musicMagpieReviews 254

Will never use this company again sent my phone to them they received it and took 9 days and 3 emails to pay me.

I sent my iPad off to Music Magpie. Did not like what they were offering as they changed the goal posts, not an issue as they send it back, right? Well, they did not send back the SIM tray to my iPad, now I cannot sell to anyone else nor use it!
I have tried and been promised to have this resolved but they lied 3 times saying they sent a new SIM tray out to me but have not, I have been lied to saying that a manager will be in contact but has not, you can not even speak to a person at their "customer service".
They have left me stuck in an impossible position.

If they can't get a SIM tray right when there is an issue then Imagen what they do when it's something bigger?
YOU HAVE BEEN FIRMLY WARNED, DO NOT TRUST MUSIC MAGPIE WITH YOUR PROPERTY!

NEXT FB & TWITTER AS PEOPLE SHOULD KNOW

Send my iPhone 7 to them and they quoted £85 but then got a email saying the screen is cracked and offered me £25.50,, there was nothing wrong with the phone as I took pictures of the phone before I sent it,, I asked music magpie to send me pictures of the supposed crack they did and it doesn't match nothing on the pictures they sent me. So will be finding out wat I can do about them,, I should of never of sent it to them as wat they done b4 I though it was just me,, I'm a idiot in trusting them

Sent them games, dvds and books. Checked the quality and working of all the games and dvd's before sending it. Most of the games got rejected as not working and a brand new box set was rejected as cosmeticly damaged. Tried to get more information out of them but they will not give any and won't send anything back as they now 'recycle' it. Please avoid at all cost

Wish I had taken photos for proof, paid half what was quoted, didn't return "damaged products"
Liars

I went to sell my iPad on music magpie and they offered £302.50 for it in good condition. I sent my iPad to them and it was in excellent condition, and they said that the torch light didn't work and there was water marks on it. They then changed the price to £55 which is an absolute joke so I got the iPad back and refused it. I got it back gone and checked it straight away, there was no watermarks and the torch worked fine. Shows that they are total liars!

I sent in a perfect Samsung galaxy S2 tablet without a mark on it and I checked it was fully working with no faults. They quoted £79.99, after a few days of not hearing anything I checked my account to check for progress only to find it was classed as faulty and a revised price of £7 would be credited to my account after 7 days of music magpie receiving the tablet as full and final settlement. They did not notify me that my tablet was faulty they were just hoping that 7 days would elapse without me noticing and it would be too late. I quickly informed them to send it back and I would not be accepting their offer. Guess what my tablet arrived in full and perfect working condition. So just watch it with this lot as it's very sharp practice. Unfortunately for music magpie they tried it on with the wrong person and I will be taking legal advise on Monday morning.

Promised payment, now there's ‘a delay'. Item received by them 05/01/20 according to Royal Mail tracking. Music Magpie then ‘lost it'. Payment promised one week ago and since then there have been various excuses and no payment made. Last promised payment date was Thursday 28/01/20, no payment received and when chased was advised yesterday (29/01) there was ‘a delay'.

This is not how a reputable company behaves. Think carefully before you use them. I certainly will never use them again and won't recommend them to anyone.

Customer Service is almost non-existent, you will vibe constantly chasing them for information, so save yourself the grief.

I have to keep fighting to get what I owed, you don't have to by avoiding MusicMagpie at all costs.

Well, what can I say Music Magpie. I had an iPhone 7, still had the original box and accessories and it was pristine.

Quoted me £86.00 online and tried 3 times to book a courier, which never arrived. Took to a ParcelShop, in it's original box, wrapped in protective packaging and boxed again.

They contacted me today to say the phone is smashed, front and back and missing the home button. Went on Live Chat and 4 people cut me off when I tried complaining. They then emailed me saying ‘Tech' say I sent a broken phone and the box is intact. They say the phone is worthless and smashed so will send back. Went back on Live Chat, was told it was my fault and their team are ‘professionals'

Professional robbers? Professional Liars? Who knows

Either way, if this review saves 1 person using them then that's enough, but the most unprofessional, bad mannered people I've ever dealt with. Avoid at all costs

Awful.

I first used music magpie roughly six months ago and was initially delighted.

However; the phone I purchased from them and then only used for a few weeks as I was between jobs so gave in my old company phone then got another when trading back it they reported was damaged and dramatically reduced the quote for, when eventually hearing from them - very difficult as my emails where all ignored save for automated ones and they won't speak on the phone. I eventually got my phone back after nealry a month of chasing and sold the next day to a high street shop who rated it A1 on their condition scale - it was a nightmare getting hold of anyone at Music Magpie. Perhaps the opinion on the condition of the phone more than one person could form an opinion on, however they reduced the value to £39 so discounting by over £100 from their original quote - there's no reason for being so hard to reach.

Secondly and more critically I purchased a laptop from them, have only used at my desk and after roughly six months it's stopped functioning totally. It's never had a impact or water spill after roughly a one month wait they return it, no report as to why they're refusing the refund. After again a huge amount of chasing they send an email saying it's been exposed to moisture or dampness, I have a brand new apartment with constant air filtration and conditioning and the laptop never left my desk. If water/moisture damage occurred in the many palaces internally allegedly they say (and sent photos of) it has it must be from before they sold it to me. Again it's impossible to reach or speak to someone, I'm now intending on pursuing this through the small claims courts. Without prejudice. When asking for details of any Ombudsman schemes or to escalate a issue on their online ‘chats' the only way music magpie communicates they simply ignore and never respond.

Music Magpie may argue about the condition of items, I think in my case they're on thin ice but they have terrible customer support and their warranties seem to not be worth the data cost of an email. The savings I made by using Music Magpie are hugely out weighed by the time and stress they've caused me.

Only giving 1 star because I can't give 0! My son sent his immaculate PS4 in it's original packaging with all cables and controller. He was only selling it because he now has a PS5. He was expecting £100 for it so had already earmarked the money to buy a new controller and a charging dock for his PS5. After patiently waiting we get an email today saying that the console is faulty and doesn't read discs so his offer was changed to £9! It was working perfectly when it left us and was packaged safely in it's original box! After declining the ridiculous offer and arguing back and forth on the chat we're now waiting for our console to be returned exactly as we sent it to them in it's original box. They said the original box may not be returned as they didn't request it! So our perfect, pristine console is likely to be sold on in it's original, serial number matching box and we'll get back a faulty one chucked in a plain box! Please steer clear!

In December I sent an Ipad Pro 12.9 inch third generation 256 GB to Music Magpie. It was in really good condition and functioned perfectly. I sent it with the original box and wiring. I was offered £510 for the Ipad. However, I received a message with a revised offer of £107 because the item was not as described! Curious because the week before CEX had assessed the same Ipad as working perfectly and in very good condition. I asked for the Ipad to be returned. It arrived covered in finger marks, I had to clean it. I thought extra cleaning precautions were necessary in a pandemic Terrible service and I think the ‘assessment' was a scam so a very low price could be paid. Avoid at all costs!

Ordered an iPad for my Mum. They sent one without a charger, obviously assuming she had one. She didn't and could not use it. I sent an email to customer support and it took them a week to respond. They then sent another cable, NOT a charger, despite making it perfectly clear the charger was missing from the original box and there was even an empty space where it should have been. Another week later and they still have not responded and it's nearly two weeks my Mum has been without access to Facetime her grandchildren. Disgraceful. Utterly shocking.