musicMagpieReviews 254

Switch and bait company. Everything they claim is a lie. The worst return service and the worst customer service company. Will never use. Customer beware! From £430 to £40!

Sent them a Samsung galaxy s10, offer was £157, received a email saying something wrong with the lcd, next offer £35. Shocking company, refuse the offer, now i have seen the reviews i just hope i got my phone back. Because they was nothing wrong with the phone at all

I ordered a phone for my daughters birthday and it never arrived even though I paid extra for next day delivery! I was told I needed to wait 7 days and then they could reprt it missing with the courier. I waited the requested amount of time and contacted them again but other than more or less accusing me of recieving the phone, when I have not, they have been very unhelpful, so I am still with out a birthday present for my daughter, no replacement has been sent and no refund - DO NOT USE THIS COMPANY THEY WILL STEAL YOUR MONEY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS THAT WORK HARD TO PROVIDE FOR THEIR FAMILIES, I HIGHLY RECOMMEND THAT YOU DO NOT PART WITH YOUR MONEY TO THIS COMPANY!

Oh dear, I used used Music Magpie for years but on sending through several items the other day I won't be using them again. They awarded 'zero value' to a Bluray boxset, stating it had no barcode and was a promotional item. I emailed immediately to question this as I had bought the item from Amazon and I had scanned the barcode when selling to Music Magpie! Several emails later, after I offered to pay return postage, collect in person etc. they state there is nothing they can do... they value it at £15! So will they sell it... hmmmmm. Really poor and I would avoid.

As per the many below reviews, I too sent my iPad Pro to MM and was quoted £230 - they then revised the quote saying the LCD was damaged and there where signs of liquid damage - none of which is true - and their revised offer was £19.00! A complete rip off - DO NOT TRUST THEM.

Just sell ur stuff in Gumtree and prob get more for less hassle. Total waste of time. "Same day payment" that's a laugh!

Absolutely disgusting from Music Magpie.
Raised 3 complaints now none of which responded to appropriately. Payment allegedly issued, not received informed that it was issued incorrectly and must wait further 24 hours for reissue. £1000 phone sent in with value of trade at £610 absolutely fine with the valuation and amount perfect, but now refusing to pay me. I will be escalating to trading standards and the police due to the stress caused by the process spent days on the chat to get answers all I want is the money I was assured for the product they now have ownership of!

Tried reducing an original offer of £400 to £40 because our Ipad Pro was "bent beyond repair". Absolute b. S., there wasn't a thing wrong with it but I've seen so many reviews of them trying this trick. They then attempted to get our review taken down from another site because I didn't include our order number. Because they can't post the one 1-star reviews amongst the 4 and 5* reviews they put on their website to lure people in. And who knows how much £££ in accessories they're pilfering from people by not returning them if they decline the second offer. Absolute scam.

I found a copy of the exorcist 3, collectors edition on music magpie. I was delighted! Been looking for ages for this version! However, neither of the two discs worked in either of my players. I returned the FAULTY goods as asked, paid for postage, but still no refund. I've sent dozens of messages now. All they say is "take it up with eBay". Will never use them again! All for the sake of a ten pound dvd. Absolutely rubbish service. 1 out 10 from me.

I sent a Motorola phone to them that had hardly been used and was in mint condition... They initially offered me £40 but when they received the phone came back with a revised offer of a measly £3 saying the phone wouldn't switch on. Asked them to return the phone which they did I took it straight out of the box and switched it on no problem. I get the feeling that they say the phone is faulty in the hope you will just accept their revised offer so they can then just sell it on for maximum profit. Beware don't accept a revised offer if you know your phone was working when you sent it to them or even better don't use them at all! I really cannot recommend them whatsoever.

Sell ambiguous phones and sugarcoat them as ‘good' condition. Would think twice before parting with your hard earned cash!
Also a considerable jump in price for buying and selling, it's day light robbery.

