. Customer service is ALWAYS understanding and helpful. This is why I've been with you guys for over 10 years now and plan on staying forever
The computer had been invaded and spyware and malware had been placed on it. US Tech support cleaned and removed all of that. Now the computer should be safe to use again.
I used the USTech Icon to run a scan. My computer has been so slow and a couple of my everyday programs would not open up. So I called to see if I could fix all the issuer
I haven't gone online to test. But the servicer was the fastest ever from this company, Jose. Who answered my call, was super ultra pleasant to deal with!
I have used MyCleanPC for over 10 years. Unless you are a computer guru you should not be without this service. This is an incredible value for the money. Instead of having brain damage... just call and let them do their thing while you do yours.
Or you can just pull your hair out for 4 or 5 hours and get nothing done!
I had pop-ups displaying fake warning message and a phone number to call and get the issue fixed. The technician was very quick in fixing the issue. Thanks.
I am not sure if the problem was fixed. I just called the tech & told them to scan my computer---they could not have scanned my computer in 15 minutes.
Problem not totally solved put I can print from the lap top now. Going to have to call net gear and find a solution to fix wireless printing capabilities.
Someone was trying to get access to my computer and instructed me to call their number for repairs. So, I called U S Tech Support and you fixed it. T
Customer service was respectful and professional. The work was done in a timely fashion. Over all, very satisfied with the work and the service
I am not computer savvy, the tech asked appropriate questions, walked me through everything, and resolved the issue. The tech was very professional.
My computer was unable to maintain connection to my router for longer than 20min. The technician was able to trace and fix the issue perfectly.
When I have trouble and the screens have been slowing down. You have helped me to get back on track. Thank you for taking your time to help
I had a spam technician tell me I had virus on my PC. He wanted me to pay $499.99 to have a 2 yr contract. I called US tech instead. Thanks
This tired old baby needed a good old fashion tune up, at this point in time baby is feeling good in these new shoes, Thank You Kindly
He walked me throught everything i needed to do at my end he was so patient with me as i don't know alot about computer so thank everyone
There was no waiting around the technician started working from the get go, and it didn't take up all of my day, I appreciate that.
Your service is invaluable to me; I will renew it at the end of contract. Please alert me when the contract gets close to ending.
Getting DLL error when trying to run applications; found out we had a virus - you fixed me up and all is working just like it should!
Cleared my computer of whatever caused it to slow down and freeze up. Also cleared any errors in Early Detection and PC Optimizer.
Answer: Nope! You download one program from us and you get one program from us.
Answer: You can try the software to start. If you need additional help after installing the software, you can call (877) 770-0215.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: The software is $19.99 for the year. When you buy the software, you get 1 free month of remote tech support. If you choose to continue the remote tech support, it is $19.95 per month.
Answer: Please simply call (866) 996-1025 and they will take care of you.
Answer: Yes, you can! Just call to help line and they will discount it
Answer: The scan is free. If you decide to upgrade for cleaning, it's $19.95.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
Answer: Please call (866) 793-0454 and one of our reps would be happy to help you.
MyCleanPC is a leading Windows PC cleaner and optimization tool that improves your computer’s speed and performance by removing clutter and tuning up your system. It scans for and removes junk files, temporary files, adware, and other issues that can slow down your computer. The software also features a built-in registry cleaner and malware removal to fix problems like system slowdowns, crashes, and unwanted pop-up ads, thereby improving stability and security. Trusted by over 1 million users, MyCleanPC offers a quick free diagnostic scan and an easy-to-use interface, making it simple to keep your PC running at peak performance.

