On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Mypicture Reviews Summary
Mypicture has a rating of 2.9 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Mypicture most frequently mention customer service, poor quality and full refund. Mypicture ranks 10th among Photo Printing sites.
We monitor reviews for authenticity
After ordering 4 canvas pictures and waited for the slow delivery of UPS they finally arrived delivered by a neighbour. On opening the two parcels I found three frames very badly WARPED that they would not lie flat on the wall. This is the worst workmanship that i have ever seen. The gap between the wall and the picture was big enough to put my very large HAND between. As a photographer I WONT be using again. Patrick W
I ordered 3 canvas, s. 2 arrived today im not happy at all because half the faces are missing. Its been a waste of money. I will never order off mypicture again
Dear Tracey,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your My-Picture-Team
I did not receive my canvas... that was very unconventional because it was for BD... I asked the site but without any reply... absolutely not correct attitude...
Dear Paulin,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to [email protected] Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture-Team
I received my canvas and couldn't believe they'd sent this 'thing' without checking it, the quality is absolutely horrendous! On contacting them they say it's due to the dpi of my picture and it's basically my own fault? Nowhere in the order process was I warned that the quality would be compromised!
Lots of emails back and forth and they're now quoting German consumer law saying I'm not entitled to a refund. It seems although they are called my-picture.co.uk they are not a British company and therefore our trading standards do not mean a thing. They keep offering me another print but all I want is my £40 back for something that is no way 'fit for purpose'. Would not recommend this company!
Easy to use site, quick/super fast delivery, very (extremely) competitive prices.
Wow got to write at least one hundred characters for a review this is a new thing. Oh well...
I ordered a Softcover Mini photo book, I did not receive one! What I received was folded paper, this was not the softcover described on the my-picture.co.uk web-site. Photobooks are described as being hand bound, mine was stapled. I paid for the item to arrive in 3 5 working days, it arrived late in 8 working days. Having dealt with their Customer services several times, they do not read the details given in your emails and wont refund, they just offer a small discount off your next order. I will never place an order with them again, disgusting.
Fast delivery, well packaged, looks great, very happy. Have given 4 stars rather than 5 as I HAVE to submit 100 characters in my experience review?!?
I got a picture of my best mate and hubby on there honeymoon and got it made into a 30x20cm photo and framed in silver frame, the result was amazing, delivery was within 5 wk days couldn't fault anything.
I have ordered twice and both time I had to chase my order. I have paid when I have placed an order and when I was after few weeks emailing where is my order they said my order is invalid because I have not paid! I sent confirmation of my payment and then they processed my order! Twice I have ordered something as a gift for someone and of course was late with the gift! Not happy with the system at all
Bought several pictures, very impressed with the quality and all at such a good price. Delivery was prompt too! Would definitely recommend x
Excellent quality even on the smaller frames, speedy delivery, really good prices and I love the way the pictures are stretched around the frame rather than having ugly edging showing.
I had been looking at all the printing sites and I had a very old 60 year black and white photo all the other sites I tried said I could not use the picture because they could not see the picture when they tried to scan it in to print on the picture I wanted but I tried your web site and I had no problems at all so I will so use your site again and any body else who has a problem just try the site out.
I have used this website on several occasions and I find it extremely easy to use. The items are quickly delivered in good order and so far I have not had one complaint.
I ordered a canvas of my rescue German Shepherd dog, the website was easy to use and the whole process was straightforward, and the results were amazing. I love it so much and my visitors are in awe of it with many compliments. I would recommend this site 100%
I ordered a print and it is lovely. Superfast delivery and packaged with care. Would definately recommend and will be buying more in the future.
This is the second picture I have had done by My-Picture, and I am so pleased with the results. Highly recommended!
The picture was very precious as it was our last (large) family get together with everyone on before my Mum passed, so I was apprehensive at having it enlarged. I need not have worried. It came back on a huge canvas without any loss of clarity, in fact it seemed much brighter with clear, defined colours, and is hanging in my front room. Everyone who visits comments on it positively... thank you.
Not happy, sent the wrong picture. Offered £5 refund. It was a surprise gift for my neice and i was very upset that this happened.
Very good quality prints, well packaged, arrived quickly and ahead of anticipated delivery date. Exceeded expectations!
Fantastic service and my pictures look brilliant on my wall!
Excellent quick service and top quality
From the business
No. #1 Rated Canvas shop in the UK on ReviewCentre and TrustedShops.? Cheap Canvas Prints.? Lowest Price Guarantee.? SALE -73%
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to [email protected]. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture-Team