DO NOT BUY! I have never dealt with a more unprofessional company in my life. After guaranteeing next day delivery on their site, my phone which I paid over £600 for got lost in the mail I understand this was the fault of Royal Mail but as a company they have refused to offer me any solution. After being without a phone for week which was the time frame I was told I had to await formally (without offering any assistance in the meantime) they are now refusing to tell me what my next steps as Royal Mail have officially lost the phone.
They take your money and then absolve themselves of any responsibility. Beware when buying! Their customer service is horrible... chat function does not work and no phone. Buy elsewhere!
DO NOT BUY! I have never dealt with a more unprofessional company in my life. After guaranteeing next day delivery on their site, my phone which I paid over £600 for got lost in the mail I understand this was the fault of Royal Mail but as a company they have refused to offer me any solution. After being without a phone for week which was the time frame I was told I had to await formally (without offering any assistance in the meantime) they are now refusing to tell me what my next steps as Royal Mail have officially lost the phone.
They take your money and then absolve themselves of any responsibility. Beware when buying! Their customer service is horrible... chat function does not work and no phone. Buy elsewhere!

Sent few items, books and cds to reach £5 minimum. Got email within 2 days of them receiving to say payment in bank 1-2 days. 1 month on still no sign, numerous emails with customer services. Used Webuybooks.com and Ziffit.com, both paid really quickly. Steer clear of music magpie!

Sent an iPad Pro to these people in perfect condition which I used everyday watching films, sports with no problems at all. Got a message today saying they're revising the offer to £35 from £380 as the LCD didn't pass! They're having a laugh as far as I'm concerned and trying to rip me off. Mine was personalized so let's see if I get my original back! Never trust these people, it feels like I'm being mugged!

Sent a phone in that was in complete working order without a scratch on it, one I had been using myself up until a brought a new one. Once Music magpie received the phone they dropped the offer price down from £60 to £18. I've declined the ‘offer' as I'd rather give the phone to a charity but am genuinely concerned if I'll even receive the same phone back.
Feels like a scam.

1 star is being polite
1 star is being polite. Sent an Apple Watch and there was a delay as I had to remotely remove the iCloud account. Since then though no payment has been offered and nothing received. Impossible to contact and all emails and complaints are now blatantly being ignored. Misleading advertising regarding selling items. At present I have basically handed over an Apple Watch to a large company and said goodbye to it. Think very carefully before selling high value items. Since this review I have sent 20 to 30 emails to all of the addresses I can find and rarely get a reply. If I do it is a generic email saying they will escalate it. They simply will not mention or discuss payment. They have had the item 8 days now and for the life of me I cannot get the money out of them. My only option now is to go to trading standards, but it would seem that with regards to my item I have to face facts that they have it and will not be paying for it. Probably one of the happy 5 star customers on another site has already bought it.

This is my second attempt at purchasing a phone through music magpie, i thought not a chance it could be terrible twice, the first time must have been a freak accident. How wrong i was. I ordered this phone on the 9th April, and due to the awful non delivery last time, i decided to pay for express next day delivery. Today being the 17th April, and still no phone. I contacted music magpie and demanded a full refund to take my business elsewhere, and they said they had issues sending it out but would refund my delivery, and get it to me within 3 days. Well 3 days is here and still no phone, and no refund at all. Despite several emails requesting a refund (all ignored with not even a courtesy reply).
Customer service does not exist. How can a company ignore several customer emails? If i could give less than 1 star, i would. My daughter is back to school on Monday and now has no phone, after not receiving this one, and them refusing to refund my money to purchase one elsewhere.
Magpie by name, magpie by nature!

Bought an xbox console from this company on ebay. On the day delivery was due messaged them to ask if the item had been sent and a few hours later they replied to tell me the order had been cancelled. Several messages and different stories later it became clear how they operate. List an item, sell it to as many people as possible, collect all the payments and keep the money in their bank for as long as they can. They don't issue refunds, you have to open a case with paypal and they don't respond to that either just wait until it runs it's course and paypal issue the refund.
I believe this is fraud and I am looking into legal action against these scammers.

Sold an item, with all the pieces and games. Then was told that the console was missing a controller which is a LIE because I posted two! I obviously rejected the offer as I don't want to deal with a lying company. Overall really horrible customer service AND THEN they sent back the item MINUS the controllers I sent, cables like HDMI lead, sensor AND stand. Literally JUST the game console. I have emailed asking where these items are but no reply!
Please use a different selling website. Reading other reviews it seems they pick and choose when to do this so as not to arouse too much suspicion. Kind of pathetic that they would try to swindle customers like this.

Very bad work network. Dont understand its you self prestige. Cane your teach from another network probable like "Ziffit" work perfect.